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Unified Communications Diagnostics 8.6.3 - User Guide

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About Unified Communications Diagnostics

About Unified Communications Diagnostics

Home Page

Getting Started Using the Management Console

About the Management Console Connecting to Diagnostic Services Connecting to a Platform Importing and Exporting Topology Layout Viewing an OCS Environment

Discovering Federated Partners in OCS Viewing Pool Properties in OCS Viewing OCS Server Properties

Viewing Link Types Viewing a Lync/Skype Environment

Viewing Lync/Skype Pool Properties Viewing Lync/Skype Server Properties

Managing Custom Groups

Creating a Static Custom Group Creating a Dynamic Custom Group Editing a Custom Group Deleting a Custom Group Grouping Servers by Type

Managing Global Filters Putting Servers in Maintenance Mode Managing Missing Objects Viewing Database Availability Groups (DAG)

Prerequisites

Introducing Management Console health tests

Introducing health tests Types of health tests Creating and configuring health tests

Creating a health test Specifying the test configuration

Configuring the execution schedule Configuring notification settings Adding notification groups Configuring alternate credentials Managing database settings

Customizing counters

Adding services Adding performance counters Adding event log entries Deleting services, performance counters, and event log entries Editing counters while creating a health test Editing Individual server thresholds while creating a health test Editing counter thresholds in the test results pane

Setting data collection options Managing health tests Cloning a health test Viewing test results

Viewing details on test results Browsing test result history Clearing the health test results

About server health tests Health tests available for multiple platforms

Active Directory Account Lockout Health Test Office 365 Subscription Health Test

Health tests available from the Exchange organization node

About the Exchange-based health tests Exchange Server Health Test Prerequisites for Exchange Delivery Health Tests Exchange Internal Server Delivery Health Test Exchange Internal Mailbox Delivery Health Test Exchange External Message Delivery Health Test Exchange Modern Message Delivery Health Test Exchange Storage Health Test Exchange Queue Health Test Internal Outlook Web Access (OWA) Availability Health Test External Outlook Web Access (OWA) Availability Health Test Exchange Replication Health Test Exchange System Health Test Active Directory Account Lockout Health Test Exchange Online Connectivity Health Test Exchange Online Mailbox Logon Health Test Exchange Online Message Delivery Health Test Office 365 Subscription Health Test BlackBerry Server Health Test

BlackBerry Server Health Test Prerequisites

BlackBerry Message Delivery Health Test Creating test mailboxes for Exchange

Creating Exchange 2007 test mailboxes Creating Exchange 2010 or Exchange 2013 test mailboxes About test mailboxes for Internal Server Delivery Health Test About test mailboxes for the External Message Delivery Health Test Creating a test mailbox for External Message Delivery Health Test Creating a test mailbox for the Internal Mailbox Delivery Health Test Creating test mailboxes for the OWA Availability Health Test Creating a test mailbox for the External OWA Availability Health Test

Adding health sets for Exchange System health tests Configuring Exchange impersonation for the Modern Message Delivery health test Registering UC Diagnostics with the Microsoft Azure portal

Health tests available from the Lync/Skype for Business Environment

About the Lync/Skype for Business health tests Lync/Skype Server Health Test

Lync or Skype Server Health Test Prerequisites

Lync/Skype Synthetic Transaction Health Tests

Lync/Skype Synthetic Transaction Health Test Prerequisites

Lync/Skype Synthetic Transaction Health Test Prerequisites

Lync/Skype Instant Messaging Health Test Lync/Skype Instant Messaging Conference Health Test Lync/Skype Peer-to-Peer Audio/Video Call Health Test Lync/Skype Audio/Video Conferencing Health Test Lync/Skype Presence Status Health Test Lync/Skype Logon Registration Health Test Lync/Skype Address Book Service Health Test Lync/Skype Persistent Chat Message Health Test

Skype for Business Online DNS Connectivity Health Test Office 365 Subscription Health Test OCS Server Health Test

