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Quadrotech Nova Current - User Guide

Adoption Accelerator Delegation & Policy Control Reporting Tenant Management System Settings About

User detail

Finding statistics on workload usage in easy to analyze graphs and charts is simple with Nova. In one screen, you can find data relating to a user's:

·Email usage

·Teams usage

·OneDrive for Business usage

·SharePoint usage

·Exchange Online usage

·Audit activity

·Mobile Device usage

and more.

To find this, simply search for the user in Nova's search bar, and click on the user you want to see statistics of.

Let us take a look into these tabs and how its information can help administrators.

User overview

The user overview section gives you general information on that user, including:


·Job Title





The screen also contains information on licenses that have been assigned to that user, including if that license has been successfully applied to that user or if it is pending.



The mail tab gives you detail on the user's email activity over the past 3 months. This includes:

·Messages received

·Messages sent

·Messages sent internally

·Messages sent externally



The Teams tab gives you detail on the user's Teams activity over the past month. This includes:

·Teams Calls

·Daily Teams Meetings

·Private Chat

·Team Chat



The OneDrive tab gives you comprehensive information on a user's OneDrive usage. See statistics within  7, 30 or 90 day parameters. Select 30 days, then show average to get a daily average total on activities such as:

·Files viewed or edited

·Files shared internally

·Files shared externally

·Files synced

Use the table to get exact data straight away, including average statistics on activity per day.



The SharePoint tab gives you comprehensive information on a user's SharePoint usage. See statistics within  7, 30, 90 or 180 day parameters. Select 30 days, then show average to get a daily average total on activities such as:

·Files visited

·Files viewed or edited

·Files shared internally

·Files shared externally

·Files synced

Use the table to get exact data straight away, including average statistics on activity per day.


Exchange Online

The Exchange Online tab gives you information on details such as:

·access to specific mailboxes

·last Exchange activity

·when the mailbox was created

·Exchange item count

·enablement of services such as

·OWA (Outlook Web Access)

·Active Sync

·POP (Post Office Protocol)


·MAPI (Messaging Application Programme Interface)

·EWS (Exchange Web Services)


Mobile Devices

The Mobile Device tab gives you information on mobile devices affiliated with a user. Overview details include:

·Device OS

·Device Type

·User Agent

·Device Model

·Last date/sync time


Clicking More Info gives you much more information about a device, including:

·Device ID

·Device Manufacturer

·Device OS Version

·First date/time sync

and more.


Audit Activity

The Audit Activity Tab gives you a detailed look at your users activity across all workloads, including:


·Creation Time

·Record Type

·Target Object

·If the action was successful


Using the audit log

You will find an audit log under the Manage Administration service that shows who performed what actions against which object. Here is how it looks:




Actions you can complete on the Audit Log are:

·Refresh: Update the audit log to receive the most recent data.

·Hide/Show system events: this hides/shows system data, and will show/hide only data relating to Submitter IPs.

·Export: this exports data into a .csv file. Here, you can:

oExport all: this exports all data collected.

oExport page: this exports data in the page you are currently viewing. You can adjust the amount of rows in the table, then click Export page to export those amount of rows.

·Columns: You can add and remove columns from the table.

Filtering and sorting the audit log

Apply filters to the log using fields in the top row.

You can also sort the data by clicking on a column name. If the audit log is currently being sorted by a certain column, a line displays above the column name (shown below). Click the column name again to reverse the filter.




A Hide/Show System Events button displays above the audit log. Click this button to filter for only user-generated events.

Audit log contents

Here is a description of the contents of each column:




The action that was performed


Shows details of what was changed. For example, showing a phone number changed from 555-5555 to 444-4444.

Affected object

The resource the changes were performed against


The tenant affected by the changes


The user who initiated the event

Submitter IP

The IP address of the user who initiated the event

Event type

Shows whether the job is completed, errored, running, etc.


Date and time the job was initiated


Click here to watch a video on the audit log.

How to add new users

New users can be added to tenants that you have access so that they can have access to Nova features and services. This is performed in TMS (the Tenant Management System).

These are the steps that you should take:

1.Login to TMS using an account with the System Administrator role.

2.Locate the tenant / container where you want to add a new user and click on it (for example, I could click on ‘Software training'.)


3.Then click on ‘Users'


You will be shown a list of users who are already associated / invited / active in your chosen tenant. On the ‘invitations' tab,  you can invite a new user. Enter their email address, choose appropriate roles, and click on ‘Invite'.

This sends an invitation to that user via email to join the tenant / container, which the user must accept.

Once accepted the user will appear on the list of users. Whilst you wait for them to accept, you can see them on the invitations tab.

Once they accept, they are then associated (or linked) to that container / tenant and have a particular role with associated capabilities within that tenant.

If a user has access to multiple container / tenants then they should use the Persona menu to switch to different tenants:


To learn more about the Persona menu, see this section.

Nova remembers which tenant and role a user was last using, so the next time that user logs into Nova it takes the user back to the same place. This happens across browsers, and across sessions.


What is an association?

In the above description we have mentioned ‘association' several times, this is essentially a link between your user account, and a tenant, via a particular role. In some organizations there is a one-to-one link, in other organizations a single user might have access to multiple Office 365 tenants. It is also possible for the same user to have different access levels in different organizations. In other words they would have different roles. Let us say we have multiple tenants in an organization, as shown below:



An account, can have different roles in different tenants in this structure.




And in fact might not have access to certain tenants in the structure.

Removing a user

To see how to from your tenant, see this section.

Adding additional service accounts

Microsoft Office 365 implements a series of throttling policies on Office 365 tenants that can inhibit the collection of reporting data for Nova customers.

In order to improve the reliability and speed of the data collection process, we recommend that Office 365 tenants with more than 10,000 users take advantage of our Multiple Service account feature.

By adding multiple Nova service accounts, you will help ensure that reporting data is updated in a timely manner without impacting your Office 365 tenant. These service accounts do not require a Microsoft Office 365  which means that taking advantage of this feature does not add any cost to your Office 365 subscription.

Getting started

Before we begin, you must create some additional accounts within your Office 365 environment with the correct permissions.

For simplicity, we recommend that these service accounts are named as follows:





To create the service accounts for reporting, please follow the steps outlined at this section.

To create the service accounts for DPC, please follow the steps outlined at this section.


NOTE: If you are using the SharePoint Online Reports module, you will also need to give this account the correct permissions to the SharePoint Online Site Collections you are reporting on – you can find the steps to do so at this section.

Alternatively, you can create a Security Group in Office 365 with these correct permissions and add the Nova Service accounts into this security group.

Adding these accounts to Nova

To add an additional service account,

1.Log in to your tenant as an administrator at

2.Go to the My Organization tab

3.Select your tenant

4.Click ‘add account'.


An expansive section on service accounts can be found here.

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