Advanced page-level Search enables you to search for information on the current page using various combinations of criteria. Advanced page-level Search is available on most list pages, such as the Devices page and the Software page.
When a scoped user performs an advanced search on devices, and their user role is associated with a Smart Label, the results only include the devices that are associated with the Smart Label. To see additional devices, you can change the scope of Smart Label, as needed. For more information on how to configure a device scope for a user role, see Add or edit User Roles. For details about Smart Labels, see Managing Smart Labels.
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Log in to the appliance Administrator Console, https://appliance_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information. |
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With AND selected in the operator drop-down list, click Add Line to add a new line, then specify the criteria required to find devices that are low on disk space: |
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The list is refreshed to show devices that match the specified criteria.
You can add Smart Labels and notifications using criteria in the Advanced Search panel.
When a scoped user performs an advanced search on devices, and their user role is associated with a Smart Label, the results only include the devices that are associated with the Smart Label. To see additional devices, you can change the scope of Smart Label, as needed. For more information on how to configure a device scope for a user role, see Add or edit User Roles. For details about Smart Labels, see Managing Smart Labels.
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Log in to the appliance Administrator Console, https://appliance_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information. |
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Go to a list page. For example, on the left navigation bar, click Inventory to display the Devices page. |
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Select an existing label to associate with the Smart Label. Type in the Choose label field to search for existing labels. |
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NOTE: Press Enter or Return after you enter a new Smart Label name to move the text from the search field to the label field. |
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If a specific application Smart Label is edited using Home > Labels > Smart Labels, it is applied to or removed from all applications immediately. |
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Smart Labels are automatically applied to or removed from applications when the items are updated on the Inventory > Software page, based on whether the items meet the specified criteria. |
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The information that you want to appear in the Subject line of the email. | |
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The notification is added and it appears on the Email Alerts page.
You can load Smart Labels from list pages on which the Advanced Search tab is available.
When a scoped user performs an advanced search on devices, and their user role is associated with a Smart Label, the results only include the devices that are associated with the Smart Label. To see additional devices, you can change the scope of Smart Label, as needed. For more information on how to configure a device scope for a user role, see Add or edit User Roles. For details about Smart Labels, see Managing Smart Labels.
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Log in to the appliance Administrator Console, https://appliance_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information. |
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At the top of the Advanced Search panel, in the Smart Label drop-down list, select the Smart Label you want to load. |
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The criteria of the selected Smart Label appears in the Advanced Search panel.
You can create Custom Views using Advanced Search criteria. Custom Views display list items using predefined Advanced Search criteria. Custom Views are available on list pages such as the Software Catalog page, the Assets page, and the Service Desk Tickets page.
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Log in to the appliance Administrator Console, https://appliance_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information. |
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Select Custom View criteria. For example, to create a view on the Software Catalog page that displays all Windows devices that have metered applications in the category of Infrastructure Applications, do the following: |
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The Custom View appears in the View By drop-down list.
The Administrator Console provides access to help contents and documentation search. It also allows you to browse related Knowledge Base articles, and to chat with product specialists, when needed.
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Appliance Administrator Guide(): Provides access to the KACE System Management Appliance help contents. |
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Knowledge Base (): Allows you to browse the Knowledge Base articles associated with the related Administrator Console page. |
NOTE: This option is only available in the Administrator Console and the System Console. It does not appear in the User Console. |
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Video Knowledge Base (): Allows you to browse one or more training videos associated with the related Administrator Console page. You can play a video on the help pane, in a smaller window outside of the selected page, or on the target Knowledge Base page that hosts the video. |
NOTE: This option is only available if related videos exist on the Support Portal. Also, it only appears in the Administrator Console and the System Console. It does not appear in the User Console. |
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Live Chat (): Starts a chat with a KACE System Management Appliance product specialist. |
NOTE: This option is only available in the Administrator Console and the System Console. It does not appear in the User Console. |
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Open Ticket (): Links to the Support page (https://support.quest.com/create-service-request) that allows you to create a service request. |
NOTE: This option is only available in the Administrator Console and the System Console. It does not appear in the User Console. |
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Support (): Links to the Settings > Support page. This page provides resources for troubleshooting system management issues and contacting Quest Support. |
NOTE: This option is only available in the Administrator Console and the System Console. It does not appear in the User Console. |
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KACE GO Mobile App (): Displays a dialog containing links for downloading the KACE GO Mobile App. The app is available for iOS and Android platforms. |
NOTE: This option is available if the appliance is configured to interact with the K1 GO Mobile App. It only appears in the Administrator Console and the System Console. It does not appear in the User Console For more information on enabling mobile access, see Configuring Mobile Device Access. |
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About (): Displays information about your KACE System Management Appliance installation. |
NOTE: This option is only available in the Administrator Console and the System Console. It does not appear in the User Console. |
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Administrator or System Console only. Search for Knowledge Base articles associated with the related Administrator Console or the System Console page. |
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Administrator or System Console only. Search for Knowledge Base articles associated with the related Administrator Console or the System Console page. |
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Continue to play a video on the help pane, or use a different display option, such as Picture-In-Picture, Fullscreen, or Popout player, to display it outside of the selected page. These controls are located at the bottom of the video. |
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Administrator or System Console only. Chat with a product specialist. |
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If none of the listed KB articles provide the information you need, click None of the solutions above solved my issue, continue with chat. |
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In the LIVE CHAT dialog box, type your question, and click SEND to start chatting with a product specialist. |
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Administrator or System Console only. Open a Support ticket. |
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Administrator or System Console only. Click . |
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Administrator or System Console only. Review information about your KACE System Management Appliance installation. |
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After the network settings are configured and the appliance restarts, you can log in to the appliance Administrator Console from any computer on the LAN (local area network).
NOTE: Your browser setting determines the language displayed in the Administrator Console the first time you log in. To change this setting after you log in, see Configuring locale settings. |
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Enter the license key you received in the Welcome email from Quest. Include the dashes. If you do not have a license key, contact Quest Support at https://support.quest.com/contact-support. | |||
Enter a password for the default admin account, which is the account you use to log in to the appliance Administrator Console. The default admin account is the only account on the appliance at this time. If you forget the password for this account, the system might have to be reset to factory defaults which can result in loss of data.
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Accept the End User License Agreement (EULA), then log in using the login ID admin and the password you chose on the initial setup page. |
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The Administrator Console appears and the appliance is ready for use.
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