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KACE Systems Management Appliance 14.0 Common Documents - KACE GO 9.0 Getting Started Guide

Table of Contents

Using the KACE GO Mobile App

Getting Started

Which features are included in this version of the KACE GO Mobile App? How do I access the KACE Systems Management Appliance?

Enable Mobile Device Access for the appliance Enable Mobile Device Access for an authorized user

How do I enable KACE GO to work inside a network? What credentials should I use to log in?

Frequently asked questions

Can I prevent notifications at certain times? Which Managed Installations can I see on my device? Does KACE GO store my data? What is the best way to secure my KACE GO app? Which features are accessible from the KACE GO home page? Can I use the ticket URL in Service Desk emails to view them directly in the KACE GO app? Can I attach files to a ticket in KACE GO? Can I view attached files? How do I define what a "recent ticket" is? Can I review KB articles and other related resources in KACE GO? I want to provide feedback. How can I do it? What languages does the KACE GO app support?

Troubleshooting

I get a message that the KACE SMA certificate received is invalid. What does this mean? I received a message stating that the KACE SMA is out of reach. I cannot log in, and I received a message that my login was incorrect. I cannot log in, and I received a message that I could not log in. Some fields show overlapped title and detail text when the title is long. I have a problem that I cannot solve with the information presented here.

Technical support resources Legal notices

I cannot log in, and I received a message that I could not log in.

I cannot log in, and I received a message that I could not log in.

Only administrator and user accounts with appropriate permissions set from the KACE SMA can log in to KACE GO. You can receive this message if your account does not have that permission.

For those using version 1.x , only administrator accounts could have the permission set. KACE SMA account holders whose role is User or Login not allowed cannot use KACE GO to gain access to a KACE SMA, even if their accounts are enabled for Mobile Device Access on the KACE SMA.

Some fields show overlapped title and detail text when the title is long.

Some fields show overlapped title and detail text when the title is long.

Try landscape mode.

I have a problem that I cannot solve with the information presented here.

I have a problem that I cannot solve with the information presented here.

Return to the previous menu and select Report a Problem from the list. You must be logged in to the app to be able to do this.

About us

About us

Technical support resources

Quest creates software solutions that make the benefits of new technology real in an increasingly complex IT landscape. From database and systems management, to Active Directory and Office 365 management, and cyber security resilience, Quest helps customers solve their next IT challenge now. Around the globe, more than 130,000 companies and 95% of the Fortune 500 count on Quest to deliver proactive management and monitoring for the next enterprise initiative, find the next solution for complex Microsoft challenges and stay ahead of the next threat. Quest Software. Where next meets now. For more information, visit www.quest.com.

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