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KACE Systems Deployment Appliance 9.1 Common Documents - Administrator Guide

About the KACE Systems Deployment Appliance Getting started Using the Dashboard Configuring the appliance Setting up user accounts and user authentication Configuring security settings Preparing for deployment Managing device inventory Using labels Creating a Windows or Linux Boot Environment Managing drivers Capturing images Capturing user states Creating scripted installations Creating a task sequence Automating deployments Performing manual deployments Managing custom deployments Managing offline deployments About the Remote Site Appliance Importing and exporting appliance components Managing disk space Troubleshooting appliance issues Updating appliance software Glossary About us Legal notices

Open a support ticket

Open a support ticket

You can open support tickets from within the appliance and enter the details to troubleshoot appliance-related issues, send bug reports, and to request enhancements.

1.
On the left navigation pane, click Support > Support Portal to display the KACE Support Portal panel.
2.
Under Contact Quest KACE, click Submit a Ticket to display the New Support Ticket page.

Troubleshooting the Boot Manager

Troubleshooting the Boot Manager

You can change the Boot Manager interface for devices that do not support the integrated graphics required to load the KBE and configure how long the Boot Manager displays on target devices. You can also set the duration that the appliance waits for the DHCP server to respond, and test device network connectivity.

Test whether a target device can network boot

Test whether a target device can network boot

If the Network Interface Card (NIC) on the target device supports network booting, you can test whether a target device can boot from the appliance.

The target device successfully boots.

Set the Boot Manager timeout

Set the Boot Manager timeout

When you network boot a device in to the KACE Boot Environment (KBE), you can specify how long the Boot Manager displays on a target device.

Typically, in a test environment where you are setting up and troubleshooting devices, you can increase the timeout. In a production environment; however, decreasing the timeout to a few seconds should discourage users from attempting to interrupt the boot sequence.

1.
On the left navigation pane, click Settings > Control Panel to display the Control Panel, then click General Settings to display the General Settings page.
2.
Under PXE Options, in Boot Manager Timeout, enter the duration in seconds.
3.
Click Save.

The Boot Manager timeout for all PXE boots from the appliance is changed.

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