Test network connectivity and software requirements between ITSS and your Active Roles Server (4373117)

Test network connectivity and software requirements between ITSS and your Active Roles Server

How to test the network connection and if the software requirements with Active Roles Server are properly installed in the ITSS server?

Make sure that software requirements to connect with the Active Roles Server are properly installed with the help of the KB article below:

https://support.quest.com/kb/4372666

Confirm that port 15172 is opened for both inbound and outbound traffic between servers. Try the following PowerShell command to test this:

From ITSS to ARS:

Test-NetConnection -ComputerName "ARSFQDN" -Port 15172

From ARS to ITSS:

Test-NetConnection -ComputerName "ITSSFQDN" -Port 15172

Finally, test the connection with the ARS server in your environment by using the ARS Management Shell and the following command:

connect-qadservice -proxy

Refer to the following screenshots for examples: