Return
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Title
Failed to create a remote object. The RPC server is unavailable. when restoring object via Recovery Manager Portal -
Description
When restoring object via Recovery Portal you may observe following error in UI
Failed to create a remote object.
The RPC server is unavailable.QuestSoftware.RecoveryManager.AD.Enterprise.Portal.log will contain:Aug 04 10:12:14.755 [3440:0009] Warn Task.Execute(): Marking task as failed 'UndeleteObjectChunkTask - ManagementConsole(13181)'QuestSoftware.RecoveryManager.AD.Definition.EnterpriseClientException: The request cannot be processed.Failed to create a remote object.The RPC server is unavailable.---> System.ServiceModel.FaultException: The request cannot be processed.Failed to create a remote object.The RPC server is unavailable.Server stack trace:at System.ServiceModel.Channels.ServiceChannel.HandleReply(ProxyOperationRuntime operation, ProxyRpc& rpc)at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout)at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation)at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message)Exception rethrown at [0]:at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)at QuestSoftware.RecoveryManager.AD.Enterprise.Server.Contracts.IRestoreService.EndRestoreDeletedObjects(AsyncOptions options, Guid requestId)at QuestSoftware.RecoveryManager.AD.Enterprise.Client.RestoreServiceWrapper.EndRestoreDeletedObjects(AsyncOptions options, Guid requestId)--- End of inner exception stack trace ---at QuestSoftware.RecoveryManager.AD.Enterprise.Client.RestoreServiceWrapper.EndRestoreDeletedObjects(AsyncOptions options, Guid requestId)at QuestSoftware.RecoveryManager.AD.Enterprise.Client.ManagementConsoleObject.EndRestoreDeletedObjects(Guid requestId, Int32 chunkSize)at QuestSoftware.RecoveryManager.AD.Enterprise.Portal.UndeleteObjectChunkTask.EndRestore(ILease`1 connectionLease)at QuestSoftware.RecoveryManager.AD.Enterprise.Portal.RestoreObjectChunkTaskBase.ProcessRequest(ILease`1 connectionLease)at QuestSoftware.RecoveryManager.AD.Enterprise.Portal.RestoreObjectChunkTaskBase.OnExecuteConnected(ILease`1 connectionLease, TaskExecuteEventArgs e)at QuestSoftware.RecoveryManager.AD.Enterprise.Portal.ManagedObjectTask.ConnectToServer(Action`2 onExecuteConnected, TaskExecuteEventArgs e)at QuestSoftware.RecoveryManager.AD.Enterprise.Portal.RestoreObjectChunkTaskBase.OnExecute(TaskExecuteEventArgs e)at QuestSoftware.RecoveryManager.AD.Enterprise.Portal.Task.Execute() -
Cause
This happens when restoring agent cannot be contacted upon installation on DC -
Resolution
Following registry keys has to be created on RMAD portal server:
DWORD reg key called ConfigureFirewallAfterRestoreInPortal, in HKEY_LOCAL_MACHINE\SOFTWARE\Quest\Recovery Manager for Active Directory, and set it to 1
and
DWORD reg key called ConfigureFirewallAfterRestoreInPortal, in HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Quest\Recovery Manager for Active Directory and set it to 1
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Defect ID
220796