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NetVault Plug-in for Microsoft 365 13.4 - User Guide

Introducing NetVault Plug-in for Microsoft 365 Installing and removing the plug-in Configuring the plug-in Backing up data Restoring data Troubleshooting

Troubleshooting

This topic describes some common errors and their solutions.

 
Table 6. Troubleshooting
Issue
Explanation
•
Failed to add backup record
•
Failed to write index of backup to the database

These messages indicate that the selected data was backed up, but the job’s index information was not properly added by NetVault to its database. Without this index information, the data cannot be properly restored.

Method 1:

Open the Manage Devices page, select the backup media, and click Scan. NetVault stores index information for backup jobs in two locations: in the NetVault Database and on the media targeted by the backup. When you scan the backup media, the index information is added to the NetVault Database. To verify that the information was added, open the Manage Job Definitions page, and locate the specific job. If you can run the job now, the scan process has corrected the problem.

Method 2:

If the scan has failed, run the backup job again.

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