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MessageStats 7.8 - Quick Start Guide

About This Guide Requirements for Installing the MessageStats Components Prerequisites for Gathering from Microsoft Exchange Planning a MessageStats Installation Appendix A: IIS Configuration Issues

Viewing Presence on a 64-bit Computer

If you are viewing reports on a 64-bit computer but have a 32-bit version of Microsoft Office installed, such as Office 2010 (x86), the presence icons do not appear in the reports. If you install Office 2010 (which contains both 32-bit and 64-bit versions of the required Name.dll files), the presence icons appear correctly in the mailbox reports.

Planning a MessageStats Installation

You can install MessageStats components on a single computer or distribute them on many computers. You need to make this decision before you can ensure that the computers involved meet the minimum requirements, and before proceeding with specific installation procedures.

For information about prerequisite actions, see Requirements for Installing the MessageStats Components and see Prerequisites for Gathering from Microsoft Exchange .

The procedures to install MessageStats for the first time are different than procedures for upgrading. For information about upgrading your MessageStats installation, see the MessageStats Upgrade Guide.

Installation Scenarios

In a typical small installation, all MessageStats components are installed in the same computer. If this is your case, you can install MessageStats using the procedure in Performing a Complete Installation . The term “complete” refers to the fact that the entire installation is performed at one time, at one computer.

Database on a separate server

The most common separation of components is to place the database in a separate computer and install the remaining components together. To perform this installation, you can follow the procedure in Performing a Complete Installation , but you will need to specify the remote computer where the MessageStats database is to go. The remote computer must have prerequisites satisfied in advance; for example, the SQL Server must be installed prior to installing MessageStats.

In some distributed installation scenarios, due to security considerations, you might be unable to run the MessageStats installation wizard on the SQL server. In this case, you can use the MessageStats database creation script (MessageStatsDatabase.sql) to manually create the SQL database. You must also manually create the necessary security groups to allow access to the MessageStats database. For information about how to manually create the MessageStats database, see the section titled “Manually Creating the MessageStats Database in a Distributed Installation” in the MessageStats Deployment Guide.

Distribution of other MessageStats components

Any further distribution of components requires that you perform a custom installation. This means performing installations at multiple computers. You can install any combination of components on any qualified computer, as described in Requirements for Installing the MessageStats Components . The installation procedures are given in Performing a Custom Installation .

Placing the MessageStats Reports component in a separate computer spreads out the processing requirements. However, this component should have a high bandwidth link to the MessageStats Database, as described in the MessageStats Deployment Guide.

MessageStats supports multiple consoles, which can be placed close to administrative regions. See Installing MMC Client Consoles for more information.

The initial MessageStats Task Execution Server can be installed with other components. However, to optimize collection of specific data, additional Task Execution Servers can be installed closer to the data. For installation considerations of this component, see the MessageStats Deployment Guide. See Deploying Additional Task Execution Servers (Task Processors) for the installation procedure.

Performing a Complete Installation

When you select Complete installation, MessageStats Reports and the MessageStats Server are installed on a single computer. The MessageStats Database may also be installed on the same computer.

NOTE: When using the Complete installation option, you can only install MessageStats on your local C drive. To install all three components on a single server on a drive other than the C drive, use the Custom installation option.
To perform a complete installation of MessageStats
1
Log on to your system using local administrative privileges.
The account must be a member of the local administrator group on the server.
2
Double-click the autorun.exe file and select Install.
3
Click the Install button under Quest MessageStats.
4
In the Install wizard welcome page, click Next.
5
Read the license agreement and select the I accept the terms in the license agreement check box and click Next.
You must select the check box to activate the Next button.
6
Click Next to accept the default installation folder.
7
Click Complete install type.
8
Verify that the MessageStats Database server location is correct.
You can specify a remote server where the database will be installed. The server must have SQL Server already installed. Enter the server name and (if necessary) the SQL instance name in the following format:
Server Name/ Instance Name.
You must specify the SQL instance name if one of the following situations applies:
•
You are using SQL Express (MyServer/ SQLEXPRESS).
•
You are not using the default SQL instance.
•
You have more than one SQL instance.
9
Verify that the MessageStats Reports server location is correct and click Next.
10
Indicate if a share should be created for Application Logs and click Next.
11
Indicate whether you want to use the default web site or identify a different web site and click Next.
12
Enter the mail server used to send subscription notifications and the name to appear in the originators field and click Next.
If you do not complete the subscription configuration in the installer, you can define the mail server and originator in MessageStats Reports using the Configuration button on the File | Subscriptions functionality.
13
Enter the following information in the Services Setup window, as applicable:
 
Table 1. Specifying the services credentials.

Interface Element

Description

Username

Displays the name of the user that is logged on to the local computer. This field should take the Domain\User name form.

Password

Prompts you to enter the corresponding password for the user name.

Authenticate the username

Indicates that you must validate the password and user name.

14
Click Install.
The Database Setup Wizard Welcome is displayed.
To set up the MessageStats Database
15
Read the Database Setup Wizard welcome page and click Next.
16
Enter the following information in the Database Configuration Settings screen, as appropriate:
 
Table 2. Database configuration settings.
Element
Description

MSDE/ SQL Server

Indicates the location of the MessageStats Database Server. This field defaults to the local server unless you specified a remote server.

Database Name

Indicates the name of the database where you intend to store the tracking log and mailbox statistic data. This field is read-only.

Migrate previous build

Not available for new installations.

Advanced Details

Since you are creating a new database, you can select the Advanced Details check box. This option allows you to configure database size and log file size and growth rate parameters.

•
Select the Advanced Details check box to display the Database File/Log Settings screen.
•
Clear the Advanced Details check box and click Next to display the Database Summary screen.
17
Click Next.
18
Select appropriate database size settings log file size using the Database File Setting and Log File Settings tabs.
You can use these tabs to set database path, size, and growth rate parameters. You can also define log file size and growth rate parameters.
19
Click Next.
20
Review the Summary of Options Selected screen, and click Start.
21
Review the installation results.
22
Click Done to exit.
The installation results that you review on the last page of the wizard are appended to the Qinstaller.log after you click Done.
23
Click Finish to complete the installation and exit the installer.
24
Register MessageStats using the procedures described in To license MessageStats .
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