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NetVault 13.1.2 - Administration Guide

Introduction Getting started Configuring clients Managing catalog search Configuring storage devices
About storage devices SAN considerations Quest DR Series systems Quest QoreStor Object storage NetVault SmartDisk EMC Data Domain Systems Snapshot Array Manager Virtual Tape Libraries Virtual standalone drives Shared Virtual Tape Libraries Physical tape devices Storage tiers
Backing up data Managing policies Restoring data Managing NetVault dashboard Managing jobs Monitoring logs Managing storage devices
Monitoring device activity Managing disk-based storage devices in list view Managing disk-based storage devices in tree view Managing the Snapshot Array Manager Managing tape libraries in list view Managing tape libraries in tree view Managing tape drives in list view Managing tape drives in tree view Adding shared devices
Managing storage media Managing user and group accounts Monitoring events and configuring notifications Reporting in NetVault Working with client clusters Configuring default settings for NetVault
About configuring default settings Configuring encryption settings Configuring plug-in options Configuring default settings for post-scripts Configuring default settings for Verify Plug-in Configuring Deployment Manager Settings Configuring Job Manager settings Configuring Logging Daemon settings Configuring Media Manager settings Configuring Network Manager settings Configuring Process Manager settings Configuring RAS device settings Configuring Schedule Manager settings Configuring Web Service settings Configuring Auditor Daemon settings Configuring firewall settings Configuring general settings Configuring security settings Synchronizing NetVault Time Configuring default settings for global notification methods Configuring the reporting utility Configuring NetVault WebUI default settings Configuring NetVault to use a specific VSS provider Configuring default settings using Txtconfig
Diagnostic tracing Managing diagnostic data Using the deviceconfig utility NetVault processes Environment variables Network ports used by NetVault Troubleshooting
Common errors
NetVault Service fails to start on Windows NetVault Service fails to start after the machine is restarted NetVault Service starts, but stops immediately on Linux Login fails after any change in the server IP address Unexpected behavior of NetVault WebUI WebUI does not run in Compatibility View in Internet Explorer NetVault installer fails during push installation VSS-based backup fails Modifying TCP/IP socket buffer size on Windows Restores using Data Copy savesets fail on clients running NetVault 10.0.1 Restore fails on Itanium platforms if the index is larger than 2GB After upgrade, Data Copy and Consolidated backup job on Linux fails After upgrade, console error is displayed on WebUI pages Deployment task hangs on target Linux machine during push installation. Unable to add package store with hostname. Deployment task fails due to network configuration issues. Domain user is unable to login NetVault Server if the workstation attribute is set. Domain user is unable to login NetVault Server on Debian 9. Adding the target machine as a client fails, after successful push installation. Unable to install, uninstall or navigate catalog search page after manually uninstalling NetVault Client Host. Unable to install, uninstall catalog search on client after NetVault Server migration with the same or different server name External Azure AD user cannot add an external Azure AD user to NetVault Server Failed to verify target Windows machine from a Linux-based NetVault Server NetVault is unable to send reports as an email attachment in PDF format on RHEL 5.x platform Restore fails on NetVault Database backup When using RDA for backups, only four streams are used at once Unable to create large VTL on Linux Browsing a folder with a large number of files times out Push installation failed on Linux
Safe Mode in NetVault

Locating a client

The clients that reside in a different subnet are not included in the list of available clients. You can use the Find Machine option to locate and add such clients.

To locate and add a client that is not discovered automatically:
1
Start the client addition wizard, and then click Find Machine.
2
On the Find Client page, type the Fully Qualified Domain Name (FQDN) or IP address of the client, and click Find.
3
After the machine is located, complete Step 3 through Step 6 in the section Adding a client to the NetVault Server.
 
* 
NOTE: NetVault reports an error if it fails to locate the specified client on the network. An error can occur for reasons such as the following:
•
The NetVault software is not installed on the machine.
•
The NetVault Service is not running on the machine.
•
The DNS lookup table or the machine’s host table cannot be contacted.

Checking communication through a firewall

When adding a client that resides outside the firewall, you can perform a firewall test to check if the server and client can communicate through the firewall. You can also perform this test to check connectivity for existing clients.

To check if the server and client can communicate through a firewall:
1
To check connectivity for new clients, start the client addition wizard, and then click Firewall Test.
— or —
To check connectivity for existing clients, open the Manage Clients page. Select the client, and then click Firewall Test.
2
In the Check Connection dialog box, provide the following details.
 
Table 20. Check connection
Option
Description

NetVault Client Name

For new clients, type the NetVault name of the machine.

For existing clients, the name is displayed as a read-only property.

NetVault Client Address

For new clients, type the IP address of the machine.

For existing clients, the IP address is displayed as a read-only property.

UDP Port

The default UDP port for NetVault. It is set to 20031. If you have configured NetVault to use a different port, change this value.

TCP Port

The default UDP port for NetVault. It is set to 20031. If you have configured NetVault to use a different port, change this value.

Timeout

The timeout interval is set to 15 seconds by default.

3
Click Test. This command checks if TCP, UDP, and messaging connectivity is available between the server and client, and displays the result in the dialog box.
 
* 
IMPORTANT: The firewall test option checks the connectivity to the Stats Manager process on the specified server or client machine. If this process is not running on the client, the test fails. However, the client may still be accessible for backup. In any case, it is an abnormal situation and should be corrected.

Adding a server as a client

To allow a NetVault Server to function as a client to a different server, you must enable the setting This machine may be added as a client to a server on the server.

To allow a NetVault Server to function as a client to a different server:
1
In the Navigation pane, click Change Settings.
2
Under System and Security, click Security. In the Security dialog box, configure the following setting:
•
This machine may be added as a client to a server: The security settings on a NetVault Server prevent the server from being added as a client to a different server. To allow a NetVault Server to function as a client to a different serve, select this check box.
3
Click Apply to apply the new settings and close the dialog box.

Removing a client from the list of available clients

If the list of available clients includes a machine that is no longer in use, you can use the following procedure to remove it from the list.

To remove a defunct client from the list of available clients:
1
Start the client addition wizard.
2
In the NetVault Clients table, select the defunct client, and click Remove.
3
In the confirmation dialog box, click Remove.
4
If NetVault has been removed or stopped, the following message is displayed:
Client <client name> is not responding. Unable to remove this client.
If this error is displayed, click Force Removal in the Error dialog box to remove the client.
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