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Title
No preview when searching against journal mailboxes -
Description
Post MAM server migration issue. Journal mailboxes not showing up in ArchiveWeb as shared mailboxes.
When opening search results from the journal mailbox (using ArchiveWeb), the preview shows the following error:
“Preview is not available. Exception from HRESULT: 0x800a0200”
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Cause
Error when parsing message attachments from journal mailboxes.
Related to Journal design changes introduced in MAM version 8.3.
If MAM server has been migrated recently, the MAM server name has to be UPDATED in SQL DOCUMENTS table.
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Resolution
Workaround:
- Set the mailbox type of the journal mailbox as "Normal"
Fix in SQL table (run only if MAM server has been migrated recently and server name has changed):
- Run the following 4 SQL UPDATE queries
UPDATE [MAMEXCH].[dbo].[EXCHANGEPAMDOCUMENTS]SET PAMSERVER = 'NEWMAM'UPDATE [MAMEXCH].[dbo].[EXCHANGEPAMDOCUMENTS_VER]SET PAMSERVER = 'NEWMAM'UPDATE [MAMEXCH].[dbo].[EXCHANGEPAMDELDOCUMENTS]SET PAMSERVER = 'NEWMAM'UPDATE [MAMEXCH].[dbo].[EXCHANGEPAMDELDOCUMENTS_VER]SET PAMSERVER = 'NEWMAM'