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KACE Systems Management Appliance 13.1 Common Documents - KACE GO 8.1 Release Notes

Privacy policy

Privacy policy

Collected information

The KACE development team collects the following information, for internal use:

•
The mobile device make and model and the operating system version.

Mobile device permissions

KACE GO requires access to the camera on your mobile device to support uploading image attachments to Service Desk tickets.

The Android version of KACE GO also requires the Android GET_ACCOUNTS permission which was required for Google Cloud Messaging push notifications. For Ice Cream Sandwich and newer versions of Android, this permission is no longer required for push notifications, and will be removed in a future version of KACE GO for Android.

Use of personal information

The collected data is used by the KACE development team to make product improvements. Apart from the information required by the Apple and Google push notification services, none of this information is ever shared with a third party.

If you have any questions about this policy, you can contact Support at https://support.quest.com/create-service-request.

New features

New features

This release of the KACE GO does not include any new features.

For complete information about the features available with the KACE GO mobile app, see the Getting Started Guide.

Resolved issues

Resolved issues

The following is a list of resolved issues and product enhancements available in this release.

Table 1. iOS Resolved Issues

Resolved issue

Issue ID

It was not possible to display ticket details of a process ticket that had approvers.

KGO-1782

Fetching asset details was very slow.

KGO-1771

Archived Device Details page was blank.

KGO-1763

It was not possible to turn off biometrics when changing PIN screen settings.

KGO-1758

Non-administrator Service Desk queue owners were not able to send an owner-only comment.

KGO-1727

Warranty and service information did not show for a machine.

KGO-1682

Table 2. Android Resolved Issues

Resolved issue

Issue ID

It was not possible to display ticket details of a process ticket that had approvers.

KGO-1783

Adding text to a ticket comment and then rotating the phone lost the comment.

KGO-1752

Warranty and service information did not show for a machine.

KGO-1731

Non-administrator Service Desk queue owners were not able to send an owner-only comment.

KGO-1702

Known issues

Known issues

The following is a list of issues, including those attributed to third-party products, known to exist at the time of release.

Table 3. General known issues

Known issue

Issue ID

Tickets always show change text in English, regardless of the locale setting of the appliance.

K1-20953

The first time a use you type a server name for a KACE Systems Management Appliance that has a self-signed certificate, a dialog box appears, indicating that the certificate is currently untrusted, and allows you to accept it and continue, or stop processing that server. This is expected behavior.

However, if the appliance is also configured for SAML (Security Assertion Markup Language) and you attempt to use SAML to log, a browser is shown, to perform the SAML login. At that point, the browser also reports the self-signed certificate, asking you to approve the certificate a second time.

K1-20858

My Tickets count is wrong for administrators. This is caused by the fact that the Service Desk API only returns owned tickets in the query, not both owned and submitted tickets, as expected.

K1-20510

Certain type of custom Asset fields are not fully supported in KACE GO. The following custom fields appear as read-only fields: Label, Locale, Asset-Multiple Select, Asset-Parent and Software Catalog.

N/A

Asset attachments are not supported at this time.

N/A

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