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Unified Communications Analytics 8.8.1 - Deployment Guide

Prerequisites for your installation Installing UC Analytics Configuring UC Analytics Adding data sources for Active Directory or Azure Active Directory Adding data sources, chargeback costs, and thresholds for Exchange and Exchange Online
Permissions needed to collect Exchange on-premises or hybrid data Permissions needed to collect from native Exchange Online Creating an Exchange Configuration data source Creating an Exchange Tracking Logs data source Creating an Exchange Mailbox Contents data source Do I need both Exchange Tracking Logs and Exchange Mailbox Contents collections? Creating an Exchange IIS Logs data source Creating an Exchange Mailbox Content Summary data source Creating an Exchange Calendar data source Creating an Exchange Public Folders data source Adding Exchange Online hybrid data sources for hybrid Office 365 Adding Exchange Online data sources for native Office 365 Setting chargeback costs for Exchange Setting thresholds for Exchange metrics Omitting words when filtering by subject or body
Adding data sources, chargeback costs, and thresholds for Skype for Business/Lync Adding data sources, chargeback, and thresholds for Cisco Managing which insights can seen by users Configuring and managing subscriptions Making changes to your deployment Appendix A:Configuring Exchange and Office 365 Appendix B:Configuring the Skype for Business or Lync Server Appendix C:Configuring IIS Log Files to capture ActiveSync or OWA events Appendix D:PowerShell cmdlets used by data sources Appendix E:Backup and recovery options Appendix F:Custom configurations Appendix G: Questions and answers about UC Analytics

What are the differences between the ExchangeMailbox Contents and Exchange Tracking Logs data sources?

What are the differences between the Exchange
Mailbox Contents and Exchange Tracking Logs data sources?

Both the Exchange Mailbox contents and the Exchange Tracking Logs data sources can be configured to collect Exchange messages. What are the differences in the information that the two data collections gather?

Answer

The following table shows the differences in email message statistics between the two data sources that collect Exchange email message information:

•
Exchange Mailbox Content (EWS) data source
•
Exchange Tracking Log data source
 
Table 42. How Exchange message data is collected by different UC Analytics data sources.
What gets collected
Exchange Mailbox Content (EWS)
data source
Exchange Tracking Log
data source

Exchange user messages from the specified data source targets

You select Exchange target mailboxes by specifying groups (distribution groups or security groups) or individual users.

Only the messages from selected mailboxes are collected.

You specify the target tracking log folders on your Exchange servers.

Only the messages that transferred through the specified servers are collected.

Message history

Collection of message history is limited by

•
data retention time
•
start date specified for the data collection.

Only the messages within the “deleted mailbox retention period” are collected.

By default, a 30 day maximum message history is set in the data collection configure file. To collect more history, you must manually update the configuration file.

Only the messages that fall within the tracking log maximum age (MessageTrackingLogMaxAge) as set in the Exchange server configuration are collected.

System messages include:

•
legacy public folder synchronization messages
•
health mailbox testing messages
•
system attendant messages
•
system monitoring messages

Are not collected.

Are collected and are marked as “system messages”.

Journaling messages

Are not collected unless the journaling mailbox is configured as a data source target. In this case, the messages are not marked as journaling messages.

Are collected and are marked as Journaling messages.

SMTP messages

Are collected if they are sent to one of the target mailboxes.

Are not collected if they are sent to non-target mailboxes or to external recipients.

Are collected, but the “message sent time” for inbound messages is approximate. Delivery time is set only after the Exchange Calculation job has run.

Messages from outside organizations

Will be collected if they are sent to one of the configured target mailboxes.

Will be collected, but the “message sent time” inbound messages is approximate. Delivery time is set only after the Exchange Calculation job has run.

Messages sent to outside organizations

Are collected if they are sent from one of the target mailboxes. The “message receive time” and “message delivery time” are not set.

Are collected. The “message receive time” and “message delivery time” are not set.

Missing message properties

None

Importance

Sensitivity

Encryption

Conversation

Body

Response Time

Missing message participant properties

None

NOTE: If a message is collected through EWS and the message was sent from a mailbox user to a distribution group to which the user belongs, the user is counted only as a sender, not a recipient. If the tracking log collection was also run, that user is also counted as a recipient.

Sender On Behalf Of

To, CC,BCC (shows message recipients but not whether the To, CC, or BCC box was used)

Sent Time Of Day

Was Sent After Hours

Was Received After Hour

In Reply To

Message size

Message size in mailbox. The size in sender’s mailbox takes precedence.

Message size in transport. The earliest transport size takes precedence.

Why do I get an error when collecting Exchangeconfiguration from multiple Exchange versions?

Why do I get an error when collecting Exchange
configuration from multiple Exchange versions?

I am collecting from Exchange 2010, and Exchange 2016 and Office 365 hybrid. For the Exchange configuration data source collection, I get the following message with job type Exchange Configuration for the mailboxes that are stored in Office 365:

“Unable to detect the Exchange Mailbox version or Exchange configuration data source does not support the target mailbox version.”

