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Unified Communications Analytics 8.7 - User Guide

Introducing Quest UC Analytics Viewing UC Analytics insights Modifying UC Analytics insights Exporting and importing UC Analytics insights Automatically exporting and sending insights (subscriptions) Appendix A:Questions and Answers for UC Analytics insights Appendix B:List of UC Analytics insights

Insights and the data sources that provide the data

The following table lists all the UC Analytics insights and shows the data sources that are collected to populate each insight.

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An asterisk (*) identifies those insights that will also include mailbox and user data from Office 365 if you have also configured data sources to collect data from Exchange Online.
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A hash tag (#) identifies insights that display data on a snapshot (point in time) basis.
About collecting user configuration data

Many insights include Exchange user configuration data. When you collect the user data, the required data sources depend on whether you are collecting from an on-premise Exchange environment, from an Exchange Online hybrid environment, or from an Exchange Online native environment.

In the required data sources column in the table that lists all the insights, it may say the following:

Domain Controller AND/OR Exchange Online Hybrid User Configuration OR Exchange Online Native User Configuration are required.

The required data source is different depending on the environment from which you are collecting.

 
Table 12. Data sources for collecting user configuration data in different environments.
Exchange environment
Data sources required

Exchange on-premise

Domain Controller

Exchange Online hybrid

Domain Controller AND Exchange Online Hybrid User Configuration

Exchange Online native

Exchange Online Native User Configuration

UC Analytics insight descriptions

The following table lists all the UC Analytics insights and provides information about the data sources that must be configured to populate each insight.

 
Table 13. Cross Platform Insights and their required data sources
Insight Name
Description
Required Data Sources

Corporate at a Glance * #

Provides a high-level overview of the Active Directory, ActiveSync, Exchange, and Skype for Business / Lync environments in your organization. The insight provides the number of Active Directory objects (such as groups, users, rooms), Exchange message and mailbox activity, Exchange inventory numbers, ActiveSync events, and information about Lync/Skype for Business conferences and sessions for different media types.

By default, four filters are set for the insight:

Active Directory Users for Skype for Business / Lync

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Object Type Equals User
•
Is Enabled Equals yes
Skype for Business / Lync Configuration
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Is User Skype for Business/Lync Enabled Equals yes

Mobile Devices

•
Mailbox
Owner
Name Is set
•
Domain Controller AND/OR Exchange Online Hybrid User Configuration AND/OR Exchange Online Native User Configuration
•
Exchange Tracking Logs AND/OR Exchange Mailbox Contents AND/OR Exchange Online Mailbox Contents
•
Exchange Configuration AND/OR Exchange Online Native Mailbox Configuration AND/OR Exchange Online Hybrid Mailbox Configuration
•
Exchange IIS Logs
•
Skype for Business/Lync Configuration
•
Skype for Business/Lync CDR Database

Platforms - Activity *

Shows the amount of activity generated by your organization across different platforms, including Exchange email messages, Skype for Business/Lync conferences and peer-to-peer sessions, and Cisco conferences and peer-to-peer sessions.
•
Domain Controller AND/OR Exchange Online Hybrid User Configuration OR Exchange Online Native User Configuration
•
Exchange Tracking Logs AND/OR Exchange Mailbox Contents AND/OR Exchange Online Mailbox Contents
•
Skype for Business/Lync CDR Database
•
Cisco CDR

Platforms - Activity Chargeback *

Calculates the chargeback amount for your organization by totaling the cost of each email message, conference, peer-to-peer session, and enterprise voice call based on the cost settings defined in the UC Analytics Admin Settings.
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Domain Controller AND/OR Exchange Online Hybrid User Configuration OR Exchange Online Native User Configuration
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Exchange Tracking Logs AND/OR Exchange Mailbox Contents AND/OR Exchange Online Mailbox Contents
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Skype for Business/Lync CDR Database
•
Cisco CDR

Platforms - User Adoption * #

Shows the number of enabled users who have been recently active. Active is defined as sending an email, participating in a conference, or participating in a peer-to-peer session.

For a given day, recently means that the user was active during the previous 14 days.
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Domain Controller AND/OR Exchange Online Hybrid User Configuration OR Exchange Online Native User Configuration
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Exchange Tracking Logs AND/OR Exchange Mailbox Contents AND/OR Exchange Online Mailbox Contents
•
Skype for Business/Lync CDR Database
•
Cisco CDR

Skype for Business/Lync vs. Cisco Conference Usage

Shows a summary of all the Skype for Business/Lync and Cisco conference activity in your organization
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Domain Controller
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Skype for Business/Lync CDR Database
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Cisco CDR

Skype for Business/Lync vs. Cisco Peer-to-Peer Usage

Shows a summary of all the Skype for Business/Lync and Cisco peer-to-peer activity in your organization
•
Domain Controller
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Skype for Business/Lync CDR Database
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Cisco CDR

Office 365 User Licenses and Services * #

Shows a summary of Office 365 license types and user services including:

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Number of users that have each type of license
•
Number of users that have access to each service type.
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Domain Controller AND/OR Exchange Online Hybrid User Configuration OR Exchange Online Native User Configuration
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Office 365 User Subscription Configuration

Office 365 Users * #

Shows a list of individual Office 365 users, showing the type of services and subscription that each user has.
•
Domain Controller AND/OR Exchange Online Hybrid User Configuration OR Exchange Online Native User Configuration
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Office 365 User Subscription Configuration

Office 365 Users - Exchange Online Inactive * #

Shows a list of Office 365 Exchange Online users in your organization that are not sending email. If there was no email sent from the Exchange Online mailbox during the insight date range, the user is shown in the insight.
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Domain Controller AND/OR Exchange Online Hybrid User Configuration OR Exchange Online Native User Configuration
•
Office 365 User Subscription Configuration
•
Exchange Online Mailbox Contents
 
Table 14. Active Directory Insights and their required data sources.
Insight Name
Description
Required Data Sources

Equipment - Inventory * #

Shows the list of equipment in your organization. An equipment mailbox is a resource mailbox that is assigned to a resource that is not location specific such as a laptop and projector.
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Domain Controller AND/OR Exchange Online Hybrid User Configuration OR Exchange Online Native User Configuration

Groups - Empty Mail-Enabled Groups Inventory * #

Shows the list of mail-enabled security, distribution, and dynamic distribution groups that contain no user or group members.
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Domain Controller AND/OR Exchange Online Hybrid User Configuration OR Exchange Online Native User Configuration

Groups - Inventory * #

Shows the list of security, distribution, and dynamic distribution groups in your organization.

•
Domain Controller AND/OR Exchange Online Hybrid User Configuration OR Exchange Online Native User Configuration

Groups - Summary * #

Shows a summary of the security, distribution, and dynamic distribution groups in your organization.

Active groups are groups that have received email within the selected date range of the insight. If a group contains child groups, any messages sent to the parent group are included in the messages that were sent to the child groups.
•
Domain Controller AND/OR Exchange Online Hybrid User Configuration OR Exchange Online Native User Configuration
•
Exchange Tracking Logs OR Exchange Mailbox Contents OR Exchange Online Mailbox Contents

Mail Contacts - Inventory * #

Shows the list of mail contacts in your organization. Mail contacts are mail-enabled directory service objects that contain information about people or organizations that exist outside your Exchange organization.
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Domain Controller AND/OR Exchange Online Hybrid User Configuration OR Exchange Online Native User Configuration

Mail-Enabled Groups - Inventory * #

Shows the list of your mail-enabled security, distribution, and dynamic distribution groups. Member counts are provided for direct and indirect membership (expanding the groups that are members). Mail-enabled public folders are not included in member counts.
•
Domain Controller AND/OR Exchange Online Hybrid User Configuration OR Exchange Online Native User Configuration

Mail-Enabled Groups - Membership * #

Shows the membership list of mail-enabled security, distribution, and dynamic distribution groups, grouped by organizational unit (OU).
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Domain Controller AND/OR Exchange Online Hybrid User Configuration OR Exchange Online Native User Configuration

Mail-Enabled Groups - Summary * #

Shows a summary of mail-enabled security, distribution, and dynamic distribution groups. Member counts are provided for effective membership (expanding the groups that are members). Mail-enabled public folders are not included. If a group contains child groups, messages sent to the parent group are included in the messages sent to the child groups.
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Domain Controller AND/OR Exchange Online Hybrid User Configuration OR Exchange Online Native User Configuration
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Exchange Tracking Logs OR Exchange Mailbox Contents OR Exchange Online Mailbox Contents

Rooms - Inventory * #

Shows the list of rooms in your organization. Rooms are resource mailboxes assigned to meeting locations.
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Domain Controller AND/OR Exchange Online Hybrid User Configuration OR Exchange Online Native User Configuration

Users - Inventory * #

Shows a list of enabled users in your organization.
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Domain Controller AND/OR Exchange Online Hybrid User Configuration OR Exchange Online Native User Configuration

Users - Recent Changes * #

Shows a list of users that were recently created or disabled. If the creation date is within the insight date range, the user is determined to be recently created. If the user was disabled within the insight date range, the user is determined to be recently disabled.

