Retour
-
Titre
Is it possible to define a custom Transfer or Status rule? -
Description
Is it possible to define certain conditions, so that if a CSR is changed from one status to other, you can apply certain restrictions to a certain group of people?
The existing Transfer or Approval or Business rules does not make this possible. Is there a way to define custom rules with custom conditions?
Connexion requise
Vous devez être connecté et disposer d'un contrat de maintenance en cours pour afficher les articles de la base de connaissances avancés.