Performance counters fail or are missing (4308886)

When trying to add Performance Counters an error is produced:

1. Select a SQL Server Agent on the Database Dashboard
2. Click Settings | Administration
3. Click Performance Counters on the left
4. Click Add Counters
5. A dialog opens up, "Retrieving Performance Counters"
6. Eventually an error is thrown: "Failed retrieving Counters..." 
7. Click "More Details..." 
8. Result is: "Failed to get Credential Query results within 5000 millis"  

Invalid class errors are displayed in agent log files.

WMI or PerfMon counters cannot be displayed.

Run Performance Monitor reports on the host

From the command line run

perfmon /report

perfmon /rel

If either of these fail, this is an indication that lodctr should be run (below).

Use Performance Monitor locally and remotely

If counters can be seen in Performance Monitor running locally on the host, but not in Foglight, restart the Remote Registry Service

If counters cannot be seen in Performance Monitor running locally on the host, restart the Windows Management Instrumentation (WMI)and Performance Logs and Alerts services. 

Re-synchronize the performance counters on the Windows host.

1. On the monitored host, open Command Prompt as Administrator (Right click | Run As). 
   NOTE: On an OS Cluster, perform all steps on each Cluster node(Physical or VM).
2. Change the directory to C:\Windows\System32\
3. Execute lodctr /R, and wait 30-60s for it to complete.
4. Change the directory to C:\Windows\sysWOW64\
5. Execute lodctr /R, and wait 30-60s for it to complete.
6. Resync the counters with Windows Management Instrumentation (WMI):
         WINMGMT.EXE /RESYNCPERF
7. Stop and restart the Performance Logs and Alerts service.
8. Stop and restart the Windows Management Instrumentation (WMI) service.
9. Check result with lodctr /q command

NOTE: The locctr /r commands does not have an effect on the system performance.

Enabling Performance Counters in the Windows Registry

Confirm whether process performance counters are disabled. The value 0 in Disable Performance Counters registry key indicates that the process performance counters are enabled. Any other values indicate that the performance counters are disabled on the Windows system.

1. From the Registry Editor, find the key HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\PerfProc\Performance (for processor) or HKEY_LOCAL_MACHINE/System/CurrentControlSet/Services/PerfDisk/Performance (for disk) as examples
2. Look for the value Disable Performance Counters. If it does not appear, skip this step. Otherwise, make sure the value is 0 (enabled).
   
   
   NOTE: Make a backup of the registry entry and contact your server administrator before making changes to the Windows registry.
3. If you change this value, reboot the server.

If this Registry Key is not present, then the Performance Counters are not disabled here at the registry level.

DISCLAIMER: Support does not provide support for problems that arise from improper modification of the registry. The Windows registry contains information critical to your computer and applications. Make sure you back up the registry before modifying it. For more information on the Windows Registry Editor and how to back up and restore it, refer to Microsoft Article ID 256986 “Description of the Microsoft Windows registry” at Microsoft Support.

Look at also this Microsoft article.