During initial data collection, historical data is not available so recently disabled users cannot be calculated retroactively.
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Domain Controller AND/OR Exchange Online Hybrid User Configuration OR Exchange Online Native User Configuration

Users - Summary * #

Shows a summary of enabled users in your organization. If the creation date is within the insight date range, the user is determined to be recently created. If the user is currently disabled but was in an enabled state within the insight date range, the user is determined to be recently disabled.

During initial data collection, historical data is not available so recently disabled users cannot be calculated retroactively.
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Domain Controller AND/OR Exchange Online Hybrid User Configuration OR Exchange Online Native User Configuration
 
Table 15. Exchange Insights and their required data sources
Insight Name
Description
Required Data Sources

ActiveSync - Event Details

Shows a list of individual user ActiveSync events in your organization.
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Domain Controller
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Exchange Configuration
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Exchange IIS Logs

ActiveSync - Server Activity

Shows a summary of ActiveSync server activity in your organization. Sync times do not include ping commands.
•
Domain Controller
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Exchange Configuration
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Exchange IIS Logs

ActiveSync - User Activity

Shows a summary of ActiveSync user activity in your organization.
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Domain Controller
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Exchange Configuration
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Exchange IIS Logs

DLP Matches - Activity

Shows a summary of data loss prevention (DLP) matches in your organization. DLP is only available in Exchange 2013 or later.
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Domain Controller
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Exchange Tracking Logs

DLP Matches - Details

Shows the details of data loss prevention (DLP) matches in your organization. DLP is only available in Exchange 2013 or later.
•
Domain Controller
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Exchange Tracking Logs

Email - Activity *

Shows a summary of user email activity in your organization including the top senders and recipients. New thread percentages and after-hours statistics are calculated only for messages that were collected using the Mailbox Contents data source. All messages collected using the Exchange Tracking Logs data source are assumed to be new threads.
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Domain Controller AND/OR Exchange Online Hybrid User Configuration OR Exchange Online Native User Configuration
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Exchange Tracking Logs AND/OR Exchange Mailbox Contents AND/OR Exchange Online Mailbox Contents

Email - Bi-Directional Activity *

Shows a summary of user email activity, both sent and received messages, between two groups or individuals. Since the tables for first participants and second participants include both senders and receivers, both tables show the same values until you apply a filter.
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Domain Controller AND/OR Exchange Online Hybrid User Configuration OR Exchange Online Native User Configuration
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Exchange Tracking Logs AND/OR Exchange Mailbox Contents AND/OR Exchange Online Mailbox Contents

Email - Chargeback *

Calculates the chargeback amount for your organization by totaling the cost of each email message based on the cost settings defined in the UC Analytics Admin Settings.
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Domain Controller AND/OR Exchange Online Hybrid User Configuration OR Exchange Online Native User Configuration
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Exchange Tracking Logs AND/OR Exchange Mailbox Contents AND/OR Exchange Online Mailbox Contents

Email - Delivery Times *

Show a summary of delivery times of messages in your organization. The delivery time is calculated as the difference between the message send date and receipt date for each recipient.
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Domain Controller AND/OR Exchange Online Hybrid User Configuration OR Exchange Online Native User Configuration
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Exchange Tracking Logs AND/OR Exchange Mailbox Contents AND/OR Exchange Online Mailbox Contents

Email - Details *

Shows a list of individual user messages that were sent and received by your organization, including sender, recipient, and subject line.

NOTE: You can see the internet header information for email messages if the Exchange (Exchange Online) Mailbox Contents data source was configured to collect Internet Message Headers.
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Domain Controller AND/OR Exchange Online Hybrid User Configuration OR Exchange Online Native User Configuration
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Exchange Tracking Logs AND/OR Exchange Mailbox Contents AND/OR Exchange Online Mailbox Contents

Email - External Activity *

Shows a summary of messages sent outside your organization, or received from outside your organization. Internal domains are defined in the UC Analytics Admin Settings. A domain that is not defined as internal is considered external. An external message is a message with at least one participant from an external domain.
•
Domain Controller AND/OR Exchange Online Hybrid User Configuration OR Exchange Online Native User Configuration
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Exchange Tracking Logs AND/OR Exchange Mailbox Contents AND/OR Exchange Online Mailbox Contents

Email - File Attachment Activity *

Shows a summary of all file attachments that were sent and received by your organization. Only messages that were collected using the Mailbox Contents data source have file attachment details.
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Domain Controller AND/AND/OR Exchange Online Hybrid User Configuration OR Exchange Online Native User Configuration
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Exchange Mailbox Contents AND/OR Exchange Online Mailbox Contents

Email - File Attachment Details *

Shows the list of individual user messages with file attachments sent and received by your organization. Only messages retrieved from the Mailbox Contents data source have file attachment details.
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Domain Controller AND/AND/OR Exchange Online Hybrid User Configuration OR Exchange Online Native User Configuration
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Exchange Mailbox Contents AND/OR Exchange Online Mailbox Contents

Email - Inter-Department Activity *

For each department, the insight shows the other five departments to which or from which the most email messages were sent or received.

•
Domain Controller AND/OR Exchange Online Hybrid User Configuration OR Exchange Online Native User Configuration
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Exchange Tracking Logs AND/OR Exchange Mailbox Contents AND/OR Exchange Online Mailbox Contents

Email - Inter-Office Activity *

For each office, shows the top five offices to which or from which email messages were sent or received.
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Domain Controller AND/OR Exchange Online Hybrid User Configuration OR Exchange Online Native User Configuration
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Exchange Tracking Logs AND/OR Exchange Mailbox Contents AND/OR Exchange Online Mailbox Contents

Email - Logical Messages Activity *

Shows a summary of logical email activity in your organization including the top senders and effective recipients. A logical message is one in which a single message is sent to multiple recipients and each recipient message is counted as a separate message. For details, see How is a logical Exchange message different from a unique (physical) message? .

New thread percentages and after-hours statistics are calculated only for messages that were collected using the Mailbox Contents data source. All messages collected using the Exchange Tracking Logs data source are assumed to be new threads.
•
Domain Controller AND/OR Exchange Online Hybrid User Configuration OR Exchange Online Native User Configuration
•
Exchange Tracking Logs AND/OR Exchange Mailbox Contents AND/OR Exchange Online Mailbox Contents

Email - Response Time *

Shows a summary of response times in your organization. Response time is calculated as the difference between the receipt date of the original message and the send date of the first reply.
•
Domain Controller AND/OR Exchange Online Hybrid User Configuration OR Exchange Online Native User Configuration
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Exchange Mailbox Contents AND/OR Exchange Online Mailbox Contents
•
Exchange Tracking Logs

Email - Size Distribution *

Provides a summary showing the distribution of message sizes for the messages sent in your organization.
•
Domain Controller AND/OR Exchange Online Hybrid User Configuration OR Exchange Online Native User Configuration
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Exchange Tracking Logs AND/OR Exchange Mailbox Contents AND/OR Exchange Online Mailbox Contents

Email - System Activity

Shows a summary of all system message activity in your organization.
•
Domain Controller
•
Exchange Tracking Logs

Exchange - Adoption * #

Shows the number of enabled users who have been recently active. Active is defined as sending an email message. For a given day, recently means that the user was active during the previous 14 days.

Only mailboxes that are collected by the Exchange Configuration data source are counted.
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Domain Controller AND/OR Exchange Online Hybrid User Configuration OR Exchange Online Native User Configuration
•
Exchange Configuration
•
Exchange Tracking Logs AND/OR Exchange Mailbox Contents AND/OR Exchange Online Mailbox Contents

Exchange - Inactive Users * #

Shows the list of users who have not sent an email during the insight date range.
•
Domain Controller AND/OR Exchange Online Hybrid User Configuration OR Exchange Online Native User Configuration
•
Exchange Configuration
•
Exchange Tracking Logs AND/OR Exchange Mailbox Contents AND/OR Exchange Online Mailbox Contents

Exchange - Inventory #

Shows a list of Exchange servers and databases in your organization.
•
Exchange Configuration

Exchange Meetings - Details *

Shows a detailed list of the Exchange (Outlook) meetings organized by your users for the specified time period. Includes information about location, subject, the number of required attendees, and the duration of each meeting.

