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KACE Systems Management Appliance 14.0 Common Documents - KACE GO 9.0 Getting Started Guide

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Using the KACE GO Mobile App

Getting Started

Which features are included in this version of the KACE GO Mobile App? How do I access the KACE Systems Management Appliance?

Enable Mobile Device Access for the appliance Enable Mobile Device Access for an authorized user

How do I enable KACE GO to work inside a network? What credentials should I use to log in?

Frequently asked questions

Can I prevent notifications at certain times? Which Managed Installations can I see on my device? Does KACE GO store my data? What is the best way to secure my KACE GO app? Which features are accessible from the KACE GO home page? Can I use the ticket URL in Service Desk emails to view them directly in the KACE GO app? Can I attach files to a ticket in KACE GO? Can I view attached files? How do I define what a "recent ticket" is? Can I review KB articles and other related resources in KACE GO? I want to provide feedback. How can I do it? What languages does the KACE GO app support?

Troubleshooting

I get a message that the KACE SMA certificate received is invalid. What does this mean? I received a message stating that the KACE SMA is out of reach. I cannot log in, and I received a message that my login was incorrect. I cannot log in, and I received a message that I could not log in. Some fields show overlapped title and detail text when the title is long. I have a problem that I cannot solve with the information presented here.

Technical support resources Legal notices

How do I define what a "recent ticket" is?

How do I define what a "recent ticket" is?

In the Settings window, you can set Hours As Recent to a number of hours between 1 and 72.

Can I review KB articles and other related resources in KACE GO?

Can I review KB articles and other related resources in KACE GO?

Yes, KACE GO provides access to the latest Knowledge Base and popular articles, also accessible from the KACE SMA User Console Home page.

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To access these resources in KACE GO, on the home KACE GO page, tap Knowledge Base or Popular Articles, as required. A list of related articles appears.

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To read an article, in the list that appears, simply tap the article title. The article contents appear in rich HTML, to improve your reading experience.

When you access an article using KACE GO, the article view counts are updated on the appliance, as if you were accessing the same article through the KACE SMA User Console.

I want to provide feedback. How can I do it?

I want to provide feedback. How can I do it?

Access the Help window from the action menu, and click Report a Problem. You must be logged in to the app to be able to do this.

To report a problem, visit our Support portal and create a service request at https://support.quest.com/create-service-request.

If you want to provide feedback or suggest an enhancement, visit our customer feedback portal at https://kace.uservoice.com.

What languages does the KACE GO app support?

What languages does the KACE GO app support?

KACE GO is English-only.

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