OCS Server Health Test Prerequisites

Creating a test user for the Lync/Skype Environment

Resolving Problems with Native Tools

Native tools for most servers Native tools for Exchange Native tools for Lync/Skype for Business Native tools for Office 365 Native tools for OCS Native tools for BlackBerry

Launching the Diagnostic Console from the Management Console Launching UC Analytics from the Management Console Diagnosing Problems using the Diagnostic Console

Introducing the Diagnostic Console

Launching the Diagnostic Console from the Management Console

UC Diagnostics: Exchange 2007 Diagnostic Console (Plug In)

Introducing the Exchange 2007 Diagnostic Console Understanding the Exchange 2007 Diagnostic Console Panels

AD/DNS Panel Server Role Status Panel Transport-In Panel Transport Panel Transport-Out Panel Clients Panel Information Store Panel OS/ Subsystem Panel

Message Flows Drilldowns Metrics

UC Diagnostics: Exchange 2010 Diagnostic Console (Plug In)

Introducing the Exchange 2010 Diagnostic Console Understanding the Exchange 2010 Diagnostic Console Panels

AD/DNS Panel Server Role Status Panel Transport-In Panel Transport Panel Transport-Out Panel Clientsl Pane Information Store Panel OS/Subsystem Panel

Message Flows Drilldowns Metrics

UC Diagnostics: Exchange 2013 Diagnostic Console (Plug In)

Introducing the Exchange 2013 Diagnostic Console Understanding the Exchange 2013 Diagnostic Console Panels

AD/DNS Panel Server Roles Panel Clients Panel Client Access Server (CAS) Mailbox Server (MBX) Transport Panel Mailbox Server (MBX) Information Store Panel OS/ Subsystem Panel

Message Flows Drilldowns Metrics

UC Diagnostics: Exchange 2016 Diagnostic Console (Plug In)

Introducing the Exchange 2016 Diagnostic Console Understanding the Exchange 2016 Diagnostic Console Panels

AD/DNS Panel Server Roles Panel Clients Panel Client Access Services Panel Transport Panel Information Store Panel OS/ Subsystem Panel

Message Flows Drilldowns Metrics

UC Diagnostics: BlackBerry Diagnostic Console (Plug In)

Introducing the BlackBerry Diagnostic Console Understanding the Diagnostic Console

BlackBerry Diagnostic Console Recommendations

BlackBerry Panels

BlackBerry Service Health Panel BlackBerry SRP Panel BlackBerry System Panel BlackBerry Server Panel BlackBerry Users Panel BlackBerry OS/ Subsystem Panel

BlackBerry Message Flows BlackBerry Drilldowns Metrics

UC Diagnostics: OCS Diagnostic Console (Plug In)

Introducing the OCS Diagnostic Console

When Connecting to OCS

Understanding the OCS Diagnostic Console Panels

Server Information Panel Clients/Network Panel Server Load Panel Server Roles Panel OS/Subsystem Panel

OCS Message Flows OCS Drilldowns Metrics

UC Diagnostics: Lync 2013 or Skype for Business 2015 Diagnostic Console (Plug In)

Introducing the Lync/Skype Diagnostic Console

When Connecting to Lync/Skype

Understanding the Lync/Skype Diagnostic Console Panels

General Information Panel AD/DNS Panel Roles Panel Connections Panel Web Components SIP Stack Lync/Skype Server Health Panel OS/Subsystem Panel

Lync/Skype Message Flows Lync/Skype Drilldowns Metrics

Reporting Using Web Reports

Understanding Web Reports

Types of Reports

Counters with Non-Zero Alarm Values

Server Roles Panel

The components of the Server Roles panel shows the Exchange 2016 roles that are installed. This information includes:

Table 2. Exchange 2016 server roles panel.

Shows whether the Mailbox role is installed on this Exchange 2016 server. Mailbox servers contain following components:

•

Mailbox databases that process, display, and store the mailbox data.

•

Client access services that handle all the client connections to the Exchange server.

