Outlook user is performing a Free Busy request for a GroupWise user. This is Exchange to GroupWise direction and query is not reaching CMG Free Busy console. For this reason, you are not able to see anything in the Coexistence Manager for GroupWise (CMG) Free Busy logs.
Outlook 2010 Free Busy Debug logging shows the following:
2014/11/05 11:43:10.626: Sending request
2014/11/05 11:43:10.915: Request sent
2014/11/05 11:43:10.915: Response error code: 00000000
2014/11/05 11:43:10.915: HTTP status code: 200
<FreeBusyResponseArray><FreeBusyResponse><ResponseMessage ResponseClass="Error"><MessageText>Autodiscover failed for e-mail address First, Last;SMTP:flast@domain.COM with exception Microsoft.Exchange.InfoWorker.Common.Availability.AutoDiscoverFailedException: Autodiscover failed for e-mail address ;first, last;SMTP:FLast@domain.COM with exception ErrorCode=500, Message=The e-mail address cannot be found..
. Name of the server where exception originated: DDOWA01., inner exception: Autodiscover failed for e-mail address;First, Last;SMTP:FLast@domain.COM with exception ErrorCode=500, Message=The e-mail address cannot be found..</MessageText><ResponseCode>ErrorAutoDiscoverFailed</ResponseCode><DescriptiveLinkKey>0</DescriptiveLinkKey><MessageXml><ExceptionType xmlns="http://schemas.microsoft.com/exchange/services/2006/errors">Microsoft.Exchange.InfoWorker.Common.Availability.AutoDiscoverFailedException</ExceptionType><ExceptionCode xmlns="http://schemas.microsoft.com/exchange/services/2006/errors">5039</ExceptionCode><ExceptionServerName xmlns="http://schemas.microsoft.com/exchange/services/2006/errors">DDOWA01</ExceptionServerName></MessageXml></ResponseMessage><FreeBusyView><FreeBusyViewType xmlns="http://schemas.microsoft.com/exchange/services/2006/types">None</FreeBusyViewType></FreeBusyView></FreeBusyResponse></FreeBusyResponseArray></GetUserAvailabilityResponse></s:Body></s:Envelope>
2014/11/05 11:43:10.915: XML response processed successfully
AND
Exchange CAS Server DDOWA1 Event Viewer shows the following:
Event ID: 4001
Process Microsoft.Exchange.InfoWorker.Common.Delayed`1[System.String]: <Test Migrate3>SMTP:flast@domain.com failed. Exception returned is Microsoft.Exchange.InfoWorker.Common.Availability.AutoDiscoverFailedException: Autodiscover failed for e-mail address <First Last>SMTP:flast@domain.com with exception Microsoft.Exchange.InfoWorker.Common.Availability.AutoDiscoverFailedException: Autodiscover failed for e-mail address <Test Migrate3>SMTP:flast@domain.com with exception ErrorCode=500, Message=The e-mail address cannot be found..
Name of the server where exception originated: DDOWA1. ---> Microsoft.Exchange.InfoWorker.Common.Availability.AutoDiscoverFailedException:
Autodiscover failed for e-mail address <Test Migrate3>SMTP:ftest@domain.com with exception ErrorCode=500, Message=The e-mail address cannot be found...
Name of the server where exception Originated: DDOWA01
--- End of inner exception stack trace ---