By default, the insight shows only meetings (Is Meeting equals yes filter). To view all meetings and appointments, you can remove the filter set on the insight.
•
Domain Controller AND/OR Exchange Online Hybrid User Configuration AND/OR Exchange Online Native User Configuration
•
Exchange Calendar AND/OR Exchange Online Calendar

Exchange Meetings - Summary *

Shows a summary of Exchange user meeting activity in the specified time period. Identifies the users who organized the most meetings and the average number of required attendees. You can group top meeting organizers by name, city, department, country, job title, and so on.

By default, the insight shows only meetings (Is Meeting equals yes filter). To view all meetings and appointments, you can remove the filter set on the insight.
•
Domain Controller AND/OR Exchange Online Hybrid User Configuration AND/OR Exchange Online Native User Configuration
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Exchange Calendar AND/OR Exchange Online Calendar

Exchange Meetings - Room Usage

Shows the room usage and statistics for Exchange meetings during the specified time period. Mailbox targets must include the Organizer and Room mailboxes. You also must configure Room Working Hours in the Admin Settings to define the working day.
•
Domain Controller AND/OR Exchange Online Hybrid User Configuration AND/OR Exchange Online Native User Configuration
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Exchange Calendar AND/OR Exchange Online Calendar

Exchange Meetings - Unused Rooms

Shows the rooms for which no meetings were held during the specified time period. Mailbox targets must include the Organizer mailboxes.
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Domain Controller AND/OR Exchange Online Hybrid User Configuration AND/OR Exchange Online Native User Configuration
•
Exchange Calendar AND/OR Exchange Online Calendar

Exchange - Summary * #

Shows an overall summary of users, messages, servers, and mailboxes in your organizations.

In the Messages table, messages are broken into categories based on message direction. For information about how direction is determined, see “How does UC Analytics determine message direction in insights?” on page 47.
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Domain Controller AND/OR Exchange Online Hybrid User Configuration OR Exchange Online Native User Configuration
•
Exchange Tracking Logs AND/OR Exchange Mailbox Contents AND/OR Exchange Online Mailbox Contents
•
Exchange Configuration OR Exchange Online Hybrid Mailbox Configuration OR Exchange Online Native Mailbox Configuration

Groups - Inactive * #

Shows the list of security, distribution, and dynamic distribution groups that have not received any email within the selected date range of the insight.

If a group contains child groups, any messages sent to the parent group are included in the messages that were sent to the child groups.
•
Domain Controller Domain Controller AND/OR Exchange Online Hybrid User Configuration OR Exchange Online Native User Configuration
•
Exchange Tracking Logs AND/OR Exchange Mailbox Contents AND/OR Exchange Online Mailbox Contents

Groups - Usage *

Shows a summary of the top groups and top group users in your organization. Includes data for your security, distribution, and dynamic distribution groups.

If a group contains child groups, any messages sent to the parent group are included in the messages that were sent to the child groups.
•
Domain Controller AND/OR Exchange Online Hybrid User Configuration OR Exchange Online Native User Configuration
•
Exchange Tracking Logs AND/OR Exchange Mailbox Contents AND/OR Exchange Online Mailbox Contents

Legacy Public Folders - Inactive #

Shows the list of inactive Exchange 2010 public folders in your organization. If the last modification date is earlier than the insight date range, the public folder is considered to be inactive.
•
Exchange Public Folders
•
Exchange Configuration

Legacy Public Folders - Inventory #

Shows the list of individual Exchange 2010 public folder replicas in your organization.
•
Exchange Public Folders
•
Exchange Configuration

Legacy Public Folders - Permissions Inventory #

Shows a list of permissions for each Exchange 2010 public folder in your organization. You can see who has permissions to specific public folders.
•
Exchange Public Folders
•
Exchange Configuration
NOTE: The User permissions (Client permissions) option must be selected in the Exchange Public Folders data source.

Legacy Public Folder Replicas - Inventory #

Shows the list of individual Exchange 2010 public folder replicas in your organization.
•
Exchange Public Folders
•
Exchange Configuration

Legacy Public Folder Replicas - Trend

Shows a trend of the Exchange 2010 public folder replicas in your organization.
•
Exchange Public Folders
•
Exchange Configuration

Legacy Public Folders - Summary #

Shows a summary of the legacy Exchange 2010 public folders in your organization.
•
Exchange Public Folders
•
Exchange Configuration

Mail Contacts - Inactive * #

Shows the list of mail contacts that have not received email recently. If email was received within the insight date range, it is considered to be recent.

•
Domain Controller AND/OR Exchange Online Hybrid User Configuration OR Exchange Online Native User Configuration
•
Exchange Tracking Logs AND/OR Exchange Mailbox Contents AND/OR Exchange Online Mailbox Contents

Mail Contacts - Usage *

Shows a list of the top mail contacts who receive the most email. You can also see the top departments, offices, or users who send the most email to mail contacts.
•
Domain Controller AND/OR Exchange Online Hybrid User Configuration OR Exchange Online Native User Configuration
•
Exchange Tracking Logs AND/OR Exchange Mailbox Contents AND/OR Exchange Online Mailbox Contents

Mailboxes - Active and Inactive Summary *

Shows the full list of individual mailboxes and their recent activity or lack of activity. The insight only shows message activity or inactivity for the specified date range.
•
Domain Controller AND/OR Exchange Online Hybrid User Configuration OR Exchange Online Native User Configuration
•
Exchange Tracking Logs AND/OR Exchange Mailbox Contents AND/OR Exchange Online Mailbox Contents
•
Exchange Configuration OR Exchange Online Native Mailbox Configuration OR Exchange Online Hybrid Mailbox Configuration

Mailboxes - Activity Summary * #

Shows a list of individual mailboxes in your organization and their recent activity. Only the messages that were sent or received during the insight date range are included.
•
Domain Controller AND/OR Exchange Online Hybrid User Configuration OR Exchange Online Native User Configuration
•
Exchange Configuration OR Exchange Online Native Mailbox Configuration OR Exchange Online Hybrid Mailbox Configuration

Mailboxes - Chargeback * #

Calculates the chargeback amount for your organization by totaling the cost of each mailbox based on the cost settings that you defined in the UC Analytics Admin Settings.
•
Domain Controller AND/OR Exchange Online Hybrid User Configuration OR Exchange Online Native User Configuration
•
Exchange Configuration OR Exchange Online Native Mailbox Configuration OR Exchange Online Hybrid Mailbox Configuration

Mailboxes - Delegate Access Inventory * #

Provides a list of mailboxes and shows the accounts that have delegate rights to access the mailbox.
•
Domain Controller AND/OR Exchange Online Hybrid User Configuration OR Exchange Online Native User Configuration
•
Exchange Configuration OR Exchange Online Native Mailbox Configuration OR Exchange Online Hybrid Mailbox Configuration

Mailboxes - Delegates Inventory * #

Shows a list of the delegates for each mailbox in your organization.
•
Domain Controller AND/OR Exchange Online Hybrid User Configuration OR Exchange Online Native User Configuration
•
Exchange Configuration OR Exchange Online Native Mailbox Configuration OR Exchange Online Hybrid Mailbox Configuration

Mailboxes - Folder Inventory * #

Shows statistics for user mailbox folders, grouped by mailbox owner, including size, item count, subfolder count, unread item count, and folder path location.
•
Exchange Configuration
•
Domain Controller OR Exchange Online Hybrid User Configuration OR Exchange Online Native User Configuration
•
Exchange Mailbox Content Summary AND/OR Exchange Online Mailbox Content Summary

Mailboxes - Inactive * #

Shows the list of inactive mailboxes for the enabled users in your organization.

If no messages were sent during the insight date range, the mailbox is considered to be inactive.
•
Active Directory Domain Controllers AND/OR Exchange Online Hybrid User Configuration OR Exchange Online Native User Configuration
•
Exchange Configuration OR Exchange Online Native Mailbox Configuration OR Exchange Online Hybrid Mailbox Configuration
•
Exchange Tracking Logs OR Exchange Mailbox Contents OR Exchange Online Mailbox Contents OR Exchange Mailbox Content Summary OR Exchange Online Mailbox Content Summary

Mailboxes - Inactive (Advanced) * #

Shows a list of inactive mailboxes for the enabled users in your organization. If no messages were received and read, or sent during the insight date range, the mailbox is considered to be inactive.