•

Transport services that are used to transfer and route the email messages.

•

Unified Messaging (UM) services that deliver voice mail and related telephony services to mailboxes

Mailbox servers can be organized into back-end clusters that use database availability groups (DAGs).

Shows whether the Edge Transport role is installed on this Exchange 2016 server. Edge Transport servers handle the following functions:

•

Provide the rules that control mail flow and protect against spam as mail enters and leaves the organization.

•

Process all the external mail flow for the Exchange organization.

Clients Panel

The Clients panel groups components that represent current client connections to this Exchange 2016 server. This information includes:

Table 3. Exchange 2016 clients panel.
Component	Description
Outlook	Shows the number of users currently connected to this Exchange 2016 server through RPC over HTTP. In Microsoft Exchange Server 2016, the Outlook Anywhere feature, formerly known as RPC over HTTP, lets clients that use Microsoft Office Outlook to connect to their Exchange servers from outside the corporate network or over the Internet using the RPC over HTTP Windows networking component.
ActiveSync	Shows the number of current secure HTTP connections (HTTPS) that are established from Windows Mobile-based or Exchange ActiveSync-enabled mobile devices to this Exchange 2016 server. ActiveSync is a push-orientated protocol. Data such as user messages, schedules, contact information, and tasks are synchronized over the HTTPS connection.
Web Service	Shows the current number of connections with the World Wide Web Publishing Service (W3SVC) for this Exchange 2016 server. This information can help you determine if your server can handle the current user load.
IMAP4	Shows the number of IMAP4 connections to this Exchange 2016 server. The Client Access services provide IMAP4 access to mailbox data for clients that rely on this protocol. IMAP4 is an Internet messaging protocol that allows you to access mail on a server or download it to your computer. IMAP4 is designed for an environment where you can log on to the server from a variety of different workstations or across slow links. The IMAP4 protocol is disabled by default on Exchange 2016 server. If this Exchange server needs to support IMAP4 clients, start the IMAP4 service. Otherwise, leave it disabled for security reasons.
POP3	Shows the number of POP3 connections to this Exchange 2016 server. POP3 is an Internet messaging protocol that supports simple offline mail processing. POP3 allows you to download e-mail messages from the server and store them locally on a client computer. By default, POP3 is not enabled. If POP3 is required, start the service. If this Exchange server does not need to support POP3 clients, leave it disabled for security reasons.
UM Clients	Shows the number of voice mail calls that are currently connected to the Unified Messaging Server since the service was started.

Client Access Services Panel

Exchange 2016 has an SMTP protocol and transport stack that does not depend on IIS. Exchange 2016 uses SMTP protocol for server-to-server message delivery within the same Active Directory site or Routing Group, between different Exchange Organizations, and when transferring mail to other email systems. This information includes:

