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NetVault 13.0.3 - Installation Guide

Introduction Deploying NetVault Reviewing pre-installation requirements Installing NetVault Reviewing post-installation requirements Upgrading NetVault Licensing NetVault Removing NetVault Troubleshooting

Installing the product license file

You can install the license file from the License Management page. You need only to install the file on the NetVault Server.

 
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NOTE: The permanent license file for NetVault is tied to the Machine ID of the NetVault Server machine. While installing the license file, verify that you select the correct server for which the license was obtained.
Installing the license file
To install the license file:
1
In the Navigation pane, click License Management.
2
On the License Management page, click Install License.
Because the NetVault WebUI is tied to a specific NetVault Server and all licenses are installed on the NetVault Server, there is no need to select a Client machine.
3
In the Choose License File dialog box, click Select a file, point to the “.dlv” file that contains the license key, and click Open.
4
In the dialog box, click OK to apply the selected license file.
After the license file is installed successfully, a message is displayed.
5
To dismiss the message, click X.
 

Removing NetVault

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Removing NetVault Server or Client

Removing NetVault Server or Client

When you install the NetVault Server or Client software on a machine, the installation process creates an uninstaller executable file named “uninstall” under the NetVault installation directory. You can use this executable to remove NetVault. The installation process also creates a data file named “uninstall.dat,” which contains information about the installation. To properly uninstall the software, both the uninstaller executable and the uninstall.dat files must exist on the machine.

 
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NOTE: When you remove NetVault, the backup indexes are deleted from the NetVault Database. However, the actual backed up data remains intact on the media.
To remove NetVault Server or Client:
1
Log on to the system with administrator or root-level access, and navigate to NetVault installation directory.
2
Use any of the following methods to run the uninstaller.
 
Mode
Description

GUI mode

Double-click the file named “uninstall.”

The filename extension is “.exe” on Windows and “.app” on Mac OS X.

Text mode

Depending on the operating system, type the following command:

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Linux and UNIX: ./uninstall --mode text
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Mac OS X: /path/to/nvbu_install_dir/uninstall.app/Contents/MacOS/installbuilder.sh --mode text
NOTE:  
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When uninstalling NetVault on Linux IA (Itanium), the uninstaller shows “unaligned access” warning messages. However, the uninstallation completes successfully.
Example warning messages:
unaligned access to 0x6000000005642f7c, ip=0x2000000004dbe520
To suppress these warning messages, start the uninstaller by running the following command:
prctl --unaligned=silent ./uninstall --mode text
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You can omit the --mode text option when running the uninstaller on a local Mac OS X machine. When running the uninstaller on Mac OS X from a remote terminal (SSH or telnet), it may be necessary to use the --mode text option. Otherwise, the installer may run in full graphic mode without showing any output in the console.

Unattended mode

Depending on the operating system, type the following command:

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Linux and UNIX: ./uninstall --mode unattended
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Mac OS X: /path/to/nvbu_install_dir/uninstall.app/Contents/MacOS/installbuilder.sh --mode unattended
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Windows: uninstall --mode unattended
NOTE: When uninstalling NetVault on Linux IA (Itanium), the uninstaller shows “unaligned access” warning messages. However, the uninstallation completes successfully.

Example warning messages:

unaligned access to 0x6000000005642f7c, ip=0x2000000004dbe520

To suppress these warning messages, start the uninstaller by running the following command:

prctl --unaligned=silent ./uninstall --mode unattended

 
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NOTE: On Windows, you can also use Programs and Features to uninstall NetVault:
1
Open Programs and Features (Start > Control Panel > Programs > Programs and Features).
2
In the list of installed programs, select NetVault, and then click Uninstall.
3
In the confirmation dialog, click Yes to remove the program.
The uninstaller generates a log file named netvault_{GUID}_uninstall.log in the system temporary directory. If the uninstallation fails, the uninstaller may not generate the regular log file. Instead, it may leave an intermediate log file is named bitrock_installer.log or bitrock_installer_nnn.log in the system temporary directory.

Troubleshooting

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Common errors
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