Submitting forms on the support site are temporary unavailable for schedule maintenance. If you need immediate assistance please contact technical support. We apologize for the inconvenience.
An error occurred while processing alert notifications. Data is Null.
Description
Email alert notifications are no longer being delivered.
Application event log shows the following error: An error occurred while processing alert notifications. The notification service will retry in 2 minutes. Data is Null.
Resolution
Run the (AA) Active Administrator Configuration Wizard and create a new Active Administrator database.
Run the AA Database Migration Tool to export any custom email alerts and custom reports from the original database and import them into the new database.
Launch the Active Administrator Console and re-install the audit agents within Auditing & Alerting | Agents.
Your Request will be reviewed by our technical reviewer team and, if approved, will be added as a Topic in our Knowledgebase.
Recommended Content
Product(s):
Active Administrator
8.6.3, 8.6.2
Topic(s):
Troubleshooting, How To
Article History:
Created on: 8/8/2016 Last Update on: 5/27/2024
Thank you for your feedback for Topic Request
Your Request will be reviewed by our technical reviewer team and, if approved, will be added as a Topic in our Knowledgebase.
Welcome to Quest Support
You can find online support help for Quest *product* on an affiliate support site. Click continue to be directed to the correct support content and assistance for *product*.
Search All Articles
IE 8, 9, & 10 No longer supported
The Quest Software Portal no longer supports IE8, 9, & 10 and it is recommended to upgrade your browser to the latest version of Internet Explorer or Chrome.
