For devices that are assigned to Service Desk tickets, you can run Device Actions from the Ticket Detail page.
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Device Actions have been added. See the Device Actions section of Configure appliance General Settings without the Organization component. |
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You are accessing the Administrator Console using an approved browser. See https://support.quest.com/kb/148787. |
1. |
a. |
Log in to the appliance Administrator Console, https://appliance_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information. |
b. |
2. |
1. |
a. |
Log in to the appliance Administrator Console, https://appliance_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information. |
b. |
c. |
2. |
You can use the Tickets list page to merge tickets and specify a primary ticket.
a. |
Log in to the appliance Administrator Console, https://appliance_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information. |
b. |
c. |
On the Tickets list page, click Queue, and select the queue containing the tickets that you are about to merge. |
a. |
b. |
In the Merge Tickets dialog box, specify the ticket that you want to select as the primary ticket, and click Save. |
c. |
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