Table 4. Exchange 2016 Client Access services panel.
Component	Description
Front-End Transport Service	Shows the CPU Usage for the Front-End Transport Service (in %). The Transportation Role is split into two parts in Exchange 2016: Front-End Transport Service (part of the Client Access services) and Transport Service (part of the Backend services).
SMTP Inbound Connections	Shows the total number of inbound (recieved) SMTP connections established by other SMTP hosts to this Exchange server. The number of connections represents the sum of all SMTP inbound connections from all remote domains to SMTP Receive Connectors on this Exchange 2016 server. If the server is an Edge server, the value comes from perfmon. If the server is not an Edge server, value comes from server properties. Exchange 2016 uses SMTP protocol for server-to-server message delivery within the same Active Directory site or Routing Group, between different Exchange organizations, and when transferring mail to other email systems.
HTTP/Proxy Outstanding Requests	Shows the quantity of concurrent outstanding proxy requests for the Microsoft Exchange HTTP Proxy access.
Avg. Authentication Latency (ms)	Shows the average time spent in authenticating client access requests in the past 200 samples.
Avg. RPC Latency (sec)	Shows the average latency in seconds of RPC requests. Average is calculated over all RPCs since exrpc32 was loaded.
IIS Service	Shows the CPU Usage for World Wide Web Publishing Service (in %). Exchange Server depends on the Microsoft Internet Information Services (IIS) to connect using HTTP. To keep email communication flowing, the IIS Service must be running properly. If the IIS Service (W3SVC) is down, some Exchange 2016 specific functionality such as ECP, EWS, Autodiscover, ActiveSync, and PowerShell will be affected.
SMTP Outbound Connections	Shows the current number of outbound (sent) SMTP connections to other SMTP hosts. The number of connections represents the sum of all SMTP outbound connections from SMTP Send Connectors on this Exchange 2016 server to all remote SMTP domains. If the server is an Edge server, the value comes from perfmon. If the server is not an Edge server, value comes from server properties. Exchange 2016 uses SMTP protocol for server-to-server message delivery within the same Active Directory site or Routing Group, between different Exchange organizations, and when transferring mail to other email systems.
Users at Max Concurrency	Shows the total quantity of the users that attain Maximum Connections Limitation.
Proxy Failure Rate	Shows the percentage of the connectivity related to the failures between the Client Access (frontend) services and the Backend services on the destination Exchange 2016 server in the past 200 samples.
LDAP Search Time (ms)	Shows the time to send an LDAP search request and receive a response (in milliseconds).
Inbound Connectors	Shows the number of SMTP Receive connectors on this Exchange 2016 server that can accept mail from other SMTP servers. SMTP Receive Connectors provide the ability for Backend services to receive email from any other SMTP server on the Internet, from other Exchange Server 2016 Backend services, or other Exchange Server 2016 organizations. Exchange 2016 Servers can have multiple SMTP Receive connectors with different parameters for availability or performance reasons.
Outbound Connectors	Shows the number of SMTP Send connectors on this Exchange 2016 server that can send connections to other SMTP servers. An SMTP Send connector is required for an Exchange Server 2016 to send any SMTP email to other SMTP server on the Internet or to any SMTP server within the same Exchange Server organization. More than one Exchange server can use a Send Connector for routing purposes. The Send Connector properties in the Exchange Management Console show which Exchange servers in the same site can use this Send Connector through which to route mail.

Transport Panel

The Transport panel groups components that identify the status of the various transport queues on this Exchange 2016 server. The Transportation Role is split into two parts in Exchange 2016: Mailbox Transport service and Front-End Transport service.

The Transport service runs on all Exchange 2016 Mailbox servers and consists of two separate services:

•

Mailbox Transport Delivery service receives the SMTP messages from the Transport service which is running on the local Exchange 2016 server or other Exchange 2016 servers.

•

Transport Submission service, which runs on the Exchange 2016 server, that connects to a local mailbox database using RPC to retrieve messages.

Exchange 2016 has an updated SMTP protocol and transport stack that does not depend on IIS. Exchange 2016 uses SMTP protocol for server-to-server message delivery within the same Active Directory site or Routing Group, between different Exchange Organizations, and when transferring mail to other email systems.

