1. |
a. |
Log in to the appliance Administrator Console, https://appliance_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information. |
b. |
2. |
Service Desk ticket information can be manually emailed to recipients as needed.
The content and format of the email is controlled by the Email Ticket Manually notification template. Also, the $ticket_fields_visible token in the template displays all of the fields that are visible to the logged-in user who is sending the email. See Configuring email triggers and email templates.
1. |
a. |
Log in to the appliance Administrator Console, https://appliance_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information. |
b. |
2. |
3. |
On the Email ticket page, enter the Email address of the recipient and update the Subject if necessary. |
4. |
For devices that are assigned to Service Desk tickets, you can run Device Actions from the Ticket Detail page.
• |
Device Actions have been added. See the Device Actions section of Configure appliance General Settings without the Organization component. |
• |
You are accessing the Administrator Console using an approved browser. See https://support.quest.com/kb/148787. |
1. |
a. |
Log in to the appliance Administrator Console, https://appliance_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information. |
b. |
2. |
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