Prerequisites for your installation
Overview
Supported environments
Architecture
Deployment options
Hardware minimum requirements
Software prerequisites
Planning for deployment
Determining where to install services
What files should be excluded from anti-virus software?
What files need to communicate through software firewalls?
About UC Analytics configuration
Installing UC Analytics
Types of installations
Considerations before you install
Accounts used during installation
Performing a pilot installation
Performing a production installation
Configuring UC Analytics
Installing additional Storage Engine services after installation
Installing additional collector roles
Activating the UC Analytics license
Setting up the web site for HTTPS
About administration settings
How do I set a user to be a product administrator?
Configuration process overview
Modifying the initial target environment
Adding multiple Active Directory forests
Configuring UC Analytics for resource forests
Adding a target environment for native Office 365
Setting the time period for retaining data
Setting the start date for data collection
Adding and configuring data sources
How often do collections update the data?
Viewing the collection job status
Forcing a data source collection to run now
Renaming a data source
Managing data sources through batch operations
Identifying your internal domains
Classifying domains for message traffic
Setting where data calculation for insights is performed
Excluding <none> values from insights
Setting time zone usage for all users
Granting full access to Admin Settings
Granting users access to data
Setting working hours for rooms
Accessing the UC Analytics web site
Adding data sources for Active Directory or Azure Active Directory
Adding data sources for different target environments
Permissions needed to collect Active Directory data
Adding data sources for Active Directory / Office 365 (hybrid)
Adding data sources, chargeback costs, and thresholds for Exchange and Exchange Online
Creating an Domain Controller data source
Creating a data source for Office 365 user subscription configuration
Adding data sources for native Office 365
Permissions needed to collect Exchange on-premises or hybrid data
Adding data sources, chargeback costs, and thresholds for Skype for Business/Lync
Permissions needed for the Exchange Configuration data source
Permissions needed for the Exchange Tracking Logs data source
Permissions needed for Exchange Mailbox Contents, Exchange Mailbox Content Summary, or Exchange Calendar data sources
Permissions needed for the Exchange IIS Logs (ActiveSync and OWA) data source
Permissions needed for the Exchange Public Folders data source
Permissions needed for the Exchange Online Hybrid User Configuration data source
Permissions needed for the Exchange OnlineHybrid Mailbox Configuration data source
Permissions needed for the Exchange OnlinePublic Folders data source
Permissions needed for Exchange Online Mailbox Contents data
Permissions needed for Exchange Online Mailbox Content Summary and Exchange Online Calendar data
Permissions needed to collect from native Exchange Online
Creating an Exchange Configuration data source
Best practices for gathering performance
Using dynamic distribution groups to select target mailboxes
What types of mailboxes are excluded?
Can I enter the Domain Users group as the target for the data collection?
Troubleshooting the Exchange configuration collection
Creating an Exchange Tracking Logs data source
Creating an Exchange Mailbox Contents data source
Do I need both Exchange Tracking Logs and Exchange Mailbox Contents collections?
Creating an Exchange IIS Logs data source
Creating an Exchange Mailbox Content Summary data source
Creating an Exchange Calendar data source
Creating an Exchange Public Folders data source
Adding Exchange Online hybrid data sources for hybrid Office 365
About AD synchronization methods for hybrid Exchange Online
About PowerShell collection method options
Creating an Exchange Online Hybrid User Configuration data source
Creating an Exchange Online Hybrid Mailbox Configuration data source
Adding Exchange Online data sources for native Office 365
Creating an Exchange Online Native User Configuration data source
Creating an Exchange Online Native Mailbox Configuration data source
Creating an Exchange Online Mailbox Contents data source
Creating an Exchange Online Mailbox Content Summary data source
Creating an Exchange Online Calendar data source
Creating an Exchange Online Public Folders data source
Setting chargeback costs for Exchange
Setting thresholds for Exchange metrics
Omitting words when filtering by subject or body
Permissions needed to collect Skype for Business/Lync data
Adding data sources, chargeback, and thresholds for Cisco
Permissions needed for Skype for Business/Lync configuration data source
Permissions needed for Skype for Business/Lync CDR data source
Permissions needed for Skype for Business/Lync QoE data source
Creating a data source for Skype for Business/Lync configuration
Creating a data source for Skype for Business/Lync CDR
Creating a data source for Skype for Business/Lync QoE