I’ve verified that Impersonation is granted in Office 365, and I checked the PowerShell connection parameters. Why I am getting this message?

Answer

You must create separate Exchange configuration data collections for Exchange 2010 on-premise and for Exchange 2016/ Office 365 hybrid.

If you only added an Exchange configuration data source for Exchange 2016, you will see that the Exchange 2010/2013 option is greyed out so it is not being used. Create another Exchange configuration data collection for Exchange 2016 and that will collect the mailboxes from Exchange 2016 and Office 365 hybrid as well.

Also in the Exchange 2010 Exchange configuration data source, remove the server name that you added under Exchange 2016.

After you have configured multiple Exchange configuration data sources, you can use the Rename option to uniquely identify each data collection. For information about how rename a data source, see Renaming a data source .

Why do I have to specify domain name when doing a multi-forest collection?

During a multi-forest collection for the Exchange configuration data source, the Common Name or Email Address would not work when specifying the Target Mailboxes for the collection. We had to put in DomainName\User or DomainName\Group

The domain name is the netbios name of the other forest from which I was collecting.

Answer

The key to making the multi-forest configurations work is you cannot use the “Automatically discover domain controller” for data sources in the secondary forests. This setting is selected by default and is hidden. To access the setting, you must click the Show Advanced Settings link in the LDAP Connection Parameters section. Specify a specific domain controller.

What insights are affected by the "Calculate insight data on server side" option?

What insights are affected by the “Calculate insight data on server side” option?

If you have large amounts of data you can experience slow loading of some insights. Insights that process large amounts of data include the Mailboxes / Mailbox Activity / Summary and the Mail Activity / Internal vs. External insights.

To improve performance for data-intensive insights, an option is provided to allow you to shift the data calculation from the client side (user interface web site) to the server side (Data Engine). If you select the Calculate insight data on server side option in the Admin Settings | Queries page, data aggregation is performed by the Data Engine for 93 data-intensive insights,

Answer

The following insights and table views are optimized to use the Calculate insight data on server side option in the Admin Settings | Queries page.

 
Table 43. Insights and views optimized by server-side data calculation for insights
Insight name
Views optimized

ActiveSync - Server Activity

Details

ActiveSync - User Activity

Activity by User

Cisco - Activity

Peer-to-Peer Sessions by Caller, Conferences by Organizer

Cisco - Adoption

Users by Group

Cisco - Chargeback

Chargeback Amount by Group (Peer-to-Peer), Chargeback Amount by Group (Conferences)

Cisco - Inventory

Cisco CUCM Servers

Cisco Conferences - Activity

Conferences by Organizer, Conferences by Attendees

Cisco Conferences - Server Usage

Conferences by Server or Endpoint

Cisco Peer-to-Peer Sessions - Activity

Sessions by Caller, Sessions by Callee

Cisco Peer-to-Peer Sessions - External Activity

Sessions by Internal Participant, Sessions by External Number

Cisco Peer-to-Peer Sessions - Server Usage

Sessions by Endpoint or Server

Cisco Top External Numbers Dialed

Top Numbers Dialed

Corporate Exchange At A Glance

Summary

Distribution Groups / Group Access

Distribution Group Access

Distribution Groups / Inactive Groups / By Distribution Group

Inactive Distribution Groups

Distribution Groups / Top Groups

Top Distribution Groups

DLP Matches - Activity

DLP Matches by Type, DLP Matches by Message Sender

Email - Activity

Messages by Internal Senders, Messages by Internal Recipients

Email - Bi-Directional Activity

Messages by First Participant, Messages by Second Participant

Email - Chargeback

Chargeback Amount by Group

Email - Delivery Times

Delivery Times by Group

Email - File Attachment Activity

File Attachments by Sender, File Attachments by Receiver

Email - Response Time

Original Senders, Responders

Email - Size Distribution

Message by Sender

Email - System Activity

Message Senders, Message Recipients

Exchange - Adoption

Active Users by Group

Exchange ActiveSync / Users / Top Email Senders and Receivers

User Activity

Exchange Meetings - Summary

Meetings by Organizer

Executive Summaries / Financials

Storage Chargeback By Department Details, Chargeback By Department: Senders Volume, Chargeback By Department: Internet Senders Volume

Executive Summaries / Recipient Traffic Usage

Message Distribution Summary By Department, Top Senders By Messages Table, Top Receivers By Messages Table, Top Internet Senders By Messages Table, Top Internet Receivers By Messages Table

Groups - Summary

Groups by Owner

Groups - Usage

Groups, Used By

Internet / Top Internet Domains

Outbound Domains Detail, Inbound Domains Detail

Inventory / Chargeback / Mailbox Sizes

Chargeback By Mailbox Sizes

Inventory / DAGs

Inventory - DAGs

Inventory / Inactive Mailboxes

Inactive Mailboxes

Inventory / Summary

Inventory - Summary

Legacy Public Folders - Inactive

Inactive Public Folders

Legacy Public Folders - Inventory

Legacy Public Folder

Legacy Public Folders - Summary

Public Folders Replicas by Server

Mail Activity / Internal vs. External

Top 10 Internal User or Group Sent Mail Activity, Top 10 Internal User or Group Received Mail Activity, User or Group Participant Mail Activity Details

