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KACE Systems Management Appliance 13.2 Common Documents - Administrator Guide

About the KACE Systems Management Appliance Getting started
Configuring the appliance
Requirements and specifications Power-on the appliance and log in to the Administrator Console Access the Command Line Console Tracking configuration changes Configuring System-level and Admin-level General Settings Configure appliance date and time settings Managing user notifications Enable Two-Factor Authentication for all users Verifying port settings, NTP service, and website access Configuring network and security settings Configuring Agent settings Configuring session timeout and auto-refresh settings Configuring locale settings Configuring the default theme Configure data sharing preferences About DIACAP compliance requirements Configuring Mobile Device Access Enable fast switching for organizations and linked appliances Linking Quest KACE appliances Configuring history settings
Setting up and using labels to manage groups of items Configuring user accounts, LDAP authentication, and SSO Deploying the KACE Agent to managed devices Using Replication Shares Managing credentials Configuring assets
About the Asset Management component Using the Asset Management Dashboard About managing assets Adding and customizing Asset Types and maintaining asset information Managing Software assets Managing physical and logical assets Maintaining and using manual asset information Managing locations Managing contracts Managing licenses Managing purchase records
Setting up License Compliance Managing License Compliance Setting up Service Desk Configure the Cache Lifetime for Service Desk widgets Creating and managing organizations Importing and exporting appliance resources
Managing inventory
Using the Inventory Dashboard Using Device Discovery Managing device inventory
About managing devices Features available for each device management method About inventory information Tracking changes to inventory settings Managing inventory information Finding and managing devices Registering KACE Agent with the appliance Provisioning the KACE Agent Manually deploying the KACE Agent Using Agentless management Adding devices manually in the Administrator Console or by using the API Forcing inventory updates Managing MIA devices Obtaining Dell warranty information
Managing applications on the Software page Managing Software Catalog inventory
About the Software Catalog Viewing Software Catalog information Adding applications to the Software Catalog Managing License assets for Software Catalog applications Associate Managed Installations with Cataloged Software Using software metering Using Application Control Update or reinstall the Software Catalog
Managing process, startup program, and service inventory Writing custom inventory rules
Deploying packages to managed devices
Distributing software and using Wake-on-LAN Broadcasting alerts to managed devices Running scripts on managed devices Managing Mac profiles Using Task Chains
Patching devices and maintaining security
Using the Security Dashboard About patch management Subscribing to and downloading patches Creating and managing patch schedules Managing patch inventory Managing Windows Feature Updates Managing Dell devices and updates Managing Linux package upgrades Maintaining device and appliance security Manage quarantined file attachments
Using reports and scheduling notifications Monitoring servers
Getting started with server monitoring Working with monitoring profiles Managing monitoring for devices Working with alerts
Using the Service Desk
Configuring Service Desk Using the Service Desk Dashboard Managing Service Desk tickets, processes, and reports
Overview of Service Desk ticket lifecycle Creating tickets from the Administrator Console and User Console Creating and managing tickets by email Viewing tickets and managing comments, work, and attachments Merging tickets Using the ticket escalation process Using Service Desk processes Using Ticket Rules Run Service Desk reports Archiving, restoring, and deleting tickets Managing ticket deletion
Managing Service Desk ticket queues About User Downloads and Knowledge Base articles Customizing Service Desk ticket settings Configuring SMTP email servers
Maintenance and troubleshooting
Maintaining the appliance Troubleshooting the appliance
Appendixes Glossary About us Legal notices

Customize the Security Dashboard

Customize the Security Dashboard

You can customize the Inventory Dashboard to show or hide widgets as needed.

1.
Go to the Inventory Dashboard.
a.
Log in to the appliance Administrator Console, https://appliance_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information.
b.
On the left navigation bar, click Security, then click Dashboard.
2.
Hover over the widget, then use any of the following buttons:
◦
: Refresh the information in the widget.
◦
: Display information about the widget.
◦
: Hide the widget.
◦
: Resize the widget.
◦
: Drag the widget to a different position on the page.
3.
Some widgets are editable, allowing you to filter the information that they display. To edit an editable widget, click and in the dialog box that appears, select the patch publisher, operating system, label, classification, severity, KB number, and availability date. You can also switch between bar chart and donut views, as applicable.
4.
Click the Customize button in the top-right corner of the page to view available widgets.
5.
To show a widget that is currently hidden, click Install.

About patch management

About patch management

Patching workflow
About patch signature files
About patch packages
About patch testing and security
About the patch quality assurance process
Best practices for patching

Patch management is the process of obtaining, testing, and installing patches for software on devices. The appliance enables you to automate patch management, which helps to improve software functionality and protect devices and networks from vulnerabilities.

With patch management you can detect and deploy the latest security patches and software updates for Windows and Mac devices that use the appliance.

* 
NOTE: The Patch Management component is supported on Windows and Mac devices only. Patch Management is not available for Linux devices.

Patching workflow

Patching workflow

Patching workflow includes subscribing to patches, selecting patch download settings, using labels to identify patches and the devices to be patched, and scheduling patching jobs.

The patching workflow includes the following tasks.

•
Subscribing to the patches that you want to download. If the Organization component is installed on your appliance, you set subscription settings for each organization separately. Additional workflow details are available for first-time patch subscription. See Subscribing to patches and configuring download settings.
•
Selecting patch download settings on the Patch Subscription Settings page. See Select patch and feature update download settings.
•
Creating Smart Labels to group devices for patching and patches for deployment. See Using Smart Labels for patching.
•
Creating patching schedules to detect and deploy packages. If the Organization component is installed on your appliance, you create patch schedules for each organization separately. See Configuring patch schedules.

Figure 11. Patching workflow

The patching workflow image shows the five actions, from downloading patches to deploying them, as explained in the legend.

Legend number

Action

1

Signature files for patches you subscribe to are downloaded to the appliance from Quest. Patch packages are downloaded from Quest and from software vendors.

2

Smart Labels group the downloaded patches.

3

Smart Labels select devices to patch.

4

Patches needed by the devices are detected according to a schedule.

5

Patches are deployed to devices according to a schedule.

About patch signature files

About patch signature files

Patch signature files include the security bulletins and other files that define patches; they do not include the patch packages that are used to install patches.

Patch signature files are downloaded from Quest according to the subscription and download options you select. For more information on downloading patch signature files, see Select patch and feature update download settings.

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