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Foglight for Exchange 5.7.2 - User and Reference Guide

Navigation basics Exploring the Foglight for Exchange dashboards Managing Exchange agents Reporting on your Exchange environment Foglight for Exchange views
Role views Exchange Server views Site views Cluster views Description of Embedded views
Agent State view Alarms view Auto Attendant Calls view Auto Attendant Directory Access view Auto Attendant General view Auto Attendant Transfers view Cached LDAP Searches/sec view CAS AB Load view CAS AB Service view CAS ActiveSync view CAS Control Panel Load view CAS Load view CAS OAB Download view CAS RPC Client Access view CAS RPC Client Access Load view CAS RPC HTTP view Client Access Features view Cluster Database Details view Cluster Storage Group Details view Cluster Summary and Resource Information view Cluster Summary view Clusters Listing view CPU view Disk view Domain Controllers view Edge Agent view Edge Transport Features view Exchange Roles Server Summary view Exchange Server Roles view (reference information) Exchange Servers in This Cluster view Exchange Servers view (Exchange Cluster Environment Summary) Exchange Servers view Host Monitor view Hub Transport Features view IP Address view Mailbox Features view Mailbox Store Assistant view Managed Availability Recovery Action Results view Memory view Network view Processes LDAP Read Time view Resource Utilization view Roles Listing view Roles Explorer view Role Features State view Roles Top 3 view Server Health view Server Listing view Servers in Site view Servers In This Site view Site By Category view Site Listing view Store Calendar Attendant view Store Client Search view Store Content Indexing view Store Database view Store Public Load view Store Resource Booking view Store RPC Client Throttling view Store Transport view Store User Load view Summary and Resource Information view Top 3 CPU Consumers view Top 3 Memory Consumers view Top 3 Network Consumers view Top 3 Storage Consumers view Total LDAP Read Time On All DCs view Total Long-Running LDAP Operations On All DCs view Transport Dumpster view Transport Edge Sync view Transport Extensibility Agent view Transport Load Store Drivers view Transport Queues view UM Availability view UM Call Answer General view UM Call Answer view UM Fax view UM General Current view UM General view UM Subscriber Access Calendar view UM Subscriber Access Directory view UM Subscriber Access General view UM Subscriber Access Message view Unified Messaging Features view Windows Services view
Foglight for Exchange rules Running diagnostic tests Managing Exchange metrics

Agent State view

This embedded view is part of the Exchange Server Environment Summary view, which appears when an individual Exchange server is selected in the Object Tree view on the Exchange Environment dashboard.

 
Table 18. Agent State view
Description

This view displays the current state of the agent hosting the selected Exchange server.

Where to go next

Drill down on:

 

State icon. Displays a popup listing the current alarms.

Agent Link. Displays the Agents on All Hosts dashboard which lists the agents that are available for each host. This dashboard also displays health history and the outstanding alarms for all monitored hosts and agents. For more information about this dashboard, see Investigating Problems with Agents in the Foglight User Help.

Alarms view

This embedded view is displayed in most views available in the Exchange Environment dashboard > Monitoring tab, and in most Exchange Explorer views. The Alarms view is a sortable list that displays the outstanding Foglight for Exchange alarms.

 
Table 19. Alarms view
Description

Depending on where the list is displayed, it may contain the following information.

Data displayed

Severity. The icon in this column indicates the severity of the alarm.

 

Info. Displays additional information about the alarm.

 

Server. Displays the name of the Exchange server where the alarm occurred. Clicking the server name displays a popup menu where you can choose to view details about the selected server in either the Exchange Explorer dashboard or Quick View in the Exchange Environment dashboard.

 

Time. Displays the date and time when the alarm occurred.

 

Origin. Displays the cause of the alarm.

 

Instance. Displays the topology object instance name that triggered the alarm.

 

Alarm Message. Displays the alarm message.

Where to go next

Clicking an alarm’s severity icon, object icon, alarm message, or time displays a popup where you can acknowledge or clear the alarm. This popup provides pertinent information about the selected alarm, such as the rule of origin of the alarm, the history of the alarm, and all of the notes attached to the alarm. For more information about managing alarms, see the Foglight User Guide or online help.

Auto Attendant Calls view

To display this view, enable the UM Auto Att Calls Group in the Unified Messaging Detail section of the Metrics Management dashboard. When this collection group is enabled, this view is added to the Unified Messaging views on the Roles navigation tab in the Exchange Explorer dashboard.

 
Table 20. Auto Attendant Calls view
Description

This view displays call metrics for the Unified Messaging auto attendant on the selected Exchange server, which are gathered when the UM Auto Att Calls collection group is enabled.

Data displayed

Total Calls. This counter displays the number of calls that have been processed by the auto attendant.

 

Business Hour Calls. This counter displays the number of calls processed by the auto attendant during business hours.

 

Out of Hours Calls. This counter displays the number of calls processed by this auto attendant outside of business hours.

 

Disconnected Without Input. This counter displays the number of calls that were dropped without input being offered in response to the auto attendant prompts.

 

Disconnected on Irrecoverable External Error. This counter displays the total number of calls that were disconnected after an irrecoverable external error occurred.

 

Calls With DTMF. This counter displays the number of calls to the auto attendant during which a caller has been passed to the DTMF fallback auto attendant.

 

Calls With Sent Message. This counter displays the number of calls to the auto attendant in which a caller has sent a voice message.

 

Calls With Speech Input. This counter displays the number of calls during which the caller is determined to have spoken at least once.

 

Calls With Spoken Name. This counter displays the number of calls to auto attendant during which a caller has spoken a name at least once.

Where to go next

N/A

Auto Attendant Directory Access view

To display this view, enable the UM Auto Att Directory Access Group in the Unified Messaging Detail section of the Metrics Management dashboard. When this collection group is enabled, this view is added to the Unified Messaging views on the Roles navigation tab in the Exchange Explorer dashboard.

 
Table 21. Auto Attendant Directory Access view
Description

This view displays directory access metrics for the Unified Messaging auto attendant on the selected Exchange server, which are gathered when the UM Auto Att Directory Access collection group is enabled.

Data displayed

Directory Accessed. This counter shows the number of directory access operations performed by the auto attendant.

 

Directory Accessed by Dial by Name. This counter shows the number of directory access operations in which the subscriber used the Dial by Name feature.

 

Directory Accessed by Extension. This counter shows the number of directory access operations in which the user supplied the extension number.

 

Directory Accessed by Spoken Name. This counter shows the number of directory access operations in which the subscriber spoke a recipient name.

 

Directory Accessed Successfully by Dial by Name. This counter shows the number of successful directory access operations in which the subscriber used the Dial by Name feature

 

Directory Accessed Successfully by Spoken Name. This counter shows the number of successful directory access operations in which the caller spoke a recipient names.

Where to go next

N/A

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