NOTE: At least one of Last Message Sent Date or Last Message Read Date options must be selected in the Exchange (or Exchange Online) Mailbox Content Summary data sources.
•
Domain Controller AND/OR Exchange Online Hybrid User Configuration OR Exchange Online Native User Configuration
•
Exchange Configuration OR Exchange Online Native Mailbox Configuration OR Exchange Online Hybrid Mailbox Configuration
•
Exchange Mailbox Content Summary OR Exchange Online Mailbox Content Summary

Mailboxes - Inventory * #

Shows the list of individual mailboxes in your organization. Only mailboxes that are collected using the Exchange Configuration data source are shown.
•
Domain Controller AND/OR Exchange Online Hybrid User Configuration OR Exchange Online Native User Configuration
•
Exchange Configuration OR Exchange Online Native Mailbox Configuration OR Exchange Online Hybrid Mailbox Configuration
•
To include recoverable items, you must configure the Exchange Mailbox Content Summary AND/OR Exchange Online Mailbox Content Summary and select Recoverable Items Folder.

Mailboxes - Mailbox Activity by Active Directory Group *

Based on the Group attribute in Active Directory (AD), shows the AD groups whose members send and receive the most emails in the specified date range. Provides information the maximum size and average size of the emails.

•
Domain Controller or Exchange Online Hybrid User Configuration or Exchange Online Native User Configuration
•
Exchange Tracking Logs or Exchange Mailbox Contents or Exchange Online Mailbox Contents

Mailboxes - Permissions Inventory * #

Shows the list of permissions for each mailbox in your organization.
•
Domain Controller AND/OR Exchange Online Hybrid User Configuration OR Exchange Online Native User Configuration
•
Exchange Configuration OR Exchange Online Native Mailbox Configuration OR Exchange Online Hybrid Mailbox Configuration

Mailboxes - Size & Item Count Trends * #

Shows the trends for mailbox sizes and item counts, providing daily values per mailbox for a specified time frame. You can view the mailbox size and item count trends grouped by total storage or total item count, storage limit status, Exchange version, location (on-premise or Office 365), or by the mailbox owner with the largest mailbox or most items.
•
Domain Controller AND/OR Exchange Online Hybrid User Configuration OR Exchange Online Native User Configuration
•
Exchange Configuration OR Exchange Online Native Mailbox Configuration OR Exchange Online Hybrid Mailbox Configuration

Mailboxes - Summary * #

Shows a summary of the mailboxes in your organization. Only mailboxes that are collected using the Exchange Configuration data source are shown.
•
Domain Controller AND/OR Exchange Online Hybrid User Configuration OR Exchange Online Native User Configuration
•
Exchange Configuration OR Exchange Online Native Mailbox Configuration OR Exchange Online Hybrid Mailbox Configuration

Mailboxes - Trend * #

Shows a trend of the mailboxes size and item count in your organization. You can group the mailbox owner information by values such as department, office, city, country, domain, and location (on-premise or Office 365),

•
Domain Controller AND/OR Exchange Online Hybrid User Configuration OR Exchange Online Native User Configuration
•
Exchange Configuration OR Exchange Online Native Mailbox Configuration OR Exchange Online Hybrid Mailbox Configuration

Mobile Devices - Active Devices History *

Shows the number of ActiveSync mobile devices that were synchronized within the specified date range. You can view active device history by device type, device model, operating system, and other groupings to determine which types of mobile devices had any activity within the specified time frame.

•
Domain Controller AND/OR Exchange Online Hybrid User Configuration OR Exchange Online Native User Configuration
•
Exchange Configuration OR Exchange Online Native Mailbox Configuration OR Exchange Online Hybrid Mailbox Configuration

Mobile Devices - Inactive * #

Shows a list of inactive ActiveSync mobile devices in your organization. If a mobile device was not synchronized within the insight date range, it is considered to be inactive.
•
Domain Controller AND/OR Exchange Online Hybrid User Configuration OR Exchange Online Native User Configuration
•
Exchange Configuration OR Exchange Online Native Mailbox Configuration OR Exchange Online Hybrid Mailbox Configuration

Mobile Devices - Inventory * #

Shows the list of ActiveSync mobile devices in your organization including device owner.
•
Domain Controller AND/OR Exchange Online Hybrid User Configuration OR Exchange Online Native User Configuration
•
Exchange Configuration OR Exchange Online Native Mailbox Configuration OR Exchange Online Hybrid Mailbox Configuration

Mobile Devices - Summary * #

Shows a summary of ActiveSync mobile devices in your organization, grouped by device type, operating system, department, city domain, and so on.
•
Domain Controller AND/OR Exchange Online Hybrid User Configuration OR Exchange Online Native User Configuration
•
Exchange Configuration OR Exchange Online Native Mailbox Configuration OR Exchange Online Hybrid Mailbox Configuration

Organizations / Mailbox Activity *

Provides a graphical view of the aggregated messages sent and received by your mailboxes, grouped by the Active Directory attribute you select. You can group by Company, Department, Office, City, Country or Region, or Job Title, You can also group by Internal Domain Name (as defined in your Admin Settings | Classifications | Domain Classifications).

•
Domain Controller AND/OR Exchange Online Hybrid User Configuration AND/OR Exchange Online Native User Configuration
•
Exchange Tracking Logs AND/OR Exchange Mailbox Contents AND/OR Exchange Online Mailbox Contents

Outlook on the Web (OWA) - Activity

Shows the number of successful logons through Outlook on the Web (OWA) by on-premise users. You can group the results by top department, top user, and so on.

•
Domain Controller
•
Exchange Configuration
•
Exchange IIS Logs

Outlook on the Web (OWA) - Logon Details

Shows the details for Outlook on the Web (OWA) successful logons by on-premise users including browser and server used.
•
Domain Controller
•
Exchange Configuration
•
Exchange IIS Logs

Outlook on the Web (OWA) vs. ActiveSync Unique Usage

Shows a summary of email client usage such as OWA and ActiveSync, for your Exchange on-premise environment.

•
Trend view shows how many unique users accessed their email using Outlook on the Web (OWA) or ActiveSync on a daily basis.
•
Pie chart shows how many unique users accessed their email using Outlook on the Web (OWA) or ActiveSync for the selected date range.
•
Domain Controller
•
Exchange Configuration
•
Exchange IIS Logs
NOTE: To see OWA data in the insights, you must have selected the Logons for Outlook on the Web (OWA) option in the Exchange IIS Logs data source. You must also have configured your Exchange IIS servers to collect the necessary fields. See the UC Analytics Deployment Guide for details.

Personal Archive Mailboxes - Inventory #

Shows the list of individual personal archive mailboxes in your Exchange on-premise and/or Exchange Online (hybrid / native) organization.
•
Domain Controller OR Exchange Online Hybrid User Configuration OR Exchange Online Native User Configuration
•
Exchange Configuration OR Exchange Online Native Mailbox Configuration OR Exchange Online Hybrid Mailbox Configuration

Personal Archive Mailboxes - Summary #

Shows a summary of the personal archive mailboxes in your Exchange on-premise and/or Exchange Online (hybrid / native) organization.

•
Domain Controller OR Exchange Online Hybrid User Configuration OR Exchange Online Native User Configuration
•
Exchange Configuration OR Exchange Online Native Mailbox Configuration OR Exchange Online Hybrid Mailbox Configuration

Public Folders - Inactive * #

Shows the list of inactive Exchange 2013/2016/2019 and Exchange Online public folders in your organization. If the public folder has a last modification date earlier than the insight date range, the public folder is considered to be inactive.
•
Exchange Public Folders AND/OR Exchange Online Public Folders
•
Exchange Configuration

Public Folders - Inventory * #

Shows the list of individual Exchange 2013/2016/2019 and Exchange Online public folders in your organization.
•
Exchange Public Folders AND/OR Exchange Online Public Folders
•
Exchange Configuration

Public Folder Mailboxes - Summary * #

Shows summary information for each of your public folder mailboxes including the number of folders, mail-enabled folders, items, deleted items, total and average folder sizes, and last modified date.
•
Exchange Public Folders AND/OR Exchange Online Public Folders
•
Domain Controller
NOTE: To include public folder mailboxes that do not contain public folders, you must select Empty Public Folder Mailboxes in the Exchange and Exchange Online Public Folders data sources.

