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KACE Systems Management Appliance 13.2 Common Documents - KACE GO 8.2 Getting Started Guide

How do I define what a "recent ticket" is?

How do I define what a "recent ticket" is?

In the Settings window, you can set Hours As Recent to a number of hours between 1 and 72.

Can I review KB articles and other related resources in KACE GO?

Can I review KB articles and other related resources in KACE GO?

Yes, KACE GO provides access to the latest Knowledge Base and popular articles, also accessible from the KACE SMA User Console Home page.

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To access these resources in KACE GO, on the home KACE GO page, tap Knowledge Base or Popular Articles, as required. A list of related articles appears.
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To read an article, in the list that appears, simply tap the article title. The article contents appear in rich HTML, to improve your reading experience.

When you access an article using KACE GO, the article view counts are updated on the appliance, as if you were accessing the same article through the KACE SMA User Console.

I want to provide feedback. How can I do it?

I want to provide feedback. How can I do it?

Access the Help window from the action menu, and click Report a Problem. You must be logged in to the app to be able to do this.

To report a problem, visit our Support portal and create a service request at https://support.quest.com/create-service-request.

If you want to provide feedback or suggest an enhancement, visit our customer feedback portal at https://kace.uservoice.com.

What languages does the KACE GO app support?

What languages does the KACE GO app support?

KACE GO is English-only.

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