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Title
Connect to Pool dialog box does not open -
Description
The Pool Connection dialog box does not open when you right click the OCS/Lync Server node and select Connect to Pool -
Cause
The dlls for the OCS/Lync report pack are registered under the HKEY_CURRENT_USER registry hive which can cause issues with permissions to the registry entries -
Resolution
- Open a command prompt using the same credentials that were used to install the Report Pack (should be the MessageStats service account)
- Change directory to the OCS folder found in the MessageStats installation directory (eg. C:\Program Files (x86)\Quest Software\MessageStats\Report Packs\OCS)
- Unregister each of the following dll files by running the command regsvr32 /u nameOfDllFile:
regsvr32 /u qmsConsoleOCS.PoolConnectionPropertyPage.dll
regsvr32 /u qmsConsoleOCS.PoolConnectionRes.dll
regsvr32 /u qmsOCSAudioVideoWebStats.dll
regsvr32 /u QMSOCSConsoleDatabaseManagement.dll
regsvr32 /u qmsOCSDesktopSharingAudioVideo.dll
regsvr32 /u qmsOCSIMAndFileTransfer.dll
regsvr32 /u qmsOCSPhoneRoutes.dll
regsvr32 /u qmsOCSServersAndUsers.dll
regsvr32 /u qmsOCSServersAndUsersManaged.dll
regsvr32 /u qmsOCSServerUptime.dll
regsvr32 /u qmsOCSSourceExpansion.dll
regsvr32 /u qmsOCSVoipDetails.dll- Open a command prompt with elevated credentials
- Change directory to the OCS folder found in the MessageStats installation directory (eg. C:\Program Files (x86)\Quest Software\MessageStats\Report Packs\OCS)
- Register each of the following dll files by running the command regsvr32 nameOfDllFile:
regsvr32 qmsConsoleOCS.PoolConnectionPropertyPage.dll
regsvr32 qmsConsoleOCS.PoolConnectionRes.dll
regsvr32 qmsOCSAudioVideoWebStats.dll
regsvr32 QMSOCSConsoleDatabaseManagement.dll
regsvr32 qmsOCSDesktopSharingAudioVideo.dll
regsvr32 qmsOCSIMAndFileTransfer.dll
regsvr32 qmsOCSPhoneRoutes.dll
regsvr32 qmsOCSServersAndUsers.dll
regsvr32 qmsOCSServersAndUsersManaged.dll
regsvr32 qmsOCSServerUptime.dll
regsvr32 qmsOCSSourceExpansion.dll
regsvr32 qmsOCSVoipDetails.dll -
Defect ID
283922 -
Additional Information
This issue will be resolved with the hotfix release of the OCS/Lync 7.1.1.23 Report Pack. When the new report pack is release, uninstall 7.1.0 and install 7.1.1.23.