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Unified Communications Analytics 8.7 - User Guide

Introducing Quest UC Analytics Viewing UC Analytics insights Modifying UC Analytics insights Exporting and importing UC Analytics insights Automatically exporting and sending insights (subscriptions) Appendix A:Questions and Answers for UC Analytics insights Appendix B:List of UC Analytics insights

Viewing subscription run information

After you have created several subscriptions, you can view the list of subscriptions and the subscription run status on the Manage Subscriptions page.

In the list of subscriptions, the subscription’s most recent run status is displayed beside the subscription name.

 
Table 6. Subscription run statuses
Icon
Meaning

Subscription is currently running.

Subscription run completed successfully.

Subscription run partially succeeded. A subscription can have a partially succeeded status if:

•
One or more of the subscription insights were not generated but at least one insight was successfully generated.
•
The subscription could not be sent to one or more recipients but was successfully sent to at least one recipient.

Subscription run failed. Can be caused by network problems or errors in the subscription settings such as an incorrect share name or an incorrect Exchange server name. For a list of errors, see Errors that can cause a subscription to fail.

Subscription has never been run.

Viewing subscription launch history

You can view the subscription launch history for a subscription by clicking the (Display history) icon on the right beside the subscription name in the Subscriptions list.

The launch history shows each date and time that a subscription was run and whether the run (launch) was successful. You have the option of exporting the launch history for a subscription to one of the .csv or .tsv file formats. For information about the available .csv and .tsv formats, see Can I export data from an insight? .

To see the details for a specific subscription launch, click on a specific launch status line. The following details are shown for each subscription launch:

 
Table 7. Subscription launch history information
Launch details
Information provided

Target

The type of target output that was set for the subscription such as file share or email attached PDF file.

Launch start time

Date and time that the subscription run started.

Launch complete time

Date and time that the subscription run was completed.

Errors occurred

Indicates the type of error that occurred.

Exceptions

Shows the detailed system error messages and exceptions. Only displayed when the logged in user is an UC Analytics administrator.

Errors that can cause a subscription to fail

The following list shows the errors that can cause a subscription to fail:

•
Unable to write to the file share - access is denied
•
Not enough disk space available in file share location
•
Recipient mailbox is unavailable
•
Unable to connect to the SMTP server
•
Sending email failed by timeout
•
Subscription sending was terminated due to server fault
 

Appendix A:Questions and Answers for UC Analytics insights

Appendix A:
Questions and Answers for UC Analytics insights
•
Can I use an “OR” filter to get all email activity for a single mailbox?
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How can I view all external email activity for a single mailbox?
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Why don’t the message activity numbers match the number of items in a user mailbox?
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What are unique messages in the Mailboxes / Mailbox Activity / Summary insight?
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How can I see which mailboxes are shared mailboxes?
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How can I see the SMTP address for a mailbox owner?
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Where can I see mailbox white space?
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How can I change the default date range for an insight?
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Why is the Send Date missing for some messages?
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Which ActiveSync devices are associated with Office 365 mailboxes?
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What does Is Encrypted mean in a email?
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How does UC Analytics determine message direction in insights?
•
What insights can I use for my executive insights?
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What information is shown in the DLP insights?
•
Why do totals sometimes vary on different insights for certain date ranges?
•
How is a logical Exchange message different from a unique (physical) message?

Introduction

This section includes common questions and provides detailed answers to help you understand and use the UC Analytics insights. It provides specific examples of how to use filters or customizations to view specific types of information.

Can I use an "OR" filter to get all email activity for a single mailbox?

Can I use an “OR” filter to get all email activity for a single mailbox?

I want to generate an insight that shows all inbound and outbound email traffic for a single mailbox. However I cannot find under the Filters option how to create a filter that says “Sender = Bob OR Receiver = Bob”. I want to create this insight so I can use the detailed browser to see all the message header information for each individual email. Can this be done?

Answer

UC Analytics has two types of email activity insights – unidirectional and bidirectional.

In unidirectional insights (such as Email – Activity), there are two separate fields for the email participants (“Sender” and “Recipient”) so there is no way to set an OR filter between fields. The Email – Activity insight shows the sent and received email traffic separately. However, if you want to view only the email that included a specific person or email address, you could set a filter for Participant and select a specific person. The resulting insight would only include email messages in which the selected person was a participant (sender or receiver).

In bidirectional insights (like Email – External Activity), instead of “Sender” and “Recipient”, UC Analytics has two different fields: “Sender or Recipient” for an the internal participant and “Recipient or Sender” for an external participant. So if you add a filter “Sender or Recipient = Bob” the filter should create the insight you want and you can view the insight using the details browser to see the individual messages.

In the Email - Bi-Directional Activity insight, you can use the “Sender or Recipient” filter to see all the incoming and outgoing email activity for a single mailbox.

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