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Foglight for Application Operations 5.9.8.5 - User Guide

Introducing Foglight APM Monitoring Transactions Examining Response Times Examining Error Breakdowns Viewing Real User Activity from a Geographical Perspective Using the SOC Transactions Tab Using the SOC for APM triage Creating Custom Drag-and-Drop Dashboards APM Tile and View Reference Appendix: Enabling End User Transactions from FxM and FxV

Multi-Location Synthetics layout

The Multi-Location Synthetics tile shows summarized data about a synthetic transaction executed from multiple locations. This type of layout shows the total number of script execution locations and the numbers of locations for each alarm state (Normal, Warning, Critical, and Fatal). For more information about the metrics appearing on this tile, see section Multi-Location Synthetics tile.

Figure 31. Multi-Location Synthetics tile

Drill down on this tile (click the title bar) to open the Synthetic User Performance detail view. For more information about the metrics appearing on this view, see section Synthetic User Performance detail view.

Figure 32. Synthetic User Performance detail view

Drilling down on an individual location displays the Synthetic Result detail view. For more information about the metrics appearing on this view, see section Synthetic Result detail view.

Exploring response time breakdowns from the SOC

The Response Time Breakdown tab of the Real User (FxM) Performance detail view provides a summary of response time breakdowns for a selected transaction group.

 
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NOTE: This walkthrough describes exploring end user data collected from an FxM appliance. For a similar walkthrough of exploring end user data collected from Foglight APM Appliances, see Investigating real user APM transactions.
To view the response time breakdowns:
1
On the SOC, click the title bar of any transaction group that has an associated hit filter.
 
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TIP: Real user transaction groups that are configured for response time breakdown views are indicated with the icon at right:
The Real User (FxM) Performance detail view opens.
2
Click the Reponse Time Breakdown tab.
Figure 33. Real User (FxM) Performance detail view with the Response Time Breakdown tab selected

In this view you can quickly check the execution time for a request through the various components that are included in the transaction group.

 
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NOTE: The execution times in this view are aggregated for the current timeslice.
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The upper portion of the tab provides a list of components with average execution times for the current timeslice and a sparkline that illustrates the average execution time during the selected time range.
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The lower portion of the tab provides the same average execution time information in a dependency path view. The average execution time is displayed below the icon for the component.
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The dark grey arrows (paths in current timeslice) indicate the path taken by at least one request in the current timeslice (for example, between 3:20 and 3:25pm).
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The light grey arrows (paths in selected time range) indicate the path taken by at least one request in the selected time range (for example, in the last four hours).

For example, in the previous image, you can see that 181.9 ms were spent on MedRec1Server1, and only 79.9 ms were spent on MedRec1Server2. The breakdown information makes it clear that MedRec1Server1 is causing a bottleneck for requests.

From here you can:

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Click Explore Breakdowns to open the Response Time Breakdown Explorer dashboard. For more information, see Examining Response Times.
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Click a component icon to view a chart of the average historical response time for that component based on the selected time range.
Figure 34. The average historical response time for MedRec1Server1 for the selected time range
This chart provides a comparison of the average execution time for the selected component (in blue), overlaid on the total average execution time for the transaction (in grey). The vertical blue bar on the chart indicates the current timeslice.
 
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TIP: If you click a datasource component icon, the chart also includes a Map to Application Component button. For more information, see Mapping datasources.
Click More Details to drill down to a detailed view of the selected application component. For example, from an application server component, you can access the Java™ application server details view.

Configuring display options

You can customize the layout of the Transactions tab by selecting the appropriate options in the Tile Display Options dialog box. Use these options to control the total number of tiles, the order in which they appear, and the rollup options for multiple FTR locations.

 
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NOTE: These settings apply on a per-user basis.
To configure display options:
•
On the Transaction tab of the SOC, click Display Options.
The Tile Display Options dialog box opens. For more information, see Configuring display options.

 

Using the SOC for APM triage

In order to support triage use cases, Foglight APM provides unique views that cover the intersection of transactions, application components, and infrastructure elements that define an application. The Service Operations Console is the primary dashboard for performing incident management workflows that terminate with a handoff to application, domain, or platform specialists.

A user with the application support role for their organization uses the SOC to visually assess the current state of one or more applications. If transactional issues are present, they examine the state of transactions supported by a particular application, and assess the impact on the user population. They then visualize and evaluate the state of supporting applications and infrastructure to isolate the probable source of the issue. Finally, they engage the appropriate specialist.

This section presents use cases that illustrate the types of issues you may encounter. Follow the walkthroughs for these use cases to gain a greater understanding of how Foglight simplifies the triage process. These walkthroughs demonstrate problems arising from the following sources:

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Database layer
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Application layer
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Virtual machine
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