Table 5. Exchange 2016 Transport panel
Component	Description
Inbound Connections	Shows the total number of inbound SMTP connections established by other SMTP hosts to this Exchange server. The number of connections represents the sum of all SMTP inbound connections from all remote domains to SMTP Receive Connectors on this Exchange 2016 server. SMTP is the standard protocol for Internet Mail. Exchange 2016 has an updated SMTP protocol and transport stack that does not depend on IIS. Exchange 2016 uses SMTP protocol for server-to-server message delivery within the same Active Directory site or Routing Group, between different Exchange Organizations, and when transferring mail to other email systems.
Outbound Connections	Shows the current number of outbound SMTP connections to other SMTP hosts. The number of connections represents the sum of all SMTP outbound connections from SMTP Send Connectors on this Exchange 2016 server to all remote SMTP domains. SMTP is the standard protocol for Internet Mail. Exchange 2016 has an updated SMTP protocol and transport stack that does not depend on IIS. Exchange 2016 uses SMTP protocol for server-to-server message delivery within the same Active Directory site or Routing Group, between different Exchange Organizations, and when transferring mail to other email systems.
EWS Response Time	Shows the average response time for the Exchange Web Services (EWS) which is running on the Exchange 2016 Mailbox Server. The Exchange Web Services (EWS) provides the functionality to enable Client Applications to communicate with the Exchange 2016 servers. It also provides the access to much of the same data, which is made available through the Microsoft Office Outlook.
Transport Service	Shows the CPU usage for the Exchange Transport Service (in %). The Transport service runs on all Exchange 2016 Mailbox servers and is similar to the Hub Transport server role in previous Exchange versions. This service handles all the inside and outside SMTP mail flow for the entire Exchange 2016 organization. Each SMTP message must be categorized and content-inspected in the Transport service before it can be routed and delivered. After the messages are categorized, they are put in a delivery queue to await delivery to the destination. Unlike Exchange 2010 or earlier, the Transport service does not communicate with mailbox databases directly. That task is handled by the Mailbox Transport service. The Transport service routes SMTP messages between the Front-End Transport service, the Transport service, and the Mailbox Transport service
Transport Delivery Service	This shows the CPU usage for the Exchange Mailbox Transport Delivery service (in %). The Exchange Mailbox Transport Delivery service runs on all Exchange 2016 Mailbox servers. It is a separate service from the Mailbox Transport service. The Mailbox Transport Delivery service receives the SMTP messages from the Transport service on the local Exchange 2016 Mailbox servers or on the other Exchange 2016 Mailbox servers. The service uses an Exchange remote procedure call (RPC) to connect to a local mailbox database to deliver the messages. The Mailbox Transport Delivery service does not queue messages locally.
ActiveSync Pending	Shows the number of pending Sync commands on the Exchange 2016 Mailbox Server currently.
ActiveSync Request Time	Shows the average request time for the ActiveSync on this Exchange 2016 Mailbox Server. This Average Request Time is the average time that elapsed, in milliseconds, waiting for a request to be completed in this Mailbox Server.
Transport Submission Service	Shows the CPU usage for the Exchange Mailbox Transport Submission Service (in %). The Exchange Mailbox Transport Submission service runs on all Exchange 2016 Mailbox servers. It is a separate service from the Mailbox Transport service. The Mailbox Transport Submission service uses an Exchange remote procedure call (RPC) to connect to a local mailbox database to retrieve messages. The service submits the messages over SMTP to the Transport service that is running on the local Exchange 2016 Mailbox server or on the other Exchange 2016 Mailbox servers. The service has access to the same routing topology information as the Transport service. The Mailbox Transport Submission service does not queue messages locally.
Unreachable Queue	Shows the number of messages in the transport unreachable queue on this Exchange 2016 server. The Unreachable Queue contains any messages that cannot be routed to their final destination.
Poison Queue	Shows the number of potentially harmful messages on this Exchange 2016 server. Messages that contain content that might be damaging to the Exchange Server system are by default delivered to this Poison Queue and suspended. If messages in this queue are deemed not harmful, message delivery can be resumed, and the message enters the Submission Queue.
Delivery Queue	Shows the number of items in the Transport Mailbox Delivery Queue on this Exchange server. The Mailbox Delivery Queue holds messages that are being delivered to mailbox recipients whose mailbox data is stored on a Mailbox Server Role located in the same site as this Transport server. The next hop for a message in this queue is the distinguished name of the destination mailbox store. A different mailbox delivery queue exists for each Mailbox server destination. Mailbox delivery queues are created as needed and automatically removed.
Submission Queue	Shows the number of items in the Submission queue. The Submission queue holds messages before they are consumed by the Categorizer which determines what to do with the messages based on information about the intended recipients. After the Submission queue, the Categorizer routes the message to a Mailbox server in a different AD site, a mailbox on an Exchange server, or the Unreachable queue.

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