Public Folders - Migration Trend *

Shows the trend for the number of public folders and for the number of mail-enabled public folders across all the Exchange versions in your organization.
•
Exchange Public Folders AND/OR Exchange Online Public Folders
•
Exchange Configuration

Public Folders - Permissions Inventory *

Shows a list of user permissions for each Exchange 2013, Exchange 2016, Exchange 2019 and Exchange Online public folder in your organization. You can see who has permissions to specific public folders.
•
Exchange Public Folders AND/OR Exchange Online Public Folders
NOTE: The User permissions (Client permissions) option must be selected in the Exchange (Online) Public Folders data source.
•
For on-premises deployments, the Domain Controller data source is needed.

Public Folders - Summary * #

Shows a summary of the Exchange 2013/2016/2019 and Exchange Online public folders in your organization.
•
Exchange Public Folders AND/OR Exchange Online Public Folders
•
Exchange Configuration

Public Folders - Trend *

Shows the trends for number of items, size, and number of deleted items for the Exchange 2013/2016/2019 and Exchange Online public folders in your organization.
•
Exchange Public Folders AND/OR Exchange Online Public Folders
•
Exchange Configuration
 
Table 16. Skype for Business/Lync Insights and their required data sources.
Insight Name
Description
Required Data Sources

Skype for Business/Lync - Chargeback

Calculates the chargeback amount by totaling the cost of each Skype for Business/Lync conference or peer-to-peer session based on the cost settings defined in the UC Analytics Admin Settings.
•
Domain Controller
•
Skype for Business/Lync CDR Database
•
Skype for Business/Lync Configuration

Skype for Business/Lync - Feature Adoption

Shows a summary of which Skype for Business/Lync features are being used by your users.
•
Domain Controller
•
Skype for Business/Lync CDR Database
•
Skype for Business/Lync Configuration

Skype for Business/Lync - Inactive Users #

Shows the list of users who have not participated in a peer-to-peer session or conference during the insight date range.
•
Domain Controller
•
Skype for Business/Lync CDR Database
•
Skype for Business/Lync Configuration

Skype for Business/Lync - Inventory #

Shows the list of Skype for Business/Lync servers and pools in your organization.
•
Skype for Business/Lync Configuration

Skype for Business/Lync - Skype for Business Client Adoption #

Shows the number of users who have used Lync or Skype for Business recently. Users might be double-counted if they use both Skype for Business and Lync on different devices.
•
Domain Controller
•
Skype for Business/Lync CDR Database
•
Skype for Business/Lync Configuration

Skype for Business/Lync - User Adoption #

Shows the number of users who have been active in Skype for Business/Lync recently. Active is defined as participating in a conference or peer-to-peer session. For a given day, recently is defined as the user having been active within the last 14 days.
•
Domain Controller
•
Skype for Business/Lync CDR Database
•
Skype for Business/Lync Configuration

Skype for Business/Lync Archiving Policies - Inventory #

Shows the list of users in your organization and their associated Skype for Business/Lync archiving policy information.
•
Skype for Business/Lync Configuration

Skype for Business/Lync Conferences - Activity

Shows a summary of Skype for Business/Lync conference activity in your organization.
•
Domain Controller
•
Skype for Business/Lync CDR Database
•
Skype for Business/Lync Configuration

Skype for Business/Lync Conferences - Details

Shows the list of individual Skype for Business/Lync conferences in your organization.
•
Domain Controller
•
Skype for Business/Lync CDR Database
•
Lync Configuration

Skype for Business/Lync Conferences - Server Usage

Shows a summary of the Skype for Business/Lync conference activity in your organization by server or pool.
•
Domain Controller
•
Skype for Business/Lync CDR Database
•
Skype for Business/Lync Configuration

Skype for Business/Lync Conferencing Policies - Inventory #

Shows the list of users in your organization and their associated Skype for Business/Lync configuration information.
•
Skype for Business/Lync Configuration

Skype for Business/Lync Enterprise Voice - Activity

Shows a summary of Skype for Business/Lync enterprise voice calls in your organization.
•
Domain Controller
•
Skype for Business/Lync CDR Database
•
Skype for Business/Lync Configuration

Skype for Business/Lync Enterprise Voice - Chargeback

Calculates the chargeback amount for your organization by totaling the cost of each enterprise voice call based on the cost settings defined in the UC Analytics Admin Settings.
•
Domain Controller
•
Skype for Business/Lync CDR Database
•
Skype for Business/Lync Configuration

Skype for Business/Lync Enterprise Voice - Details

Shows the list of individual Skype for Business/Lync enterprise voice calls in your organization.
•
Domain Controller
•
Skype for Business/Lync CDR Database
•
Skype for Business/Lync Configuration

Skype for Business/Lync Enterprise Voice - Server Usage

Shows a summary of the Skype for Business/Lync enterprise voice activity in your organization by server or pool.
•
Domain Controller
•
Skype for Business/Lync CDR Database
•
Skype for Business/Lync Configuration

Skype for Business/Lync External Access Policies - Inventory #

Shows the list of users in your organization and their associated Skype for Business/Lync external access policy information.
•
Skype for Business/Lync Configuration

Skype for Business/Lync Peer-to-Peer Sessions - Activity

Shows a summary of Skype for Business/Lync peer-to-peer session activity in your organization.
•
Domain Controller
•
Skype for Business/Lync CDR Database
•
Skype for Business/Lync Configuration

Skype for Business/Lync Peer-to-Peer Sessions - Details

Shows the list of individual Skype for Business/Lync peer-to-peer sessions in your organization.
•
Domain Controller
•
Skype for Business/Lync CDR Database
•
Skype for Business/Lync Configuration

Skype for Business/Lync Peer-to-Peer Sessions - External Domain Activity

Shows a summary of Skype for Business/Lync peer-to-peer session activity with external domains. You define the list of internal domains in the UC Analytics Admin Settings. Any domain that is not defined as internal is considered external.
•
Domain Controller
•
Skype for Business/Lync CDR Database
•
Skype for Business/Lync Configuration

Skype for Business/Lync Peer-to-Peer Sessions - Server Usage

Shows a summary of the Skype for Business/Lync peer-to-peer session activity in your organization by server or pool. Includes enterprise voice activity.
•
Domain Controller
•
Skype for Business/Lync CDR Database
•
Skype for Business/Lync Configuration

Skype for Business/Lync QoE - Devices

Shows a summary of Skype for Business/Lync QoE device information for your organizations.
•
Domain Controller
•
Skype for Business/Lync QoE Database

Skype for Business/Lync QoE - Location

Shows a summary of Skype for Business/Lync QoE information with tables that group sessions by location (subnet site, subnet region, subnet IP address).
•
Domain Controller
•
Skype for Business/Lync QoE Database

Skype for Business/Lync QoE - Network

Shows a summary of poor calls by network subnet or region for your organization.
•
Domain Controller
•
Skype for Business/Lync QoE Database

Skype for Business/Lync QoE - Session Details

Shows a list of individual QoE sessions for conferences and peer-to-peer sessions with the quality information for each session.
•
Domain Controller
•
Skype for Business/Lync QoE Database

Skype for Business/Lync QoE - Stream Details

Shows a list of individual QoE streams for conferences and peer-to-peer sessions quality information for each media stream.
•
Domain Controller
•
Skype for Business/Lync QoE Database

Skype for Business/Lync QoE - Summary

Shows a summary of Skype for Business/Lync QoE information for your organizations.
•
Domain Controller
•
Skype for Business/Lync QoE Database

Skype for Business/Lync User Policies - Inventory #

Shows the list of users your in organization and their associated Skype for Business/Lync configuration information.
•
Skype for Business/Lync Configuration

 

Table 17. MessageStats Insights (includes Active Directory, Exchange, and Skype for Business/Lync insights) and their required data sources
Insight Name
Description
Required Data Sources

Corporate Exchange At A Glance * #

Provides a quick high-level view of your Exchange organization.
•
Domain Controller AND/OR Exchange Online Hybrid User Configuration OR Exchange Online Native User Configuration
•
Exchange Tracking Logs AND/OR Exchange Mailbox Contents AND/OR Exchange Online Mailbox Contents
•
Exchange Configuration

Distribution Groups / Group Access * #

Indicates the last use of a distribution group during the specified date range.
•
Domain Controller AND/OR Exchange Online Hybrid User Configuration OR Exchange Online Native User Configuration
•
Exchange Tracking Logs AND/OR Exchange Mailbox Contents AND/OR Exchange Online Mailbox Contents

Distribution Groups / Inactive Groups / By Distribution Group *

Shows the list of security, distribution, and dynamic distribution groups that have not received email within the selected date range of the insight.

