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MessageStats 7.8 - Administrator Guide

Table of Contents

What is MessageStats?

What is MessageStats?

The MessageStats Components

MessageStats Process Overview Example: Creating an Initial Task for an Exchange Environment

MessageStats Information Sources

How Does MessageStats Gather Information?

Gathering Microsoft Exchange Data Gathering Exchange Tracking Logs Sources of Exchange Object Information

Storing Data in the Database Reporting on Data Where to Go from Here

Using the Console Interface

Introducing the MessageStats Console MessageStats Node MessageStats Server Node Database Management Node Exchange Organizations Node

Servers Node

MessageStats Reports Node Support Node Regions Node

Creating Regions Editing Regions Deleting Regions

Task Execution Servers Node

Available Options for Task Execution Servers

Available Options for Tasks Expanding Tasks in the Task Activity View

Cancelling Tasks Reviewing and Saving Task Activity Logs Status Icons

Where to Go from Here

Creating a Connection to Exchange

Connecting to an Exchange Organization Viewing Connected Exchange Organizations

Renaming an Exchange Organization

Creating Gathering Tasks

About the Create Task Wizard

Intelligent Gathering for Exchange Creating a Default Gathering Task

Creating Additional Gathering Tasks Configuring Tasks to Run on a Regular Schedule Forcing an Update on Demand for Exchange

Default Gatherings

About the Exchange Default Gathering Task Creating an Initial Task for Exchange

Setting a Default Gathering to Run on a Schedule

Exchange Default Gathering Task Template Details

Selecting the Task Template Setting the Date Range for Tracking Logs Specifying the Task Execution Server Scheduling the Task Enabling Task Logging for Support Specifying Credentials for a Task Selecting a Gathering Server Selecting a Server for Collecting Mailbox Data

Observing Task Progress

Extending Gathering Tasks

Beyond the Default Gathering Defining Financial Chargeback Gathering Exchange Public Folders

Troubleshooting a public folder gathering

Gathering Content and Attachment Information

Gathering Mailbox Content and Attachments

Selecting Mailbox Items Applying Content Filters Applying Attachment Filters

Gathering Public Folder Content and Attachments

Selecting Public Folder Items Applying Content Filters Applying Attachment Filters

Regathering Exchange Tracking Logs

Setting the Tracking Log Date Range

Configuring Audits

Transport-Level Audits Storage-Level Audits

Managing Audited Information

Considerations for Performing Audits

Setting MessageStats Server Properties

Configuring the MessageStats Server

Specifying the MessageStats Database Settings Configuring Service Logging Setting Up Archiving for Service Logs Specifying Reports IIS Settings Updating Security Credentials for the Scheduler Service

Setting Configuration Properties

Setting General Configuration

Creating Server Roles for Exchange

Setting Exchange Organization Properties

Introducing Exchange Organization Properties Setting General Organization Properties

Selecting a Tracking Log Archive Location

Setting Properties for a Specific Exchange Organization

Identifying Internal SMTP Namespaces Identifying Internal IP Addresses Identifying Mailboxes for Mailbox Auditing Auditing Subject Text in Messages Configuring Internet Domain Auditing Excluding Mailboxes from Gatherings Setting a Threshold for Delivery Time Audits Changing the Exchange Connection Server Selecting a Separate Gathering Server Selecting a Server for Legacy Public Folder Gathering Viewing Task Membership for an Organization Gathering Distribution Group Membership Information Selecting Servers for Tracking Log Archiving

Setting Exchange Server Properties

Setting Properties for an Exchange Server

Assigning a Server Role for Reports Setting Server Thresholds for Reports Selecting a Server for Mailbox MAPI Gathering Selecting a Server for Legacy Public Folder MAPI gathering Viewing General Information for a Server Viewing the Task Membership for a Server Setting an Exchange Server to Archive Tracking Logs

Setting Task Execution Server Properties

Configuring Task Execution Servers

Viewing the Default Task Execution Server Specifying Paths for Task Log Files Setting Up Archiving for Task Logs Configuring Task Processors Modifying Task Processor DCOM Credentials

Setting Task Default Properties

Introducing Task Default Properties

Changing Task Credentials Changing the Schedule for a Task Enabling Task Logging Setting Task Retry Attempts Setting Financial Chargeback Amounts Setting Delivery Time Thresholds Configuring the Tracking Log Cache Using the Default Configuration

Compressing Tracking Log Files

About Compressing Exchange Tracking Logs

Using the MessageStats Compression Tool Files Included in the Compression Tool

Installing and Configuring the Compression Tool

What Happens When You Run QMSDeployment.exe?

