Steps to configure Foglight ServiceNow Integration:
In wizard page, type the ServiceNow instance URL and credential information for connecting to ServiceNow instance.
|The ServiceNow instance account and role required are "incident_manager" and "personalize_choices" role to apply the ServiceNow Integration feature.|
Click the "+" of "Category" and choose a value. This value will be synchronized as ServiceNow incident "Category" value.
|ServiceNow user may add/edit incident category on ServiceNow side. If you need load latest category information. you need click the "Refresh" button on "Category Selection" popup (This feature need your account have "personalize_choices" role)|
Click the "+" of "Assigned Group", then a popup will display, type the keyword of group name then click the "Search" button. Wait for a while, a ServiceNow group query result list will show to you. Choose the ServiceNow group and click "Save" Button. This Selected group value will be synchronized as ServiceNow incident "Assignment group" value.
|You can only make one choose between "Assigned Person" and "Assigned Group". For example, If "Assigned Person" already set in "Service Synchronization" and you try to set "Assigned Group" value, you will find that previous "Assigned Person" setting will be clear.|
View the Alarms Synchronized to ServiceNow
Click red&orange&yellow number of column "Alarms Synchronized to ServiceNow" on Service Synchronization configuration tree table, a popup will show alarms & incidents detail.
"General Settings" tab provides functions like "Changing ServiceNow Account Credential" and "Changing another ServiceNow Instance".
Type the new username and password and click the "Save" Button.
Changing another ServiceNow Instance
After click the "OK" and all the current configuration will clean up, then you will be guided to welcome page and start wizard to connected to new instance.
Note: for more information please check under Foglight - Technical Documentation and open Foglight for Integrations User Guide. Look for topic: Configuring ServiceNow Integration