NOTE: If you allow Request for Info emails, it is recommended that you enter instructional text in either the header or footer of the email message. For example, you may include the following header: You can request an automated update at any time by REPLYING to this message. Stat responds to you with the real-time status of your CSR. For more information on specifying headers and footers on email, see Business Rule Maintenance . |
NOTE: To configure the Stat Central Agent to accept inbound approval email, select the Allow Inbound Approval Emails option in the Configuration tab. If you have also configured Stat to automatically generate CSRs from inbound email, you may want to specify parameters in the Special Processing tab to keep Stat from generating a CSR whenever a user replies to an approval notification (see Special Processing Tab for more information). |
The Stat Central Agent follows a specific protocol when processing inbound mail:
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