The Support page displays the Support Information pane, which provides the following information about the DR Series system:
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Software Version—DR Series system software version installed |
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Service Tag—DR Series system appliance bar code label |
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Last Diagnostic Run—timestamp of latest diagnostics log file (for example, Tue Nov 6 12:39:44 2012) |
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BIOS Version—current version of installed BIOS |
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MAC Address—current address in standard two-digit hexadecimal grouping format |
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iDRAC IP Address—current IP address of iDRAC (if applicable) |
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Ethernet Ports—displays information about bonded ports only (if the 10-GbE NICs are installed, it only displays information about the two supported 10–GbE ports): |
NOTE: For additional system information, click Dashboard in the navigation panel to display its System Information pane, which lists Product Name, System Name, Software Version, Current Date/Time, Current Time Zone, Cleaner Status, Total Savings (in percentage), Total Number of Files in All Containers, Number of Containers, Number of Containers Replicated, and Active Bytes. |
The options on the Diagnostics page allow you to generate new diagnostics log files that capture the current state of your system (Generate), download diagnostics log files to the local system (Download), or delete existing diagnostics log files (Delete).
A DR Series diagnostics log file is a bundle that contains a variety of file types that record the latest system settings, and saves them in a compressed .lzip file format. The Diagnostics page identifies each diagnostics log file by the following attributes:
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File name—in this format, <hostname>_<date>_<time>.lzip, as in this example: acme-sys-19_2012-10-12_13-51-40.lzip |
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Double-click the listed page number (adjacent to Goto page). |
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NOTE: You can also set how many entries you want to display per page in the Diagnostics summary table. In the View per page drop-down list, click 25 or 50 to select the desired number of entries to display. |
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The diagnostics log file bundle is identical to one created using the DR Series system CLI diagnostics --collect --dset command. System diagnostics information can assist Dell Support when troubleshooting or evaluating your DR Series system.
To generate a diagnostics log file bundle for your system, complete the following:
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To collect a DSET log file, use the DR Series system CLI command, diagnostics --collect --dset. |
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To display the Diagnostics page and open or download an existing diagnostics log file, complete the following:
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Click Select to identify the diagnostics log file you want to download, and click Download (or single-click the diagnostics log file name link). |
NOTE: When a new diagnostics log file is in the process of being generated (and its Status displays as In-progress), the diagnostic log file name link is not active, and if you attempt to select this file the Download option is disabled. |
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If accessing the DR Series system GUI from a Linux-based system: click Save File and navigate to a different folder location, define a new file name (or retain the existing file name), and click Save to save the diagnostics log file to a specified folder location. |
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If accessing the DR Series system GUI from a Windows-based system: click Save (or Save As), and navigate to the Downloads folder and retrieve the diagnostics log file. |
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