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Unified Communications Analytics 8.6.1 - Deployment Guide

Prerequisites for your installation Installing UC Analytics Configuring UC Analytics Adding data sources for Active Directory or Azure Active Directory Adding data sources, chargeback costs, and thresholds for Exchange and Exchange Online
Permissions needed to collect Exchange on-premises or hybrid data Permissions needed to collect from native Exchange Online Creating an Exchange Configuration data source Creating an Exchange Tracking Logs data source Creating an Exchange Mailbox Contents data source Do I need both Exchange Tracking Logs and Exchange Mailbox Contents collections? Creating an Exchange IIS Logs data source Creating an Exchange Mailbox Content Summary data source Creating an Exchange Calendar data source Creating an Exchange Public Folders data source Adding Exchange Online hybrid data sources for hybrid Office 365 Adding Exchange Online data sources for native Office 365 Setting chargeback costs for Exchange Setting thresholds for Exchange metrics Omitting words when filtering by subject or body
Adding data sources, chargeback costs, and thresholds for Skype for Business/Lync Adding data sources, chargeback, and thresholds for Cisco Managing which insights can seen by users Configuring and managing subscriptions Making changes to your deployment Appendix A:Configuring Impersonation Appendix B:Configuring the Skype for Business or Lync Server Appendix C:Configuring IIS Log Files to capture ActiveSync or OWA events Appendix D:PowerShell cmdlets used by data sources Appendix E:Custom configurations and backup and recovery options Appendix F: Questions and answers about configuration

Setting impersonation for Office 365

To collect data from Exchange Online (Office 365) using the Exchange Online Mailbox Contents data source, the credentials used to collect the data must have Application Impersonation rights. The account must be assigned to a Role-Based Access Control group that has Application Impersonation rights. By default, no groups have Application Impersonation rights in Office 365.

You must sign in as an administrator to the Office 365 portal and add this right either to an existing role group or to a new role group that you create.

For example, you could create a new role group named Impersonation for Office 365 and add the Application Impersonation right to the group.

To create a role group with impersonation rights and assign members
1
Log into the Office 365 Exchange Admin Center (EAC).
2
In the navigation tree on the left, select permissions.
3
Click admin roles.
4
Click the + Icon to add a new role group.
5
In the New Role Group dialog, enter the name for your new role group such as Impersonation for Office 365.
6
Under the Roles heading, click the + Icon to add a role.
7
Select ApplicationImpersonation from the list of roles
8
Click Add and click OK.
9
On the New Role Group dialog, under the Members heading, click the + icon to add a new member.
10
Select the account to be used for impersonation.
Ensure that all the accounts you are using for Exchange Online Mailbox Contents data collections are added to this role group.
11
Click Add and click OK.
12
Click Save.

Appendix B:Configuring the Skype for Business or Lync Server

Appendix B:
Configuring the Skype for Business or Lync Server

For UC Analytics to collect statistical data from a Skype for Business or a Lync server, the Monitoring role must be installed on the Skype for Business or Lync server and Call Detail Recording (CDR) must be enabled and running.

See the following sections for the steps to configure your Lync or Skype for Business server.

Configuring Lync Server 2010
Configuring Lync Server 2013 or Skype for Business 2015/2019

Configuring Lync Server 2010

Microsoft Lync Server gathers statistical data through the Monitoring role and from Active Directory. To collect data from Lync 2010 server, you must install and enable the Monitoring server role on your Lync server.

The procedures are divided into the following parts:

1. Adding the SQL store for monitoring
2. Installing the Monitoring role
3. Enabling Call Detail Recording (CDR)
4. Starting the monitoring services

1. Adding the SQL store for monitoring

As a prerequisite, you must have created a SQL instance which will be used to store the monitoring records. Then you can add your instance to the SQL store in Topology Builder.

To add the SQL store used for monitoring
1
In the Lync Topology Builder, select SQL Store | New SQL Store.
2
Enter the FQDN for the SQL Server and the SQL instance name (if you are not using the default instance).
3
Verify that the new store appears under the SQL stores folder.
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