If a group contains child groups, any messages sent to the parent group are included in the messages sent to the child groups.
•
Domain Controller AND/OR Exchange Online Hybrid User Configuration OR Exchange Online Native User Configuration
•
Exchange Tracking Logs AND/OR Exchange Mailbox Contents AND/OR Exchange Online Mailbox Contents

Distribution Groups / Top Group Users *

Shows the users that use distribution groups most often during the insight date range, grouped by the number of messages sent to a group.
•
Domain Controller AND/OR Exchange Online Hybrid User Configuration OR Exchange Online Native User Configuration
•
Exchange Tracking Logs AND/OR Exchange Mailbox Contents AND/OR Exchange Online Mailbox Contents

Distribution Groups / Top Groups *

Shows the distribution groups that are used most often during the insight date range, grouped by the number of messages sent to each group.
•
Domain Controller AND/OR Exchange Online Hybrid User Configuration OR Exchange Online Native User Configuration
•
Exchange Tracking Logs AND/OR Exchange Mailbox Contents AND/OR Exchange Online Mailbox Contents

Exchange ActiveSync / Devices / Active Devices * #

Provides a list of devices that were synchronized within the specified number of days.
•
Domain Controller AND/OR Exchange Online Hybrid User Configuration OR Exchange Online Native User Configuration
•
Exchange Configuration OR Exchange Online Native Mailbox Configuration OR Exchange Online Hybrid Mailbox Configuration

Exchange ActiveSync / Devices / Inactive Devices * #

Provides a list of devices that were not synchronized within the specified number of days.
•
Domain Controller AND/OR Exchange Online Hybrid User Configuration OR Exchange Online Native User Configuration
•
Exchange Configuration OR Exchange Online Native Mailbox Configuration OR Exchange Online Hybrid Mailbox Configuration

Exchange ActiveSync / Devices / Inventory / Device Inventory * #

Lists the mobile devices used within the organization. Each mobile device is listed along with its user identification. If a mobile device has been used by multiple users, it is only listed once with its most recent user.
•
Domain Controller AND/OR Exchange Online Hybrid User Configuration OR Exchange Online Native User Configuration
•
Exchange Configuration OR Exchange Online Native Mailbox Configuration OR Exchange Online Hybrid Mailbox Configuration

Exchange ActiveSync / Servers / Server Activity

Provides an overview of the ActiveSync email traffic handled by each Exchange ActiveSync server.
•
Domain Controller
•
Exchange Configuration
•
Exchange IIS Logs

Exchange ActiveSync / Servers / Server Sync Times

Indicates the average amount of time taken to perform a synchronization operation. All ActiveSync protocol commands are included in this calculation except the PING command.
•
Domain Controller
•
Exchange Configuration
•
Exchange IIS Logs

Exchange ActiveSync / Users / Email Activity / Attachments

Provides statistics for the number of email attachments downloaded to Exchange ActiveSync devices per user per day.
•
Domain Controller
•
Exchange Configuration
•
Exchange IIS Logs

Exchange ActiveSync / Users / Email Activity / Departmental Summary

Provides statistics for the number of messages that were sent and received by Exchange ActiveSync devices belonging to users in a specific department.
•
Domain Controller
•
Exchange Configuration
•
Exchange IIS Logs
•
Exchange Tracking Logs AND/OR Exchange Mailbox Contents

Exchange ActiveSync / Users / Email Activity / Summary

Provides statistics for emails sent and downloaded per user per day from the user's ActiveSync device.
•
Domain Controller
•
Exchange Configuration
•
Exchange IIS Logs
•
Exchange Tracking Logs AND/OR Exchange Mailbox Contents

Exchange ActiveSync / Users / Top Email Senders and Receivers

Provides a list of the users that send or receive the most emails with their Exchange ActiveSync devices.
•
Domain Controller
•
Exchange Configuration
•
Exchange IIS Logs

Executive Summaries / Capacity

Provides composite information about email storage trends, message volume distribution for internal and external users, and volume summaries.
•
Domain Controller AND/OR Exchange Online Hybrid User Configuration OR Exchange Online Native User Configuration
•
Exchange Tracking Logs AND/OR Exchange Mailbox Contents AND/OR Exchange Online Mailbox Contents
•
Exchange Configuration

Executive Summaries / Financials * #

Provides information about financial metrics related to your Exchange environment. Use this insight to calculate departmental operational costs, including the cost of sending and receiving Internet email messages and storing data.
•
Domain Controller AND/OR Exchange Online Hybrid User Configuration OR Exchange Online Native User Configuration
•
Exchange Tracking Logs AND/OR Exchange Mailbox Contents AND/OR Exchange Online Mailbox Contents

Executive Summaries / Organization Traffic Usage *

Provides composite information about the email traffic in and through an Exchange organization from an Exchange server perspective. It provides usage metrics from a server perspective to identify usage trends for capacity planning.
•
Domain Controller AND/OR Exchange Online Hybrid User Configuration OR Exchange Online Native User Configuration
•
Exchange Tracking Logs AND/OR Exchange Mailbox Contents AND/OR Exchange Online Mailbox Contents

Executive Summaries / Recipient Traffic Usage *

Provides composite information about the email traffic in and through an Exchange organization from the perspective of recipients in the organization. It provides relevant usage metrics from a mailbox perspective to identify usage trends.
•
Domain Controller AND/OR Exchange Online Hybrid User Configuration OR Exchange Online Native User Configuration
•
Exchange Tracking Logs AND/OR Exchange Mailbox Contents AND/OR Exchange Online Mailbox Contents

Internet / Internet Domain Auditing / Domain Inbound Audits *

Displays individual messages, including the subject, sender, and receiver, submitted to the Exchange server by internet domains for the insight date range.
•
Domain Controller AND/OR Exchange Online Hybrid User Configuration OR Exchange Online Native User Configuration
•
Exchange Tracking Logs AND/OR Exchange Mailbox Contents AND/OR Exchange Online Mailbox Contents

Internet / Top Internet Domains *

Provides a list of the internet domains that appear most often as either originator or recipient in an email.
•
Domain Controller AND/OR Exchange Online Hybrid User Configuration OR Exchange Online Native User Configuration
•
Exchange Tracking Logs AND/OR Exchange Mailbox Contents AND/OR Exchange Online Mailbox Contents

Internet / Top Internet Domains Users *

Shows the mailboxes that most frequently send messages to or receive messages from Internet domains during the specified date range.
•
Domain Controller AND/OR Exchange Online Hybrid User Configuration OR Exchange Online Native User Configuration
•
Exchange Tracking Logs AND/OR Exchange Mailbox Contents AND/OR Exchange Online Mailbox Contents

Inventory / Chargeback / Mailbox Sizes * #

Similar to the Mailboxes Mailbox Sizes insight, this insight provides a list of mailboxes and their associated sizes. It also contains a Cost field that contains the storage cost incurred by the specific mailbox.
•
Domain Controller AND/OR Exchange Online Hybrid User Configuration OR Exchange Online Native User Configuration
•
Exchange Configuration OR Exchange Online Native Mailbox Configuration OR Exchange Online Hybrid Mailbox Configuration

Inventory / DAGs #

Provides statistical information about Database Availability Groups (DAGs) in your organization.
•
Exchange Configuration

Inventory / Disabled Accounts * #

Provides a list of mailboxes for which the associated account is disabled.
•
Domain Controller AND/OR Exchange Online Hybrid User Configuration OR Exchange Online Native User Configuration
•
Exchange Configuration OR Exchange Online Native Mailbox Configuration OR Exchange Online Hybrid Mailbox Configuration

Inventory / Distribution Groups * #

Provides a list of the security, distribution, and dynamic distribution groups that exist in your Exchange organization. Member counts are provided for direct and indirect membership (expanding the groups that are members).

