KACE Systems Management Appliance 13.2 Common Documents

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Prepare for the update Update the KACE Systems Management Appliance server using an advertised update Upload and apply an update manually Post-update tasks

Verify successful completion Verify security settings

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Resolved KACE Agent issues

The following is a list of KACE Agent issues resolved in this release.

Table 3. Resolved KACE Agent issues
Resolved issue	Issue ID
Agent tunnel creation failed and blocked agent connection for all devices.	K1A-4037
Agent made the boot up process longer than necessary due to boot up managed installations.	K1A-4029
Ubuntu devices with CRAN packages installed failed to complete inventory.	K1A-4028
All KACE macOS agent Munki files are now signed.	K1A-4018
Offline KScripts that run on a schedule looped indefinitely.	K1A-4002
Fixed issue with display/monitor reporting for macOS inventory.	K1A-3971
Fixed issue with macOS secondary video card inventory reporting.	K1A-3969
Fixed issue with Linux CDROM inventory reporting.	K1A-3958

Known issues

The following issues are known to exist at the time of this release.

NOTE: Inventory of Agentless Ubuntu 21.04 devices fails for users who have a non-default shell of bash.

Known issue	Issue ID
Replication using UNC share does not work for macOS 14.	K1-34662
Agentless inventory of macOS 12 incorrectly shows two volumes mounted to '/'.	K1-33162
Manually provisioning an SNMP device from Discovery Results page shows missing settings when SNMP walk is selected and that walk failed.	K1-33154
Nmap discovery type with TCP or UDP port scan options selected does not return opened ports.	K1-33005
Device Actions can sometimes fail when accessing them through a direct URL.	K1-32305
Login field does not update after user authenticates through SAML and the mapping was changed.	K1-32304
Large metering data can cause page to load slowly.	K1-32249
Managed Install snooze time is ignored. Snooze option does not reappear until next inventory interval.	K1-20832
Managed Install attempts used up during inventory when user alert is snoozed.	K1-20826

System requirements

NOTE: Starting in version 13.2, 13G hardware is no longer supported.

The minimum size of the /var, /tmp, and /usr partitions is 12 GB. If the upgrade process detects that the size of these partitions does not meet these minimum requirements, it fails with a related message. A migration of backup files is required to a new virtual machine before you can proceed with the upgrade.

The minimum version required for installing KACE Systems Management Appliance 13.2 is 13.1. If your appliance is running an earlier version, you must update to the listed version before proceeding with the installation.

The minimum version required for upgrading the KACE Agent is 11.0. We recommend that you always use the same version of the agent and the KACE Systems Management Appliance.

Starting in version 12.0 of the appliance, earlier KACE Agent versions, such as 11.1, must be signed specifically for your appliance version. For example, if you are using KACE Agent 11.1 with the 12.1 version of the appliance, you must obtain and install the KACE Agent 11.1 KBIN file that is signed with the 12.1 appliance key. You can download signed KACE Agent KBIN files from the KACE Systems Management Appliance Software Downloads page.

NOTE: The KACE Agent RPM package can be installed on managed SUSE Linux devices only when the libxslt-tools package is installed before the agent package.

To check the appliance version number, log in to the Administrator Console and click Need Help. In the help panel that appears, at the bottom, click the circled 'i' button.

Before upgrading to or installing version 13.2, make sure that your system meets the minimum requirements. These requirements are available in the KACE Systems Management Appliance technical specifications.

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For virtual appliances: Go to https://support.quest.com/technical-documents/kace-systems-management-appliance/13.2-common-documents/technical-specifications-for-virtual-appliances/.

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For KACE as a Service: Go to https://support.quest.com/technical-documents/kace-systems-management-appliance/13.2-common-documents/technical-specifications-for-kace-as-a-service/.