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NetVault Plug-in for VMware 11.4.5 - User Guide

Introducing NetVault Backup Plug-in for VMware Installing the plug-in Configuring the plug-in Defining a backup strategy Using the image-level backup method Using the file-level backup method Restoring image-level backups Restoring file-level backups Troubleshooting

Diagnosing virtual machine issues

The Diagnose Virtual Machine method includes some predefined tests, which are used to identify issues in virtual machine setup that can cause failures when the plug-in performs the following activities:

•
Access the virtual machine disk (VMDK) files
•
Check CBT status and capabilities
•
Create quiesced snapshots

The plug-in reports the problems detected during these tests, and provides suggestions to correct the problems. You can run these tests at any time.

To run diagnostic tests:
1
Start the Backup Job Wizard, and click Create New next to the Selections list.
2
Open the NetVault Backup Client on which plug-in is installed, and then open VMware Plugin.
3
Open the VMware ESXi or VMware vCenter Server and the other applicable container nodes — for example, Datacenter, Cluster, Resource Pool, and other nodes — to display the target virtual machine.
4
Select the virtual machine, and in the Actions list, click Diagnose Virtual Machine.
The plug-in performs the following tests:
•
Create a snapshot.
 
* 
NOTE: When performing diagnostic tests, the plug-in tries to create a quiesced snapshot. This operation may take some time to complete depending on how busy the virtual machine is.
•
Open and read VMDK files using the configured primary transport mode.
•
Check the virtual hardware version.
•
Check the current CBT setting.
•
Check if VMware Tools are installed and running.
•
Check if any snapshots exist on the virtual machine.
5
View the results in the Diagnostic Results dialog box:
•
Results: This tab shows the results of the diagnostic tests (passed or failed).
•
Recommendations: This tab includes suggestions to correct the problems detected during the tests.
•
Virtual Machine: This tab shows general information about the virtual machine.
6
To close the dialog box, click Close.

SOAP messages

When you enable tracing, the Plug‑in for VMware generates the following two files along with the other trace logs:

•
vmw(nnn)_soapsent.log
•
vmw(nnn)_soaprecv.log

These files contain communication details between the plug-in and vSphere Web Service running on the VMware vCenter or ESXi Servers.

When you send the trace files to Quest Technical Support, ensure that these two files are included.

Generating VDDK logs

The Plug‑in for VMware uses the VMware VDDK API for the following operations:

•
Image-level backups and restores
•
File-level browse and backups

To diagnose or troubleshoot errors encountered during these operations, Quest Technical Support may request you to send the VDDK logs. You can use the following procedure to enable VDDK logging when these operations are performed.

To generate VDDK logs:
1
In the navigation pane, click Create Backup Job, and then click Create New next to the Selections list.
2
Open the NetVault Backup Client on which the plug-in is installed.
3
Select VMware Plugin, and in the Actions list, click Configure.
 
* 
NOTE: You can also configure the default settings from the Change Settings page:
1
In the Navigation pane, click Change Settings.
2
If the plug-in is installed on the NetVault Backup Server, click Server Settings.
— or —
If the plug-in is installed on a NetVault Backup Client, click Client Settings; in the clients table, select the client, and click Next.
3
Under Plugins, click Plugin Options.
4
Under Troubleshooting, select the Enable VDDK Logging check box.
5
To save the settings, click OK or Apply.
The plug-in generates the VDDK log files entitled vixDiskLib*.log in the following directories:
•
Windows: <System Drive>\Windows\Temp\vmware-SYSTEM
•
Linux: /tmp/vmware-root
The log files are generated when you perform image-level backup or restore or file-level backup or browse operations.

 

Third-party contributions

This product contains the following third-party components. For third-party license information, go to https://www.quest.com/legal/license-agreements.aspx. Source code for components marked with an asterisk (*) is available at https://opensource.quest.com.

 
Table 11. List of third-party contributions
Component
License or acknowledgment

libcurl 7.21.0

MIT/X derivate N/A

© 1996–2011, Daniel Stenberg. All rights reserved.

OpenSSL 1.0.1j

OpenSSL 1.0

© 1998–2015 The OpenSSL Project. All rights reserved.

LICENSE ISSUES

The OpenSSL toolkit stays under a dual license, i.e. both the conditions of the OpenSSL License and the original SSLeay license apply to the toolkit. See below for the actual license texts. Actually both licenses are BSD-style Open Source licenses. In case of any license issues related to OpenSSL please contact openssl-core@openssl.org.

OpenSSL License

© 1998-2007 The OpenSSL Project. All rights reserved.

Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met:

1
Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer.
2
Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution.
3
All advertising materials mentioning features or use of this software must display the following acknowledgment:
This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit (http://www.openssl.org/).
4
The names “OpenSSL Toolkit” and “OpenSSL Project” must not be used to endorse or promote products derived from this software without prior written permission. For written permission, please contact openssl-core@openssl.org.
5
Products derived from this software may not be called “OpenSSL” nor may “OpenSSL” appear in their names without prior written permission of the OpenSSL Project.
6
Redistributions of any form whatsoever must retain the following acknowledgment:
This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit (http://www.openssl.org/).

OpenSSL 1.0.1j

(continued)

THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT ``AS IS'' AND ANY EXPRESSED OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE OpenSSL PROJECT OR ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.

This product includes cryptographic software written by Eric Young (eay@cryptsoft.com). This product includes software written by Tim Hudson (tjh@cryptsoft.com).

Original SSLeay License

© 1995-1998 Eric Young (eay@cryptsoft.com)

All rights reserved.

This package is an SSL implementation written by Eric Young (eay@cryptsoft.com).

The implementation was written so as to conform with Netscapes SSL.

This library is free for commercial and non-commercial use as long as the following conditions are adhered to. The following conditions apply to all code found in this distribution, be it the RC4, RSA, lhash, DES, etc., code; not just the SSL code. The SSL documentation included with this distribution is covered by the same copyright terms except that the holder is Tim Hudson (tjh@cryptsoft.com).

Copyright remains Eric Young's, and as such any Copyright notices in the code are not to be removed.

If this package is used in a product, Eric Young should be given attribution as the author of the parts of the library used.

This can be in the form of a textual message at program startup or in documentation (online or textual) provided with the package.

Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met:

1
Redistributions of source code must retain the copyright notice, this list of conditions and the following disclaimer.
2
Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution.
3
All advertising materials mentioning features or use of this software must display the following acknowledgement:
This product includes cryptographic software written by Eric Young (eay@cryptsoft.com).
The word “cryptographic” can be left out if the routines from the library being used are not cryptographic related :-).
4
If you include any Windows-specific code (or a derivative thereof) from the apps directory (application code) you must include an acknowledgement:

OpenSSL 1.0.1j

(continued)
This product includes software written by Tim Hudson (tjh@cryptsoft.com).

THIS SOFTWARE IS PROVIDED BY ERIC YOUNG “AS IS” AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE AUTHOR OR CONTRIBUTORS BE LIABLE

FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.

The licence and distribution terms for any publically available version or derivative of this code cannot be changed. i.e. this code cannot simply be copied and put under another distribution licence [including the GNU Public Licence.]

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