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Titre
No alarms are forwarded to PagerDuty -
Description
No alarms are forwarded to PagerDuty.
The following error appears in the FMS (Management Server) log files:
ERROR [PDEventsExecuterThread-Foglight ] com.dell.dsi.pagerDuty.http.PagerDutyHTTP - Socket Exception: Connection to https://events.pagerduty.com refused
org.apache.http.conn.HttpHostConnectException: Connection to https://events.pagerduty.com refused
orERROR [PagerDuty_Sync_Service_Key_Thread] com.dell.dsi.pagerDuty.dataService.PDDataServiceImpl - IO Exception: Connection to https://api.pagerduty.com refused
org.apache.http.conn.HttpHostConnectException: Connection to https://api.pagerduty.com refused -
Cause
Foglight is trying to send the alarms to PagerDuty API endpoint but the connection was refused from either PagerDuty or an internal proxy server.
PagerDuty provides a troubleshooting guide .
Troubleshooting tips
Run the following commands from the FMS host to see if the PagerDuty API endpoint can be reached:
From Powershell
# Most common test to use is: Test-NetConnection api.pagerduty.com -Port 443 Test-NetConnection events.pagerduty.com -Port 443 # Less common, but still useful: Invoke-WebRequest -Uri https://api.pagerduty.com Invoke-WebRequest -Uri https://events.pagerduty.com # Or use the curl command - remove the proxy parameter if there's no proxy server available: curl -proxy YourProxy:Port https://api.pagerduty.com curl -proxy YourProxy:Port https://events.pagerduty.com
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Résolution
This is likely to be an internal infrastructure issue. Check Firewall rules and Internet connectivity.