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Title
Error when creation PDF report: "An error occurred generating this report. Check application logs -
Description
When creating a PDF report the following error comes up:
"An error occurred generating this report. Check application logs"
In the FMS log files the following error can be found:
"2011-11-11 14:11:41.172 ERROR [http-0.0.0.0-8080-16] function id: system:fsmreporteditor_reportwizards.logErrorMessage - Report Generation Error
com.quest.wcf.datasupport.progress.ProgressException: failed to complete ProgressTracker
[...]
Caused by: java.lang.NoClassDefFoundError: Could not initialize class com.quest.wcf.portal.impl.RenderPDFContextImpl
[...]" -
Cause
The file RenderPDFContextImpl.class got corrupted by any reason. Maybe the recent upgrade from 5.5.8 to 5.6.2 caused the corruption.
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Resolution
NOTE: Before doing one of the steps below, please make a backup of the software installation folder and the FMS database!!!
The file RenderPDFContextImpl.class is located in the jar file wcf-portal.jar. Take the file from a working FMS server and copy over to the problematic FMS server. Follow the steps below:
1. Stop the FMS
2. The needed jar file is located in "<FMS_HOME>/server/default/deploy-foglight/console.war/WEB-INF/lib"
3. Move the file wcf-portal.jar from the problematic FMS installation into /temp
4. Now take the file wcf-portal.jar from a working FMS and copy it to the problematic FMS
5. Make sure that the file has the correct privileges: rwxrwxr-x
6. Restart the FMS