Diagnostic tracing is disabled by default. When investigating a problem, Quest Technical Support might ask you to enable tracing on the relevant NetVault machines to capture diagnostic information about the error condition. This information helps in determining the source of error condition. Once the traces are enabled for the server, warning is displayed as Diagnostics in the Header Pane of NetVault.
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In the Navigation pane, click Change Settings. |
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fFor the NetVault Server from Change Settings: On the NetVault Server Settings page, under System and Security, click Diagnostic Tracing. On the Diagnostic Trace Settings page, click Enable Tracing. |
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For the NetVault Client from Change Settings: On the NetVault Server Settings page, click Clients. In the NetVault Clients table, select the client, and click Next. Under System and Security, click Diagnostic Tracing. On the Diagnostic Trace Settings page, click Enable Tracing. |
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For the NetVault Client from Manage Clients: |
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In the Trace Enable Options drawer, configure the following settings. |
IMPORTANT: When you select multiple clients, the Trace Enable Options drawer does not show the list of process names. You can either use the All current and future processes option, or provide the process ID list in the associated box. |
Select one of the following options:
NOTE: You can also enable tracing at service startup by clicking Trace Configuration on the Diagnostic Trace Settings page, and selecting the Enable trace on service startup check box in the Trace Configuration Options dialog box.
- Starting at: Select this check box, and type or select the date and time when tracing should be started on the machine.
- Stopping at: Select this check box, and type or select the date and time when tracing should be stopped on the machine. | |||||||
Specify the processes for which trace files are required:
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IMPORTANT: Trace settings do not persist across restarts of NetVault Service unless you have selected the At service startup or Enable trace on service startup options. In such cases, tracing is enabled on all processes. |
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Click Apply to apply the settings and close the drawer. |
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In the Navigation pane, click Change Settings. |
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From the NetVault Server: On the NetVault Server Settings page, under System and Security, click Diagnostic Tracing. |
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From the NetVault Client: On the NetVault Server Settings page, click Clients. In the NetVault Clients table, select the client, and click Next. Under System and Security, click Diagnostic Tracing. |
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In the Navigation pane, click Change Settings. |
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For the NetVault Server: On the NetVault Server Settings page, under System and Security, click Diagnostic Tracing. |
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For the NetVault Client: On the NetVault Server Settings page, click Clients. In the NetVault Clients table, select the client, and click Next. Under System and Security, click Diagnostic Tracing. |
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On the Diagnostic Trace Settings page, click Trace Configuration. In the Trace Configuration Options dialog box, configure the following setting: |
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Trace Container Directory: Specify the new location for the trace container directory. You must provide the full filepath. |
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Click Apply to apply the new settings and close the dialog box. |
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On the Machine page, press p to view the main menu, and then press the option number for the Diagnostic Tracing page. |
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Press the option number for the Enable trace on service startup setting to change the value to ON. |
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