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Enterprise Reporter 3.2.2 - Configuration Manager User Guide

Product Overview Understanding Discoveries Creating Discoveries
Step 1. Create the Discovery Step 2. Choose what to include in your discovery (Scopes) Step 2a. Choose scopes for your discoveries
Choosing your Active Directory Scopes Choosing your Computer Scopes Choosing Your Exchange Scopes Choosing Your File Storage Analysis Scopes Choosing Your Microsoft SQL Scopes Choosing Your NTFS Scopes Choosing Your Registry Scopes
Step 2b: Choose scopes for your Office 365 discoveries Step 3. Schedule your Discovery Step 4: Review the summary
Managing Discoveries Configuring the Configuration Manager
Starting the Configuration Manager Finding Answers and Getting Help An Overview of Enterprise Reporter Communications and Credentials Required Logged In User Details Setting Up Your First Collection Computers Modifying your Deployment Improving the Performance of Your Discoveries What does the status of a node or cluster indicate? Using the Credential Manager Changing the Credentials used by the Enterprise Reporter Server Configuring Global Settings Global Discovery Settings
Troubleshooting Issues with Enterprise Reporter Appendix: PowerShell cmdlets Appendix: Encryption Key Manager Appendix: Log Viewer

Dealing with Unassociated Nodes

An unassociated node is one that has been either manually installed, or left behind from a previous installation of Enterprise Reporter. You can either uninstall the node, or associate the node with a cluster.

To uninstall a node
•
Use the Control Panel, and uninstall Quest Enterprise Reporter Node 3.2.2.xxxx (where xxxx is a unique 4-digit code)
To associate a node with a cluster
1
In the Manage Discovery Clusters pane, select the cluster.
2
In the Unassociated Nodes pane, select the node.
3
Click Associate Node(s) with Selected Cluster.
4
In the confirmation dialog box, click Yes.
5
If necessary, close the Unassociated Nodes pane.
The node appears associated with the cluster in the Initializing state until it is deployed.

Dealing with Faulted Nodes

A faulted node has lost contact with the server.You should ensure that the host computer is available on the network and that the service is started.

Problems Deleting a Node

Problems Deleting a Node

If you are deleting a node, you may see an error message indicating that the discovery node installation failed, for example:
"An error occurred copying the discovery node installation program Quest.Reporter.Core.Server.MsiInstaller.exe to \\servername\ADMIN$\Quest.Reporter.Core.Server.MsiInstaller.exe."

This indicates that there was a problem connecting to the host computer. Check your node credentials, ensure that the firewall is not enabled on the host, and ensure that the computer can be reached on the network. Once you have resolved the connection issue, you can attempt to remove the node again.

Changing the Node Logging Level

If you are experiencing difficulty, the support staff may ask you to change the logging level for nodes in a cluster. The default setting for node logging is Warning, which also includes Fatal and Error. You can increase the logging level to Information or Debug to help them troubleshoot your issue.

* 
IMPORTANT: Use caution when increasing the logging level. We recommend that you do not increase the level permanently, as it may affect node performance. The logging levels are cumulative.
•
Fatal contains fatal errors.
•
Errors contains errors and fatal.
•
Warnings contain warnings, errors, and fatal errors.
•
Information contains information, warnings, errors, and fatal errors.
•
Debug contains debug, information, warnings, errors and fatal errors.

If you increase the node logging level, you might want to increase the node file size temporarily as well. For more information, see Changing the Size of the Node Log Files .

To change the node logging level
1
In the Manage Discovery Clusters pane, select the cluster.
2
On the Cluster Details tab in the bottom pane, change the node logging level.
* 
NOTE: The cluster must be enabled to change the node logging level.
3
Click Apply.
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