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DR Series Software 4.0.3.1 - Administration Guide

Introducing the DR Series system documentation Introducing the DR Series system Setting up the DR Series system Configuring the DR Series system settings Managing containers Managing replications Monitoring the DR Series system Using GlobalView Configuring and using Rapid NFS and Rapid CIFS Configuring and using Rapid Data Access with NetVault Backup and with vRanger Configuring and using RDA with OST
Understanding RDA with OST Guidelines Terminology Supported RDA with OST software and components Best Practices: RDA with OST and the DR Series System Setting client-side optimization Configuring an LSU Installing the RDA with OST plug-in Configuring DR Series system information using NetBackup Backing up data from a DR Series system with NetBackup Using Backup Exec with a DR Series system (Windows) Understanding the OST CLI commands Understanding RDA with OST Plug-In Diagnostic Logs Collecting diagnostics by using a Linux utility Guidelines for gathering media server information
Configuring and using VTL Configuring and Using Encryption at Rest Support, maintenance, and troubleshooting Supported Ports in a DR Series system About us

Viewing system diagnostic log files

A DR Series system diagnostics log file is a bundle that contains a variety of file types that record the latest system settings and saves them in a compressed .lzip file format.

To view the system diagnostics page, follow these steps.

1.

The Diagnostics page is displayed.

File name—in this format, <hostname>_<date>_<time>.lzip, as in this example: acme-sys-19_2012-10-12_13-51-40.lzip

Understanding diagnostics collection

The Diagnostics service in the DR Series system lets you collect and manage your system’s diagnostic log file bundles. The Diagnostics service works by collecting all the system-related information that could help when diagnosing a problem or error condition in the system. Each diagnostic log file bundle provides:

Diagnostics runs as a service during system startup, and this process listens for incoming requests. There are two modes in which the diagnostics collection process is started:

Admin-Generated mode: when a DR Series system CLI or DR Series system GUI request is made by the administrator (and the default reason that is listed is admin-generated).
Auto-Generated mode: when a process or service failure is reported, the DR Series system starts collecting system-related information. After it completes the auto-generated collection, it generates a system event.

When the diagnostics log directory exceeds the maximum storage capacity, any log older than one hour is automatically deleted. The DR Series system GUI lets you download and save diagnostics log files to other systems on your network. The DR Series system also maintains a separate archive logs directory that collects other system-related information, and these archive logs are also automatically deleted when they exceed a maximum capacity. When you generate a diagnostics log file bundle, it contains all of the DR Series system information that you need when contacting Technical Support for technical assistance. The diagnostics log file bundle collects the same type of hardware, storage, and operating system information that is collected when using the Dell System E-Support Tool (DSET) and the DR Series system CLI commands (diagnostics --collect --dset). When a diagnostics log file bundle is generated, this process also collects all the previous auto-generated diagnostics and deletes them from the system.

The Diagnostics service collection process observes the following guidelines:

Generating a diagnostics log file

To generate a diagnostics log file bundle for your system, complete the following steps:

1.
The Diagnostics page is displayed, and this page lists all current diagnostics log files.
A status showing In-progress indicates that a new diagnostics log file is being generated.

Once completed, the new diagnostics log file resides at the top of the File Name column in the table. To verify, check its timestamp (using its date and time), to ensure this is the latest diagnostics file created.

Downloading diagnostics log files

To download an existing diagnostics log file, complete the following steps:

1.
The Diagnostics page is displayed, which lists all current diagnostics log files for the system.
The File Download dialog is displayed.
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