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Titre
Incorrect SQL Server version shown in PA client GUI after upgrading to version 7.0.5 -
Description
After upgrading Performance Analysis (PA) middleware server and monitored instances to 7.0.5, PA client GUI was showing incorrect SQL Server version on a few monitored instances. There are other monitored instances with the same exact SQL Server version but do not have the same issue. -
Résolution
Please perform the following steps:
- Compare the output's SQL Server version to the one in the PA 7.0.5 Release Notes
- From SQL Server Management Studio, execute the query: SELECT @@VERSION
- Verify that the SQL Server version on the monitored instances is certified for support in PA 7.0.5 Release Notes.
- Once it is verified, on the monitored instance host, restart the QAM Launcher service from Windows Service console (services.msc).
- Launch the PA client GUI to connect to the monitored instance host to verify if the issue is resolved.
- If issue persists, generate a support bundle and upload to the Service Request (SR) for Quest Support's further investigation.