Return
-
Title
Error "API Call failed with message: A general system error occurred: Protocol error from VMX" -
Description
After reconfiguring VZshadow in a particular VM as per Step 5 in SOL93858: https://support.quest.com/SolutionDetail.aspx?id=SOL93858, backup job for that VM fails with "API Call failed with message: A general system error occurred: Protocol error from VMX"
-
Cause
The same issue is seen in Virtual Center Tasks and Events. The root cause of this issue is unknown.
-
Resolution
Recreate the backup job for the VM that you reconfigured VZshadow with. Backups of this VM should now complate successfully.