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Titre
Workstations receive evaluation expired messages even if the product has been registered. -
Description
Workstations receive messages at login stating the evaluation period has expired even though the Desktop Authority console has been registered properly.
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Cause
After the product registration has been completed, the client files have not yet been updated and require to be replicated out to the domain controllers. -
Résolution
Open the Desktop Authority Manager Console.
The procedure varies according to the product version due to changed in the user interface.
For Desktop Authority versions from 7.x through 8.x:
- Select File.
- Click on Queue Update of Client Files.
- Select "Yes" when prompted.
- Click on File | Save changes, then File | Replicate Changes.
- Select "Yes" when prompted.
For Desktop Authority versions 9.x:
- Select the drop down next to the Replicate button (in the lower left corner, click on the arrow that points down) and select Update Client Files.
- Click on "Yes" when prompted.
- Select the Replicate button located in the lower left corner.
- Click on "Yes" when prompted.
- Replication will have to complete on all domain controllers to update client files.
For Desktop Authority versions 10.x and later:
- Select the drop down next to the Replicate button (in the lower left corner, click on the arrow that points down) and select: "Force an update of the local Desktop Authority folder on clients".
- Click on "Yes" when prompted.
- Select the Replicate button located in the lower left corner.
- Click on "Yes" when prompted.
- Replication will have to complete on all domain controllers to update client files.
Desktop Authority should show licensed at next login.