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KACE Systems Deployment Appliance 9.2 Common Documents - Administrator Guide

About the KACE Systems Deployment Appliance Getting started Using the Dashboard Configuring the appliance Setting up user accounts and user authentication Configuring security settings Preparing for deployment Managing device inventory Using labels Creating a Windows or Linux Boot Environment Managing drivers Capturing images Capturing user states Creating scripted installations Creating a task sequence Automating deployments Performing manual deployments Managing custom deployments Managing offline deployments About the Remote Site Appliance Importing and exporting appliance components Managing disk space Troubleshooting appliance issues Updating appliance software Glossary About us Legal notices

Add network and storage drivers manually

Add network and storage drivers manually

You can get the network and storage drivers from the manufacturer's website or from a different resource, and add the drivers manually.

Move any drivers that are currently stored in the drivers directory to a different source or device to prevent conflict. When switching from a lower version of WinPE KBE to a higher version or conversely, remove any drivers that were downloaded from the Driver Feed because the drivers are similar. Also, to avoid slow deployments, remove drivers for devices that are no longer in your environment.

The driver files from a manufacturer's site generally consist of .inf, .sys, and .cat files. There might be dependent files that the .inf file requires to load the drivers.

1.
Access the drivers share directory of your appliance from the UNC (Universal Naming Convention) path \\<appliance>\drivers, where <appliance> is either the IP address or the DNS name of the appliance.
2.
Download and extract the drivers from the manufacturer's website or any other source to a device that can access the appliance drivers share directory.
3.
Add the driver files to the folder that corresponds to the process to which you want to make the drivers available. For example, add the KBE_driver_pack/kbe_windows_x86 directory in to the corresponding kbe_windows_x86 directory on the appliance. Also, copy the contents of the KBE_driver_pack/kbe_windows_x64 directory in to the corresponding kbe_windows_x64 directory on the appliance.
* 
NOTE: Do not combine Windows 7, Windows 8, Windows 8.1, and Windows 10 drivers in the same KBE folder. You cannot add drivers for WinPE 5.0, which uses the drivers for Windows 8.1 to a folder for WinPE 4.0, which uses the drivers for Windows 8.0. Windows ADK 8.0 supports WinPE 4.0. Windows ADK 8.1 supports WinPE 5.0.

For additional information on Quest KBE driver packs, go to https://support.quest.com/kb/111717.

4.
Re-cache the drivers. See Re-cache the network and storage driver directory.
Adding drivers requires re-caching the drivers, and rebuilding the KBE to make the newly added drivers available.

Use the latest version of the KACE Media Manager and the Windows ADK to build the WinPE KBE for Windows 7 and later. The Media Manager cannot overwrite an existing KBE; do not name a KBE using a name that exists.

Re-cache the network and storage driver directory

Re-cache the network and storage driver directory

Re-caching the drivers notifies the appliance that updates have been made to the drivers, and makes the drivers available to Media Manager to build a boot environment for scripted installations only. You can re-cache only the directories where changes were made to the drivers, or re-cache the entire driver database.

Verify that the drivers are in the drivers/kbe_windows_x86 or the drivers/kbe_windows_x64 directory before you re-cache.
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NOTE: Re-caching drivers only scans the drivers share directory, not the drivers_postinstall directory.
1.
On the left navigation bar, click Library to expand the section, then click Drivers to display the Drivers page.
2.
Select Choose Action > Manage Drivers, and click Recache All Drivers. You can also select only the directories where changes were made to update the appliance faster.
* 
NOTE: Removing drivers before re-caching might cause booting, installation, or recovery errors that can result in a system failure and compromise the results in the Driver Compatibility Report.

Add drivers as a post-installation task

Add drivers as a post-installation task

You can create a .zip file for drivers, then upload the .zip file to the appliance as a post-installation task.

Adding drivers as a post-installation task is useful when device-specific drivers are not in the Driver Feed, to add drivers, and to add drivers that do not get installed as part of the operating system during a scripted installation.

1.
On the left navigation pane, click Library to expand the section, then click Post-installation Tasks to display the Post-installation Tasks page.
2.
On the list page that appears, select Choose Action > Add Application.
3.
In Name, enter a logical name to identify the task, such as Install Dell E6410 Chipset Drivers.
4.
Select a Runtime Environment. See About runtime environments.
5.
Next to Upload file, click Browse to select the appropriate file.
6.
Select the Reboot Required check box to reboot the appliance and run the next task in the sequence.
7.
In Notes, add a note to identify the task.
8.
Click Save.
See Adding tasks.

View list of missing drivers

View list of missing drivers

After a device network boots in to the KACE Boot Environment (KBE), the appliance automatically records the device’s hardware inventory details. The Driver Compatibility Report lists the drivers that the device requires against the drivers available on the Source Media.

1.
Log on to the appliance Administrator Console.
2.
On the left navigation pane, click Devices, then click Device Inventory to display the Device Inventory page.
3.
Click the host name or IP address of the device to display the Device Detail page.
4.
Under Driver Compatibility Report, select the operating system, then click Show Compatibility.
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