Using the MessageStats Reports Console

Introducing MessageStats Reports

Types of Reports

Accessing the Reports

MessageStats Reports Features

Setting Security for Reports

Role-based Security File-System Based Security

Performance Considerations for MessageStats Reports Best Practices for Report Performance

Database Management

About the MessageStats Database Managing your MessageStats Database Using Database Management

Database Management Statistics Deleting Historical Data

Configuring a Data Aging Task

Database Maintenance—Reindexing and Defragmenting the Database

Reindexing the Database Tables Defragmenting the Database

Deleting Object or Report Data

Deleting Report Data Deleting Object Data

Clearing the Database

Appendix A:Microsoft ASP.NET Configuration Issues

Repairing IIS Mappings for ASP.NET

Appendix B: Gathering Task Dependencies

MessageStats Gathering Tasks for Exchange

Appendix C:Troubleshooting Permission Problems

What are the Symptoms of a Permissions Problem? Updating Scheduler Service Permissions

Updating the Scheduler Service Security Context Updating the Scheduler Service DCOM Credentials

Updating MessageStats Tasks Permissions

Updating the Task Processor DCOM Credentials Updating Default Credentials for Tasks

Scheduling the Task

Use the Scheduling Tasks page to schedule gathering tasks. You can run a task once or create a regular scheduled task:

Table 5. Scheduling the task to run.
Option	Definition
Task Period	Select the time period (Daily, Weekly, Monthly, Once Only, Now) for the scheduled task. For recurring tasks, you can set the recurrence for different intervals: Daily: By default, the Daily Task Period is configured to perform the gathering task every day. You can change the interval to every two days or at any other appropriate daily period. Weekly: Using the Weekly period, you can set the following types of schedules: gather every second Tuesday; or gather every Monday, Wednesday, and Friday; or any other combination. Monthly: Using the Monthly period, you can set the following types of schedules: gather on the first day of each month; gather on the last Friday of March, June, September, and December (each quarter); gather on the fifteenth day of every other month; or any other combination.
Start Time	Enter the start time for the scheduled task.
End Time	You do not need to set an End Time for the schedule. If you want to set an end time, click the check box to select it.
Start Date	Select a start date for the scheduled task.

Enabling Task Logging for Support

MessageStats creates log entries during several processes. If you contact Support for assistance, Support might request that you change your logging detail level to help troubleshoot technical issues. You use the Task Logging page to set logging at the task level.

For information about setting logging at the scheduler service level, see Configuring Service Logging .

Table 6. Setting task logging levels.
Option	Definition
Enable logging for the given Task Processor	Select the box to enable logging for this gathering task. You can identify the detail level the task logs.
Log detail level	Set the level of detail that should be included in the log files.
Record errors in the Windows Application Event Log	Select this option and MessageStats also records errors in Windows Application Event logs.

About Logging Levels

You can define the logging level for your task logs. The following log levels are available, from the most detailed to the least detailed.

Table 7. Task logging levels.
Log Level	Detail
Trace	Trace level logging is extremely detailed logging that includes errors, warnings, and status messages, and also low-level event details. Trace logging is only used with custom components provided by MessageStats development for diagnostic purposes. This level of logging can generate a large log file and can affect system performance.
Debug	Debug level logging includes errors, warnings, and status messages, and also low-level event details. Quest Support might ask you to set logging to the debug level to identify and resolve an issue. Use debug-level logging only at the request of Quest Support, since the log files can grow rapidly and can affect system performance. These logs contain very detailed entries.
Status	Status level logging includes warnings and errors, as well as the regular flow of major events within MessageStats. Use the Status level for a new installation to include more detailed logs.
Warning	Warning level logging includes errors that appear at the Errors level. The Warning level also includes errors that occurred but from which MessageStats recovered and continued gathering. Use this level for established and stable implementations.
Errors	Errors level logging includes errors that caused a gathering task to terminate.

It is recommended that you periodically remove obsolete logs. If you want, you can set up task logging management for the task execution server. After specifying an expiry period, you can set task log files to be deleted, to be moved to a backup location, or to be compressed and moved to a backup location. For more information, see Setting Up Archiving for Task Logs .

Specifying Credentials for a Task

Using the Task Credential page, you set the security credentials for the task. By default, this page displays the credentials that you defined for the MessageStats Scheduler Service during installation. If you changed the Task Execution Server, this page automatically displays the credentials that you specified for that server.

Credentials are not verified in this page. Ensure that you enter a valid account or the gathering tasks will fail. Ensure that the credentials that are specified have the appropriate permissions to run the task against the selected Exchange servers. For more information, see the MessageStats Quick Start Guide.

Selecting a Gathering Server

Selecting a Gathering Server

For organization-level gathering tasks, the Exchange server that is defined as the default Connection server for the Exchange organization is used to gather information. The Connection server is the Exchange server that MessageStats uses as the access point to enumerate an Exchange organization.

On the Gathering Server dialog, you can select a different Exchange server in the organization from which to collect information when creating a Default gathering task. For performance reasons, you may want to gather Exchange information from an Exchange server other than the Connection server.


	IMPORTANT: You must enter a NETBIOS server name. Do not use the FQDN (Fully Qualified Domain Name) or the IP address for the server.

Table 8. Specifying a gathering server.
Option	Definition
Using the currently defined Connection server.	For organization-level gathering tasks, the Exchange server that is defined as the Connection server for the Exchange organization is used to gather information. The Connection server is the Exchange server that MessageStats uses as the access point to enumerate an Exchange organization.
I want to use the following Exchange server.	You can select a different Exchange server in the organization from which to collect information when creating a gathering task. For performance reasons, you may want to gather Exchange information from an Exchange server other than the Connection server. For information about specifying the gathering server, see Selecting a Separate Gathering Server .

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