The migration log is updated every time the agent polls or every ten minutes when the agent checks for configuration changes and its name is MigrationAgent.log The Migration Agent log records items such as routine polling results, user enablement status, error conditions, work items to be processed, etc.
Server logs are used to log all routine work and errors conditions. They are extremely important for troubleshooting problems that occur with modules, consoles, the portal, and all client/server interactions. There is a log for every running PST Flight Deck service, the Admin console on the core server, and the web interface. Each log has a maximum size of 100MB, at which point the new log is created and the original one renamed to include archive and a number in its name. These logs are stored in c:\program files (x86)\Quadrotech\logs\. The various server log descriptions are in the following table. The directory where logs are stored can be changed during installation.
|
Log |
Description |
|---|---|
|
Core |
Shows all activity related to the PST Flight Deck Core |
|
Active Directory |
Shows all activity of the Active Directory module |
|
Backup |
Shows all activity of the Backup module |
|
Deduplication |
Shows all activity of the deduplication module |
|
Extraction Service and Worker |
The service log shows the overall work of the extraction module and the worker log shows the details for individually extracted items |
|
Park |
Shows all activity of the park module |
|
Repair |
Shows all activity of the repair module |
|
Content Scanner |
Shows all activity of the content scanner module |
|
Clean Up |
Shows all activity of the Clean Up module |
|
Office 365 Service and worker |
The service log shows the overall work of the Office 365 module and the worker log shows the details for individually extracted items. This log applies to Exchange migrations as well |
|
PowerShell |
Shows all activity of the PowerShell modules |
|
Hosted |
The hosted logs show activity of IIS while PST Flight Deck is processing. There are tow logs, one for the PST Flight Deck core and one for the Helpdesk web interface |
If you experience an issue while using our product, please use this guide to attempt to gather as much information as possible about the nature of the issue. Identification of the point of failure of an issue and collecting the appropriate logs when starting a ticket will aid the support process and ultimately, the resolution of the issue you are experiencing. When you have an issue that you are unable to address yourself, you may also contact a Quest support representative by going to www.support.quest.com/contact-support.
If you have a question on how to use a feature of the product, sizing, or any product related questions regarding the use of the product, then please contact your Field Enablement representative for further guidance.
We are more than just a name. We are on a to make your information technology work harder for you. That is why we build community-driven software solutions that help you spend less time on IT administration and more time on business innovation. We help you modernize your data center, get you to the cloud quicker and provide the expertise, security and accessibility you need to grow your data-driven business. Combined with Quests invitation to the global community to be a part of its innovation, and our firm commitment to ensuring customer satisfaction, we continue to deliver solutions that have a real impact on our customers today and leave a legacy we are proud of. We are challenging the status quo by transforming into a new software company. And as your partner, we work tirelessly to make sure your information technology is designed for you and by you. This is our mission, and we are in this together. Welcome to a new Quest. You are invited to Join the Innovation.
Our brand, our vision. Together.
Our logo reflects our story: innovation, community and support. An important part of this story begins with the letter Q. It is a perfect circle, representing our commitment to technological precision and strength. The space in the Q itself symbolizes our need to add the missing piece you to the community, to the new Quest.
© ALL RIGHTS RESERVED. Conditions d’utilisation Confidentialité Cookie Preference Center