•
Domain Controller AND/OR Exchange Online Hybrid User Configuration OR Exchange Online Native User Configuration

Inventory / Inactive Mailboxes * #

Lists the mailboxes from which no messages were sent during the specified time period.
•
Domain Controller AND/OR Exchange Online Hybrid User Configuration OR Exchange Online Native User Configuration
•
Exchange Tracking Logs AND/OR Exchange Mailbox Contents AND/OR Exchange Online Mailbox Contents
•
Exchange Configuration OR Exchange Online Native Mailbox Configuration OR Exchange Online Hybrid Mailbox Configuration

Inventory / Mailbox Growth *

Allows you to see growth trends in the number of mailboxes within an organization over time.
•
Domain Controller AND/OR Exchange Online Hybrid User Configuration OR Exchange Online Native User Configuration
•
Exchange Configuration OR Exchange Online Native Mailbox Configuration OR Exchange Online Hybrid Mailbox Configuration

Inventory / Mailbox Owners * #

Shows the owners of mailboxes, mailbox sizes, number of messages, and owner department. You can insert a Location column to show which mailboxes are on-premise and which are Office 365.
•
Domain Controller AND/OR Exchange Online Hybrid User Configuration OR Exchange Online Native User Configuration
•
Exchange Configuration OR Exchange Online Native Mailbox Configuration OR Exchange Online Hybrid Mailbox Configuration

Inventory / Mailboxes / Primary Mailboxes * #

Provides a list of the primary mailboxes in the organization and provides details about each mailbox.
•
Domain Controller AND/OR Exchange Online Hybrid User Configuration OR Exchange Online Native User Configuration
•
Exchange Configuration OR Exchange Online Native Mailbox Configuration OR Exchange Online Hybrid Mailbox Configuration

Inventory / Servers #

Lists the Exchange servers in the organization and provides information about the server, including the Exchange version. It shows the number of mailboxes and mailbox databases.
•
Exchange Configuration

Inventory / Stores #

Lists the databases in an Exchange organization, indicating the member servers associated with each database. The insight shows the number of mailboxes in each database.

NOTE: The insight includes only mailboxes that are set as target mailboxes in the Exchange Configuration data source.
•
Exchange Configuration

Inventory / Summary #

Provides summarized information for each Exchange organization, including information about the number of servers, mailbox databases, and mailboxes.
•
Exchange Configuration

Mail Activity / Internal vs. External *

Shows a day-to-day account of sent and received messages for a user or group and provides details of internal and external message traffic. External (inbound and outbound) traffic is traffic with senders and receivers outside of your Exchange organization. (You identify your internal domains when you set domain classifications during UC Analytics configuration.)

•
Domain Controller AND/OR Exchange Online Hybrid User Configuration OR Exchange Online Native User Configuration
•
Exchange Tracking Logs AND/OR Exchange Mailbox Contents AND/OR Exchange Online Mailbox Contents

Mail Contacts / Top Contact Users *

Shows the users that most often use mail contacts, during the insight date range, grouped by the number of messages sent.
•
Domain Controller AND/OR Exchange Online Hybrid User Configuration OR Exchange Online Native User Configuration
•
Exchange Tracking Logs AND/OR Exchange Mailbox Contents AND/OR Exchange Online Mailbox Contents

Mail Contacts / Top Contacts *

Shows the mail contacts which are used most often during the insight date range in your enterprise.
•
Domain Controller AND/OR Exchange Online Hybrid User Configuration OR Exchange Online Native User Configuration
•
Exchange Tracking Logs AND/OR Exchange Mailbox Contents AND/OR Exchange Online Mailbox Contents

Mailboxes / Mailbox Activity / Daily *

Provides mailbox usage data that detail the user activities. The insight does not indicate whether the message source is internal or external, nor does it specify the number of intended recipients.
•
Domain Controller AND/OR Exchange Online Hybrid User Configuration OR Exchange Online Native User Configuration
•
Exchange Tracking Logs AND/OR Exchange Mailbox Contents AND/OR Exchange Online Mailbox Contents

Mailboxes / Mailbox Activity / Internal vs. External / Daily *

Provides a detailed breakdown of mailbox usage that shows user message activities on a daily basis. The insight includes details about internal and external message traffic. Internal traffic is identified when you configure the Classifications | Domain Classifications in the Admin Settings to identify your internal domains. By default, the top 100 users are shown but you can customize the insight to show all results.
•
Domain Controller AND/OR Exchange Online Hybrid User Configuration OR Exchange Online Native User Configuration
•
Exchange Tracking Logs AND/OR Exchange Mailbox Contents AND/OR Exchange Online Mailbox Contents

Mailboxes / Mailbox Activity / Internal vs. External - Received Mail *

Provides a day-to-day account of the received messages for a mailbox and includes details about internal message and external message traffic. External (inbound) traffic is traffic that is received from senders who are external to your Exchange organization.
•
Domain Controller AND/OR Exchange Online Hybrid User Configuration OR Exchange Online Native User Configuration
•
Exchange Tracking Logs AND/OR Exchange Mailbox Contents AND/OR Exchange Online Mailbox Contents

Mailboxes / Mailbox Activity / Internal vs. External - Sent Mail *

Provides a day-to-day account of the sent messages for a mailbox and includes details about internal message and external message traffic. External (outbound) traffic is traffic that is sent to recipients who are external to your Exchange organization.
•
Domain Controller AND/OR Exchange Online Hybrid User Configuration OR Exchange Online Native User Configuration
•
Exchange Tracking Logs AND/OR Exchange Mailbox Contents AND/OR Exchange Online Mailbox Contents

Mailboxes / Mailbox Activity / Summary *

Provides mailbox usage data that details the users’ activities. This insight does not indicate whether the message source is internal or external, nor does it record or specify the number of intended recipients.
•
Domain Controller AND/OR Exchange Online Hybrid User Configuration OR Exchange Online Native User Configuration
•
Exchange Tracking Logs AND/OR Exchange Mailbox Contents AND/OR Exchange Online Mailbox Contents

Mailboxes / Mailbox Auditing / Mailbox Sent Audits *

Shows a list of all messages sent by a mailbox during the insight date range. Details include subject, recipient sent date, and message size.
•
Domain Controller AND/OR Exchange Online Hybrid User Configuration OR Exchange Online Native User Configuration
•
Exchange Tracking Logs AND/OR Exchange Mailbox Contents AND/OR Exchange Online Mailbox Contents

Mailboxes / Mailbox Security / Mailbox Security * #

Provides a list of mailboxes and shows the accounts that have permissions to access each mailbox.
•
Domain Controller AND/OR Exchange Online Hybrid User Configuration OR Exchange Online Native User Configuration
•
Exchange Configuration OR Exchange Online Native Mailbox Configuration OR Exchange Online Hybrid Mailbox Configuration

Mailboxes / Message Sizes / Received Distribution *

Provides a breakdown of the distribution of message sizes for messages received by your Exchange mailboxes and summarizes this information at the mailbox level. By default, the insight shows only mailboxes belonging to enabled users. To view all mailboxes, including those belonging to disabled users, you can remove the filter set on the insight.
•
Domain Controller AND/OR Exchange Online Hybrid User Configuration OR Exchange Online Native User Configuration
•
Exchange Tracking Logs AND/OR Exchange Mailbox Contents AND/OR Exchange Online Mailbox Contents

Mailboxes / Message Sizes / Sent Distribution *

Provides a breakdown of the distribution of message sizes for messages sent by Exchange mailboxes and summarizes this information at the mailbox level. By default, the insight shows only mailboxes belonging to enabled users. To view all mailboxes, including those belonging to disabled users, you can remove the filter set on the insight.
•
Domain Controller AND/OR Exchange Online Hybrid User Configuration OR Exchange Online Native User Configuration
•
Exchange Tracking Logs AND/OR Exchange Mailbox Contents AND/OR Exchange Online Mailbox Contents

Mailboxes / Sizes And Quotas / Mailbox Quotas *

Shows the quotas that are set for the largest mailboxes across your Exchange organization.
•
Domain Controller AND/OR Exchange Online Hybrid User Configuration OR Exchange Online Native User Configuration
•
Exchange Configuration OR Exchange Online Native Mailbox Configuration OR Exchange Online Hybrid Mailbox Configuration

Mailboxes / Sizes And Quotas / Mailbox Sizes * #

Shows the largest mailboxes in your organization and their associated sizes.
•
Domain Controller AND/OR Exchange Online Hybrid User Configuration OR Exchange Online Native User Configuration
•
Exchange Configuration OR Exchange Online Native Mailbox Configuration OR Exchange Online Hybrid Mailbox Configuration

Mailboxes / Top Internet Senders and Receivers *

Shows the mailboxes that sent the most email to internet domains and received the most email from internet domains during the insight date range.
•
Domain Controller AND/OR Exchange Online Hybrid User Configuration OR Exchange Online Native User Configuration
•
Exchange Tracking Logs AND/OR Exchange Mailbox Contents AND/OR Exchange Online Mailbox Contents

Mailboxes / Top Senders and Receivers *

Shows the mailboxes that sent and received the most email during the insight date range.
•
Domain Controller AND/OR Exchange Online Hybrid User Configuration OR Exchange Online Native User Configuration
•
Exchange Tracking Logs AND/OR Exchange Mailbox Contents AND/OR Exchange Online Mailbox Contents

Organizations / Delivery Time Threshold Summary

Prerequisite: Before you view the insight, navigate to Admin Settings | Classifications | Threshold Classifications and add a red threshold for Exchange Email Message Participant - Delivery Time.