Setting call classifications for Skype for Business/Lync
Setting chargeback costs for Skype for Business/Lync
Setting thresholds for Skype for Business/Lync metrics
Permissions needed to collect Cisco data
Managing which insights can seen by users
Configuring and managing subscriptions
Making changes to your deployment
Permissions needed for the Cisco configuration data source
Permissions needed for the Cisco CDR logs data source
Creating a data source for Cisco configuration
Creating a data source for Cisco CDR logs
Setting call classifications for Cisco
Setting chargeback costs for Cisco
Setting thresholds for Cisco metrics
Options available in the Deployment Manager
Changing the service account
Deploying additional Storage Engines
Deploying additional collectors
Using the Tools menu for support activities
Appendix A:Configuring Exchange and Office 365
Setting impersonation for Exchange 2013/2016/2019
Configuring impersonation for Office 365
Registering UC Analytics with the Microsoft Azure portal
Installing the Exchange Online PowerShell module
Appendix B:Configuring the Skype for Business or Lync Server
Configuring Lync Server 2010
Appendix C:Configuring IIS Log Files to capture ActiveSync or OWA events
1. Adding the SQL store for monitoring
2. Installing the Monitoring role
3. Enabling Call Detail Recording (CDR)
4. Starting the monitoring services
Configuring Lync Server 2013 or Skype for Business 2015/2019
Configuring IIS Logging on the Exchange CAS and Mailbox servers
Appendix D:PowerShell cmdlets used by data sources
Configuring IIS if Exchange is hosted on Windows 2003 Server
Configuring IIS Logging if Exchange is hosted on Windows Server 2008 or later
What ActiveSync events are collected and displayed in the insights?
Exchange Configuration data source
Exchange and Exchange Online Public Folders data sources
Skype for Business/Lync Configuration data source
Exchange Online Hybrid and Native User Configuration data sources
Exchange Online Hybrid and Native Mailbox Configuration data sources
Exchange Online Mailbox Contents data source
Office 365 User Subscription Configuration data source
Appendix E:Backup and recovery options
Setting up a multi-forest environment with a one-way trust
Firewall configuration: ports for data collection
Backing up and restoring your data using scripts
Appendix F:Custom configurations
Supported scenarios
About the backup and restore batch files
Step 1: Edit the backup.bat file parameters for your installation
Step 2: Run the backup batch file
Step 3: Edit the restore batch file
Step 4a: Restore the storage data in an existing installation
Step 4b: Restore the storage data to a new installation
Scheduling the backup batch file to run automatically
Performing a manual backup of the storage folder before upgrade
Moving your storage location
Recommendations for disaster recovery
Setting LDAP connections to use LDAPS (LDAP over SSL)
Modifying the Data Query Availability job run
Modifying collection days for data collections from log files
Changing default values for formatted .csv or .tsv file exports
Excluding insight date range and filters from subscription emails
Changing the PowerShell wait time after transient errors
Modifying timeout values for EWS collection jobs
Setting a custom title page for exported or subscription insights
Changing the interval time before job status is purged
Configuring remote PowerShell to use the required proxy settings
Overriding PowerShell credential winnowing
Registry settings that affect service shutdown and startup
Appendix G: Questions and answers about UC Analytics
Introduction
How often do the data collections actually gather data and when do they run?
When I view insights that show internal vs. external traffic, there is no data for internal traffic. Why?
Why are my OWA insights not showing any data?
Why did an insight show no data for a 30-day range though I initially set the data source to collect 30 days back?
If I collect both Exchange Tracking Logs andExchange Mailbox Contents, are there duplicate items?
If I collect message data only from the Exchange tracking logs, is the message Send Date and delivery time available?
What are the differences between the ExchangeMailbox Contents and Exchange Tracking Logs data sources?
Why do I get an error when collecting Exchangeconfiguration from multiple Exchange versions?
Why do I have to specify domain name when doing a multi-forest collection?
What insights are affected by the "Calculate insight data on server side" option?
About UC Analytics configuration
http://<ServerName>/Analytics.
Click the gear icon 
For more information, see Configuration process overview .
Installing UC Analytics
Types of installations
When you install UC Analytics, you can perform one of two types of installation:
For information about the number of mailboxes from which you can collect data see Hardware minimum requirements .
Upgrading from 8.1 or later
When you are upgrading from UCCS - Analytics 8.1 or later, perform an in-place upgrade to ensure you maintain your collected data. Do not uninstall the previous version. If you uninstall the previous version, you will lose all the collected data.
