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NetVault 12.4 - Administration Guide for Managed Service Providers

Introduction Getting started Configuring clients Managing catalog search Configuring storage devices
About storage devices SAN considerations Quest DR Series systems Quest QoreStor NetVault SmartDisk EMC Data Domain Systems Snapshot Array Manager Virtual Tape Libraries Virtual standalone drives Shared Virtual Tape Libraries Physical tape devices Storage tiers
Backing up data Managing policies Restoring data Managing NetVault Backup dashboard Managing jobs Monitoring logs Managing storage devices
Role-based access to manage storage devices Monitoring device activity Managing disk-based storage devices in list view Managing disk-based storage devices in tree view Managing the Snapshot Array Manager Managing tape libraries in list view Managing tape libraries in tree view Managing tape drives in list view Managing tape drives in tree view Adding shared devices
Managing storage media Managing user and group accounts Managing Tenant Monitoring events and configuring notifications Reporting in NetVault Backup Working with client clusters Configuring default settings for NetVault Backup
About configuring default settings Configuring encryption settings Configuring plug-in options Configuring default settings for post-scripts Configuring default settings for Verify Plug-in Configuring Deployment Manager Settings Configuring Job Manager settings Configuring Logging Daemon settings Configuring Media Manager settings Configuring Network Manager settings Configuring Process Manager settings Configuring RAS device settings Configuring Schedule Manager settings Configuring Web Service settings Configuring Auditor Daemon settings Configuring firewall settings Configuring general settings Configuring security settings Synchronizing NetVault Time Configuring the reporting utility Configuring NetVault Backup WebUI default settings Configuring NetVault Backup to use a specific VSS provider Configuring default settings using Txtconfig
Diagnostic tracing Managing diagnostic data Using the deviceconfig utility NetVault Backup processes Environment variables Network ports used by NetVault Backup Troubleshooting
Common errors Safe Mode in NetVault Backup

Checking for upgrades

Use this procedure to check whether there are upgrades available for NetVault Backup or for plug-in packages.

To check for upgrades for the Core and plug-ins:
1
In the Navigation pane, click Manage Clients.
2
Below the NetVault Backup Clients table, click Check Upgrades.
The upgrades for the client software and plug-ins display on the right under Available Software Upgrades.
3
Enter the following details:
 
 
Option
Description

User Name

Enter the user name for the NetVault Backup installation.

NOTE: When upgrading Windows clients from a Linux NetVault Backup Server, local administrator account credentials are required.

Password

Enter the password for the NetVault Backup installation.

NOTE: When upgrading Windows clients from a Linux NetVault Backup Server, local administrator account credentials are required.

Save Credential

Optional. Select this option to save the credentials for the installation.

Package Store

Select the package store where the packages that can be upgraded are available.

NOTE: To reduce the time it takes to browse the package store for automatic upgrades, the shared folder should exist at the highest possible level in the directory.

Task Name

Optional. Enter a name for the upgrade task. The default name uses the date and time of the task.

Search

Use this option to find a specific client that you want to upgrade.

4
Expand each client that you want to upgrade and select the upgrades that you want to include.
To include all available upgrades, select the client.
 
* 
NOTE: All NetVault Backup and plug-in packages that are available to upgrade are selected by default.
5
Optionally, to change the credentials for a client, complete the following steps:
a
Click the icon for the client in the Edit Credentials column.
b
In the Enter credentials dialog box, enter the user name and password for the client, optionally select Save Credentials, and then click OK.
6
Click Verify to check connectivity to the clients.
If any errors are reported, click Edit, and modify the applicable installation parameters.
7
To submit the task, click Upgrade.
You can monitor the progress and status of the task from the Deployment Task Status page. For more information, see Monitoring deployment tasks.

Installing product license keys

The evaluation license for the NetVault Backup products is valid for 30 days. To continue using the product after the expiry of the evaluation period, you must install the permanent license keys for the server and installed plug-ins.

The server is licensed based on the NetVault Backup Server Edition and the additional options that you have purchased. The clients require a permanent license key only if a licensed plug-in is installed on the machine. For more information about obtaining the license keys, see the Quest NetVault Backup Installation Guide.

 
* 
NOTE: The permanent license keys for NetVault Backup are tied to the Machine ID of the NetVault Backup machine. When installing the license keys, ensure that you select the correct server or client machine for which the license is obtained.

You can use the configuration wizard to install the license keys. You can also install the license keys from the Manage Clients or Change Settings page. These procedures are described in the following sections:

•
Installing license keys using the configuration wizard
•
Installing license keys from the Manage Clients page
•
Installing license keys from the Change Settings page

Role-based access to install product license key

 
Table 25. Role-based access to install product license key
Install Product license key
MSP administrator
Tenant administrator
Tenant user

Configuration wizard

X

 

 

Manage Client page

X

X

 

Change Settings page

X

X

 

Installing license keys using the configuration wizard
To install license keys using the configuration wizard:
1
In the Navigation pane, click Guided Configuration, and then on the NetVault Configuration Wizard page, click Install Licenses.
2
In the NetVault Backup Clients table, select the client on which you want to install the license key, and click Next.
3
In the Enter the license key string box, type or copy and paste the license key. Click Apply.
After the key is applied successfully, a message is displayed
Installing license keys from the Manage Clients page
To install license keys from the Manage Clients page:
1
In the Navigation pane, click Manage Clients. In the NetVault Backup Clients table, select the client on which you want to install the license key, and click Manage.
2
On the View Client page, click Install License.
3
In the Install License dialog box, type or copy and paste the license key, and click Apply.
After the key is installed successfully, a message is displayed on the page. Click the Close button to close the dialog box.
Installing license keys from the Change Settings page
To install license keys from the Change Settings page:
1
In the Navigation pane, click Change Settings.
2
On the NetVault Server Settings page, click Install License.
3
In the Install License dialog box, type or copy and paste the license key, and click Apply.
After the key is installed successfully, a message is displayed on the page. Click the Close button to close the dialog box.

Checking client access

You can use the Check Access option to determine the accessibility status of a client.

To check access to a client:
1
In the Navigation pane, click Manage Clients.
2
In the NetVault Backup Clients table, select the client, and click Manage.
3
On the View Client page, click Check Access.
The NetVault Backup Server tries to connect to the client, and returns a message indicating the current accessibility status of the client. Click the Close button to close the dialog box.
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