You can create custom Ticket Rules for Service Desk tickets as needed.
1. |
a. |
Log in to the appliance Administrator Console, https://appliance_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information. |
b. |
c. |
2. |
In the Ticket Rules section at the bottom of the page, click Customize to display the Ticket Rules page. |
3. |
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11. |
1. |
a. |
Log in to the appliance Administrator Console, https://appliance_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information. |
b. |
c. |
2. |
In the Ticket Rules section at the bottom of the page, click [Customize] to display the Ticket Rules page. |
4. |
You can delete custom Ticket Rules from the Service Desk as needed.
1. |
a. |
Log in to the appliance Administrator Console, https://appliance_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information. |
b. |
c. |
2. |
In the Ticket Rules section at the bottom of the page, click [Customize] to display the Ticket Rules page. |
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4. |
1. |
a. |
Log in to the appliance Administrator Console, https://appliance_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information. |
b. |
c. |
3. |
In the Ticket Rules section at the bottom of the page, click Customize to display the Ticket Rules page. |
TIP: To move between queues on the Ticket Rules page, use the View By drop-down list, which appears above the table on the right. |
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