Mail Contacts - Usage

Mail Contacts, Used By

Mail Contacts / Top Contact Users

Top Mail Contact Users Detail

Mail Contacts / Top Contacts

Top Mail Contacts Detail

Mailboxes - Active and Inactive Summary

Mailboxes

Mailboxes - Activity Summary

Mailboxes

Mailboxes - Chargeback

Chargeback Amount by Mailbox Owner

Mailboxes - Mailbox Activity by Active Directory Group

Messages Sent - Grouped by AD Group, Messages Received - Grouped by AD Group

Mailboxes - Summary

Mailboxes by Owner

Mailboxes - Trend

Mailboxes by Owner

Mailboxes / Mailbox Activity / Daily

Mailbox Activity Details

Mailboxes / Mailbox Activity / Internal vs. External - Received Mail

Top 10 Internal User Received Mail Activity, Participant Mail Activity Internal vs. External Details

Mailboxes / Mailbox Activity / Internal vs. External - Sent Mail

Top 10 Internal Mailbox Sent Mail Activity, Mailbox Activity Internal vs. External Details

Mailboxes / Mailbox Activity / Summary

Mailbox Activity, Mailbox Activity Details

Mailboxes / Sizes And Quotas / Mailbox Quotas

Mailbox Quota Details

Mailboxes / Sizes And Quotas / Mailbox Sizes

Mailboxes

Mailboxes / Top Internet Senders and Receivers

Top Internet Senders Details, Top Internet Receivers Details

Mailboxes / Top Senders and Receivers

Top Senders, Top Receivers

Mail-Enabled Groups - Summary

Mail-Enabled Groups by Owner

Mobile Devices - Summary

Devices by Type, Devices by Owner

Office 365 User Licenses and Services

User Subscriptions, Licenses, Services

Organizations / Delivery Time Threshold Summary

Delivery Time Threshold Summary

Organizations / Departmental Reporting / Mailbox Activity

Mailbox Activity Details

Organizations / Mailbox Activity

Mailbox Activity Details By

Outlook on the Web (OWA) - Activity

Logons by User

Personal Archive Mailboxes - Summary

Mailboxes by Owner

Platforms - Activity

Activity by Group

Platforms - User Adoption

Users by Group

Public Folders - Inventory

Public Folders

Public Folders - Summary

Public Folders

Skype for Business / Lync - Chargeback

Chargeback Amount by Group (Peer-to-Peer), Chargeback Amount by Group (Conferences)

Skype for Business / Lync - Feature Adoption

Conferences by Participant Group, Peer-to-Peer Sessions by Participant Group

Skype for Business / Lync - Skype for Business Client Adoption

Users by Group

Skype for Business / Lync - User Adoption

Users by Group

Skype for Business / Lync / Enterprise Voice / Top Calls By User

Top Voice Calls By User Detail

Skype for Business / Lync / Instant Messages / Instant Message Usage

Instant Message Usage Detail

Skype for Business / Lync / Instant Messages / Top Internal Senders And Receivers By Messages

Top Internal Senders by Messages Detail, Top Internal Receivers by Messages Detail

Skype for Business / Lync / Organizational Summaries / User Activity

User Activity

Skype for Business / Lync Conferences - Activity

Conferences by Organizer, Conferences by Participant

Skype for Business / Lync Conferences - Server Usage

Conferences by Server or Pool

Skype for Business / Lync Enterprise Voice - Activity

Calls by Caller, Calls by Callee

Skype for Business / Lync Enterprise Voice - Chargeback

Chargeback Amount

Skype for Business / Lync Enterprise Voice - Server Usage

Calls by Pool or Server

Skype for Business / Lync Peer-to-Peer Sessions - Activity

Sessions by Caller, Sessions by Callee

Skype for Business / Lync Peer-to-Peer Sessions - External Domain Activity

Sessions by Internal Participant, Sessions by External Participant

Skype for Business / Lync Peer-to-Peer Sessions - Server Usage

Sessions by Pool or Server

Skype for Business / Lync Peer-to-Peer Sessions & Conferences - User Activity

User Peer-to-Peer Session Activity, User Conference Activity

Skype for Business / Lync QoE - Devices

Sessions by Device

Skype for Business / Lync QoE - Location

Sessions by Subnet IP Address, Sessions by Subnet Site, Sessions by Subnet Region, Sessions by Subnet Description

Skype for Business / Lync QoE - Network

Poor Calls by Group

Skype for Business / Lync QoE - Summary

Sessions by Group

Skype for Business / Lync Server At A Glance

Top Department Skype for Business / Lync Usage, Skype for Business / Lync Enterprise Voice Chargeback Summary, Skype for Business / Lync Usage Chargeback Summary, Skype for Business / Lync User Inventory Summary

Skype for Business / Lync vs. Cisco Conference Usage

Conferences by

Skype for Business / Lync vs. Cisco Peer-to-Peer Usage

Sessions by

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