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Title
RUU errors on Appliance SRM Web Service Installation -
Description
During an upgrade or re-install of RUU build 184 or 587 you receive the following error on DL Appliance SRM Web Service.
"DL Appliance SRM Web service installation failed. Legacy product with PID {52578EC7-AD3E-4159-BA8B-C17BDFC8C006} failed to uninstall."
Also, trying to install RapidRecovery 6.2, may get stuck in reboot loop, trying to uninstall DL Appliance Configuration Wizard
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Cause
The DL Appliance Configuration Wizard and possibly other components are preventing RUU from completing.* Note: If you try to uninstall through control panel it fails. -
Resolution
Use the Microsoft Uninstall Utility to remove the blocking program(s), then re-run the RUU installer.
Fix problems that block programs from being installed or removed
To resolve reboot loop with 6.2 please perform the following steps:
- locate RUU package for the current version
- run launchruu.exe in Run As Admin mode
- after RUU window pops up, locate the folder with extracted files. For RUU 3.2.78, it'll be under c:\Program Files\Apprecovery\DL\...\RUU
- copy all files aside to the any temporary folder
- close the RUU window
- open Control Panel, Programs and Features, select DL Appliance Config Wizard and select Repair
- installation wizard will prompt for the missing source
- point the source to the extracted temporary folder, where RUU files are located, and select FTBU.MSI
- DL Appliance Config Wizard will be repaired and can be uninstalled properly now