Shows a summary of the delivery times of messages in your organization. Delivery time is calculated as the difference between the message send date and receipt date for each recipient. If you collect only from the Exchange Tracking Logs data source, the Send Date for most messages is approximate. To collect the exact Send Date you must also collect from the Exchange (Online) Mailbox Contents data sources.

By default, the insight has the following filters applied:

Delivery Time is set

Domain | Is External Equals no
•
Domain Controller AND/OR Exchange Online Hybrid User Configuration OR Exchange Online Native User Configuration
•
Exchange Tracking Logs AND/OR Exchange Mailbox Contents AND/OR Exchange Online Mailbox Contents

Organizations / Departmental Reporting / Mailbox Activity *

Based on the Department attribute in Active Directory, this insight provides an aggregated view of messages sent and received on a department-by-department basis, providing a view of the overall traffic for each department.
•
Domain Controller AND/OR Exchange Online Hybrid User Configuration OR Exchange Online Native User Configuration
•
Exchange Tracking Logs AND/OR Exchange Mailbox Contents AND/OR Exchange Online Mailbox Contents

Organizations / Departmental Reporting / Mailbox Sizes * #

Based on the Department attribute in Active Directory, the insight provides an aggregated view of mailbox storage on a department-by-department basis, showing the mailbox storage consumption by each department.
•
Domain Controller AND/OR Exchange Online Hybrid User Configuration OR Exchange Online Native User Configuration
•
Exchange Configuration OR Exchange Online Native Mailbox Configuration OR Exchange Online Hybrid Mailbox Configuration

Organizations / Organizational Traffic *

Presents an overview of inbound and outbound messages, showing the volume of internal and external traffic, across multiple Exchange organizations.
•
Domain Controller AND/OR Exchange Online Hybrid User Configuration OR Exchange Online Native User Configuration
•
Exchange Tracking Logs AND/OR Exchange Mailbox Contents AND/OR Exchange Online Mailbox Contents

Organizations / Subject Auditing / Subject Sent Audits *

Lists mailboxes and shows message header details such as the originator, receiver, and subject line for sent messages.
•
Domain Controller AND/OR Exchange Online Hybrid User Configuration OR Exchange Online Native User Configuration
•
Exchange Tracking Logs AND/OR Exchange Mailbox Contents AND/OR Exchange Online Mailbox Contents

Storage / Stores #

Lists the Exchange servers in the organization and provides details about the databases on each server, including the database size and the number of mailboxes in each store.

If the insight period is one day, then a graph provides a comparison of servers. If the insight period is greater than one day, then a graph shows the trend over the period.
•
Exchange Configuration

Skype for Business/Lync / Conferences / All Conferences

Provides information about the different types of conference sessions including chat, audio/video, web conferencing, and application-sharing.

The insight shows meeting lengths and the number of participants for each conference.
•
Domain Controller
•
Skype for Business/Lync CDR Database
•
Skype for Business/Lync Configuration

Skype for Business/Lync / Configuration / Lync Enabled Users #

Provides a list of Skype for Business/Lync-enabled users and shows their configuration settings.
•
Skype for Business/Lync Configuration

Skype for Business/Lync / Enterprise Voice / Enterprise Voice Usage

Shows the number of voice calls handled by the Skype for Business/Lync servers. Voice call counts are broken down to show the distribution of outgoing and incoming calls.
•
Domain Controller
•
Skype for Business/Lync CDR Database
•
Skype for Business/Lync Configuration

Skype for Business/Lync / Enterprise Voice / Outgoing Calls

Provides details about outgoing voice calls. For each call, the insight shows the call duration, the user who initiated the call, the “from” number, the connected number, and the start time and end time for each call.
•
Domain Controller
•
Skype for Business/Lync CDR Database
•
Skype for Business/Lync Configuration

Skype for Business/Lync / Enterprise Voice / Top Calls By User #

Shows the users that have the most Skype for Business/Lync enterprise voice call usage.
•
Domain Controller
•
Skype for Business/Lync CDR Database
•
Skype for Business/Lync Configuration

Skype for Business/Lync / Instant Messages / Instant Message Usage

Shows the number of instant messages handled by the Skype for Business/Lync servers. Message counts are broken down to show the distribution of internal and public instant messages.
•
Domain Controller
•
Skype for Business/Lync CDR Database
•
Skype for Business/Lync Configuration

Skype for Business/Lync / Instant Messages / Top Internal Senders And Receivers By Messages #

Provides a list of the top internal senders and receivers of instant messages, showing counts for internal and external messages.
•
Domain Controller
•
Skype for Business/Lync CDR Database
•
Lync Configuration

Skype for Business/Lync / Organizational Summaries / Top Usage by User #

Shows the users that have the highest usage for instant messaging, file transfers, peer-to-peer sessions, enterprise voice calls, and conferences.

Usage statistics include:

•
peer-to-peer instant messages and file transfers sent and received by the user
•
enterprise voice calls initiated or received by the user
•
peer-to-peer sessions initiated by the user
•
conferences organized by the user.
•
Domain Controller
•
Skype for Business/Lync CDR Database
•
Skype for Business/Lync Configuration

Skype for Business/Lync / Organizational Summaries / User Activity #

Shows all Skype for Business/Lync Server activities for individual users including instant messaging, file transfers, peer-to-peer sessions, voice calls, and conferences.
•
Domain Controller
•
Skype for Business/Lync CDR Database
•
Skype for Business/Lync Configuration

Skype for Business / Lync Peer-to-Peer Sessions & Conferences - User Activity * #

Provides user activity for peer-to-peer sessions and conferences, including duration totals for incoming and outgoing audio sessions and desktop sessions. Conference information shows the number of conferences attended, conferences organized, and durations for individual users.
•
Domain Controller
•
Skype for Business/Lync CDR Database
•
Skype for Business/Lync Configuration

Skype for Business/Lync Server At A Glance #

Provides a high-level quick view of your Skype for Business/Lync usage with departmental summaries.
•
Domain Controller
•
Skype for Business/Lync CDR Database
•
Skype for Business/Lync Configuration
 
Table 18. Cisco Insights and their required data sources.
Insight Name
Description
Required Data Sources

Cisco - Activity

Shows a summary of all Cisco sessions in your organization.
•
Cisco CDR

Cisco - Adoption #

Shows the number of users who have been active in Cisco recently. Active is defined as participating in a Cisco activity. For a given day, recently means that the user was active during the previous 14 days.
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Cisco CDR

Cisco - Chargeback

Calculates the chargeback amount for your organization by totaling the cost of each Cisco conference or peer-to-peer session based on the cost settings defined in the UC Analytics Admin Settings.
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Cisco CDR

Cisco - Inactive Users #

Shows the list of users who have not used Cisco peer-to-peer session or conference during the insight date range.
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Cisco CDR

Cisco - Inventory #

Shows the list of Cisco servers, gateways and endpoints in your organization.
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Cisco Configuration

Cisco - Summary #

Shows an overall summary of users, sessions, and servers in your organizations.
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Cisco CDR
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Cisco Configuration

Cisco Conferences - Activity

Shows a summary of Cisco conference activity in your organization.
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Cisco CDR

Cisco Conferences - Details

Shows the list of individual Cisco conferences in your organization.
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Cisco CDR

Cisco Conferences - Server Usage

Shows a summary of the Cisco conference activity in your organization by server or endpoint.
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Cisco CDR

Cisco Peer-to-Peer Sessions - Activity

Shows a summary of Cisco peer-to-peer sessions in your organization.
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Cisco CDR

Cisco Peer-to-Peer Sessions - Details

Shows the list of individual Cisco peer-to-peer sessions in your organization.
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Cisco CDR

Cisco Peer-to-Peer Sessions - External Activity

Shows a summary of Cisco external peer-to-peer sessions in your organization.
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Cisco CDR

Cisco Peer-to-Peer Sessions - Server Usage

Shows a summary of the Cisco peer-to-peer session activity in your organization by server or endpoint.
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Cisco CDR

Cisco Top External Numbers Dialed

Shows a summary of external outgoing Cisco sessions in your organization
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Cisco CDR

 

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