Organizational Forms Library troubleshooting
Sometimes the Organizational Forms Library may not be accessible in Outlook after Archive Manager for exchange installation. This error may occur if there are too many mailboxes with full access permission for the given user and as a result, Public Folders become inaccessible. To address this error, use the following workaround:
1.Close Outlook.
2.In the Exchange server, open Exchange Management Shell.
3.Run the following command where #USERALIAS is alias for given user and #USEREMAIL is the email address of the given user:
Get-Mailbox -ResultSize unlimited -Filter {(RecipientTypeDetails -eq 'UserMailbox') -and (Alias -ne '#USERALIAS')} | Remove-MailboxPermission -User #USEREMAIL -AccessRights fullaccess -InheritanceType all
4.Open Outlook with the profile of the superuser. Now Organizational Forms Library should be accessible.
5.(Optional) Open Exchange Management Shell and run the following command to give full access permissions to all mailboxes to the superuser
Get-Mailbox -ResultSize unlimited -Filter {(RecipientTypeDetails -eq 'UserMailbox') -and (Alias -ne '#USERALIAS')} | Add-MailboxPermission -User #USEREMAIL -AccessRights fullaccess -InheritanceType all
License Activation
1.In the Activate License window, enter the license key.
2.If you want to activate the license online, select Online Activation , and then click Next.
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NOTE: If your computer is behind a firewall, click the Set Proxy link. The Proxy Setup dialog appears. a.Select Activate Proxy and specify the proxy information as described below: b.Server Name - enter the name of your proxy server. c.Port - enter the port number of the proxy server. d. Username and Password - Specify the credentials of the user who is authorized to access the proxy server. e.Click Set to save the information, or click Close to return to the License Key Information dialog. |
3.If the license key is validated successfully, the confirmation message appears along with the license details. Click Finish to close the dialog.
Offline activation is available for customers who want to review the information sent to Metalogix. You will require an internet connection for this option as well.
1.In the Activate License window, enter the license key.
2.select Offline Activation. The License Key Information window displays additional steps that are required.
3.Step 1: Collect the activation data to the clipboard or to a file
a.Select from the two options described below:
Option 1: Copy Activation Data to Clipboard. The activation data is saved to memory. Use this option if you plan to follow through with the subsequent steps immediately.
Option 2: Click Save to File. The Windows File dialog appears. Specify a file name for the activation data file and click Save to save the file to a location of your choice. Use this option if you plan to activate the license at a later date.
4.Step 2: Submit collected data
a.Click Go. The Metalogix License Activation web page appears.
b.Follow the instructions to get the Activation Key file (with the file extension DAT) is made available for download. Save this file to a location of your choice.
5.Step 3: Paste Activation Response
a.Click Load from File. The Windows file dialog appears.
b.Locate the activation key file and click Open. The text appears in the Activation Key File field.
6.Step 4: Activate offline
a.Click Next to complete the activation process.
7.If the license key is validated successfully, the confirmation message appears along with the license details. Click Finish to close the dialog.
Registering Metalogix in Azure AD for EWS
1.Open https://portal.azure.com/ and login as administrator.
2.Click Azure Active Directory.
3.From the left panel click App registrations and then New registration.
4.Fill in the name. For example, MetalogixClient. Select Accounts in this organizational directory only. Then click Register.
5.Your client is created. Now you can see the client properties. Click API permissions.
6.Click Add a permission to open the Request API permissions window. Click APIs my organization uses and select Office 365 Exchange Online.
7.In the permissions page, select Application permissions and add full_access_as_app and Exchange.ManageAsApp. Click Add permission to confirm your selections. After that you must Grant admin consent for
8.Go back to the application page (Hint: click the registered application name in the breadcrumbs link. For example, MetalogixClient). We need to create the client secret which will be used for authentication.
9.From the left panel, click Certificates & secret. Click New client secret and fill in the options in the Add a client secret pane. Change Expires to 24 months and click Add to confirm.
10.Copy a new client secret to Notepad.
11. From the left panel, click Overview and copy the Client ID value to notepad. You now have the credentials for connecting in Notepad.
12.Before you start using the application you must add a role for Exchange Administrator. Go to Azure active directory (Home > Metalogix Software) and click Roles and administrators.
13.Find Exchange administrator role and double click it.
14.Click Add assignments and find your application. For example, MetalogixClient. Select it and click Add to confirm.
15.Open the Archive Manager Administration Center and import Exchange Online server with the credentials you saved in your Notepad.